Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You will be responsible for ensuring that the health club is clean, welcoming, and well-maintained for guests. You will greet and assist guests with information about the facilities, handle check-ins, and ensure the smooth flow of guests through the fitness and wellness areas. You will ensure that the health club is equipped with fresh towels, properly maintained equipment, and all amenities are in working order. As a Fitness Centre Assistant, you’re not just fulfilling the daily health club operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
ResponsibilitiesAs a Fitness Centre Assistant, you will interact daily with guests who visit the wellness facilities, including the Gymnasium & Swimming Pool and help, proactively, and as requested by guests. Specifically, a Fitness Centre and Pool Attendant will complete the following tasks to the highest standards:
- Knowledgeable about the products and services offered in the Fitness Centre & Swimming Pool
- Handle issuance of towels, lockers management and minimize loss of items
- Solicit feedback from guests to share with Director of Guest Experience
- Ensure that Fitness Centre guests receive efficient, friendly, consistent, and personalized service
- Ensure the safety of Team Member, Fitness Centre guests always
- Ensure cleanliness of the gymnasium, changing rooms and pool area (including deck chairs, cabanas and umbrellas)
- Coordinate with the IRD team to help on agreed level of service at the pool (including the serving of ice water and towels on arrival)
- Ensure that the pool is maintained to the highest standards, which requires the engagement of external vendors to provide specialized equipment and expertise in pool cleaning
- Oversee the safety of swimmer and prevent injury by providing supervision to the area at regular intervals (e.g patron around the pool) reacting immediately to any emergency and identify and possible signs of distress
- Provide pool rescue in accordance with set emergency procedures
- Inform guests when necessary to abide by the rules and regulations of the pool
- Perform regular inspections of swimming pool and lifesaving equipment in the swimming pool
- Familiar with swimming pool SOPs and adhere to requirements such as pool surveillance procedures, emergency action plans
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
In addition, this role requires the following minimum qualifications:
- Previous relevant experience in a similar service environment will be an advantage.
- Relevant and valid qualifications/certifications required for the role.
- Strong customer service orientation and ability to understand and respond to guest needs.
- Good interpersonal and communication skills when interacting with guests and colleagues.
- Willingness to learn and develop the product and service knowledge required for the role.
- Ability to manage multiple tasks effectively and work both independently and as part of a team.
- Ability to swim confidently, where required as part of the job duties.
- Possess a valid Standard CPR and AED certification.
- Possess a valid Standard First Aid certification.
How We’ll Help You Thrive
At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:
Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program
Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you covered
*Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.
Skills Required
- Previous relevant experience in a similar service environment
- Relevant and valid qualifications or certifications required for the role
- Strong customer service orientation and ability to understand and respond to guest needs
- Good interpersonal and communication skills when interacting with guests and colleagues
- Willingness to learn and develop product and service knowledge
- Ability to manage multiple tasks effectively and work independently and as part of a team
- Ability to swim confidently, where required for job duties
- Valid Standard CPR and AED certification
- Valid Standard First Aid certification
Hilton Compensation & Benefits Highlights
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Wellbeing & Lifestyle Benefits — Go Hilton provides heavily discounted hotel stays for team members and extends access to family and friends, with up to 110 discounted nights and rates as low as $40 in some cases. Additional wellbeing resources include an Employee Assistance Program, mental-health support, caregiving resources, and programs like Thrive and sabbaticals.
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Retirement Support — A 401(k) is offered with a company match of 100% on the first 3% of eligible pay plus 50% on the next 2%. This structure provides meaningful employer support for long‑term savings.
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Parental & Family Support — New parents receive 4 weeks of fully paid parental leave, with birthing parents receiving an additional 8 weeks for a total of 12 weeks. Support extends to adoption assistance up to $10,000 per eligible child and resources for caregiving.
Hilton Insights
What We Do
Hilton (NYSE: HLT) is a leading global hospitality company with a portfolio of 22 world-class brands comprising nearly 7,300 properties and more than 1.1 million rooms, in 123 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed more than 3 billion guests in its more than 100-year history, earned a top spot on Fortune's 100 Best Companies to Work For list and been recognized as a global leader on the Dow Jones Sustainability Indices for six consecutive years. Hilton has introduced several industry-leading technology enhancements to improve the guest experience, including Digital Key Share, automated complimentary room upgrades and the ability to book confirmed connecting rooms. Through the award-winning guest loyalty program Hilton Honors, the more than 165 million members who book directly with Hilton can earn Points for hotel stays and experiences money can't buy. With the free Hilton Honors app, guests can book their stay, select their room, check in, unlock their door with a Digital Key and check out, all from their smartphone. Visit stories.hilton.com for more information, and connect with Hilton on Facebook, Twitter, LinkedIn, Instagram and YouTube.
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