ESM Architect

Reposted Yesterday
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Hiring Remotely in India
Remote
Senior level
Information Technology • Consulting
The Role
Design and implement ServiceNow ESM solutions using industry best practices. Build custom applications, Service Portal widgets, and server/client scripting. Implement integrations (REST/SOAP), MID Server, Discovery, Service Mapping, Event Management, Orchestration, authentication (OAuth2, certs, SSO/LDAP), and domain-separated instances. Provide architecture, deployment, and best-practice guidance.
Summary Generated by Built In
Must Have Experience · Experienced in implementation of ITSM solution using industry best practices · Experienced of implementing ITSM + (one of ITOM, ITBM, GRC, CSM, HRSD) · Hands-on development experience of ServiceNow scripting like Business Rule, Script include, Fix scripts workflows, UI Action, UI Policy, Client scripts, Email Inbound · Good experience of Service Portal and widget creation · Very good experience of REST and SOAP based integration, scripted REST and SOAP API creation · Knowledge of Authentication via Auth 2.0, certificates and Mid Server · Implemented ServiceNow project in Domain separated instance · Experienced in implementation on ServiceNow Discovery, Service Mapping, Event Mgmt and Orchestration use cases. · Good knowledge of MID Server installation and management · Experience of custom applications development · Experience of LDAP/Active Directory/SSO implementation · Knowledge of Flow Designer, Integration Hub and Orchestration use case implementation Good to have Experience · X` · Experience in working on Performance Analytics · Design and modification of ServiceNow Service Portal. · Review existing set up and provide best practice recommendations in line with the OEM · Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features. · Experience with HTML coding and Jelly script strongly preferred

Skills Required

  • Implementation of ITSM solution using industry best practices
  • Implementation of ITSM plus one of ITOM, ITBM, GRC, CSM, HRSD
  • Hands-on ServiceNow scripting: Business Rule, Script Include, Fix Scripts, Workflows, UI Action, UI Policy, Client Scripts, Email Inbound
  • Service Portal development and widget creation
  • REST and SOAP integration experience; creation of scripted REST and SOAP APIs
  • Authentication knowledge: OAuth 2.0, certificates and MID Server
  • Experience with domain-separated ServiceNow instance implementations
  • Experience implementing ServiceNow Discovery, Service Mapping, Event Management and Orchestration
  • MID Server installation and management
  • Custom applications development on ServiceNow
  • LDAP/Active Directory/SSO implementation
  • Knowledge of Flow Designer, Integration Hub and orchestration use case implementation
  • Experience with Performance Analytics
  • Design and modification of ServiceNow Service Portal (UX/design)
  • Review existing setup and provide OEM-aligned best practice recommendations
  • Strong knowledge of ServiceNow best practices and latest platform features
  • HTML coding and Jelly script

Hexaware Technologies Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Hexaware Technologies and has not been reviewed or approved by Hexaware Technologies.

  • Healthcare Strength — Feedback suggests health insurance is a standout element, often described as strong and comparable or better than many employers. Medical coverage and related protections are repeatedly highlighted as reliable pillars of the package.
  • Parental & Family Support — Parental leave options, including extended paid leave in some locations, are offered and seen as valuable for family needs. Feedback suggests these policies complement core medical coverage for a more complete family safety net.
  • Wellbeing & Lifestyle Benefits — Wellbeing resources such as an Employee Assistance Program, wellness initiatives, on-site gyms, and engagement activities provide lifestyle support. These offerings are reinforced by flexible work options and shift-related extras where applicable.

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The Company
HQ: Navi Mumbai, Maharashtra
27,000 Employees
Year Founded: 1990

What We Do

At Hexaware, we're not just a global technology and business process services company; we're a community of 27,000 Hexawarians dedicated to one singular purpose: creating smiles through the power of great people and technology. With a presence in 40+ offices across 19 countries, we empower enterprises worldwide to embark on their digital transformation journey with unparalleled scale and speed. As an employer, we're more than just a workplace. We put our people first, foster diversity and inclusivity, and prioritize their growth through robust learning and development programs. Our culture is a canvas for innovation as we work toward our shared vision of becoming the world’s most loved digital transformation partner. Exciting, isn’t it? Visit www.hexaware.com to join us in embracing the magic of technology, as we passionately advocate for its potential to transform lives today and shape a brighter future. Together, we'll make the digital world a better place.

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