This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office.
Who We Are:
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.
Job Description:
The Service Operations Specialist is an integral part of the Juniper Americas inside service sales team responsible for helping maintain and grow customer accounts by creating and managing quotes for expiring support agreements. In addition, this position involves analysis and management of customer install base inventory data in Juniper systems to enable sales process. This position relies on a detailed knowledge of all tools, systems, processes and policies related to maintenance quoting, entitlement and inventory analysis.
How You Will Make Your Mark
- Responsible for creating/managing service renewal quotes or renewal worksheets for complex deals for assigned accounts and accountable for quote quality and delivery within the agreed SLA.
- Applies detailed systems and process knowledge to develop proactive and reactive renewal quotes for all expiring contracts
- Assists with sales/SBM-led deals by providing quote and process support
- Manages sales opportunity forecast in Salseforce.com
- Interacts with various related teams to ensure positive customer experience; case resolution, database/entitlement management, problem resolution, general inquiries
- Performs all database management and data analysis required to prepare accurate quotes and maintain data integrity
- Supporting internal Sales Rep to help meet team quota and grow the renewal business by responding to service-related queries, quotes and opportunity management.
- Interface with partners/distributors, Juniper Sales, Logistics, Customer Care, Customer Master, Global Support and Order Management related to quote/contract/ordering queries and escalations.
- Escalate quoting problems to the service sales rep, team-lead and/or regional Operation Lead as needed
- Be well versed in systems and tools required to manage quotes and answer queries from partners, customers and Juniper team.
About You
- Bachelor’s degree
- An interest in the disciplines in Sales or Customer Service
- Strong attention to detail
- Demonstrated financial, operational, analytical, and decision-making skills
- Strong verbal and written communication skills.
- Strong data entry and Excel skills
What We Can Offer You:
Health & Wellbeing
We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
Personal & Professional Development
We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
Unconditional Inclusion
We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.
Let's Stay Connected:
Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.
Job:
Sales OperationsJob Level:
Entry
HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.
Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.
HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.
Recruitment Fraud Alert
We have become aware of an increase in fraudulent recruitment activities in which individuals impersonate our company or authorized recruitment agencies to offer fake employment opportunities. These scams may occur through false websites, emails, social media, or chat-based applications and often aim to obtain personal information or money. Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge a candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process. We also never request personal information such as back account details, Social Security numbers, or national IDs via social media or chat applications.
All legitimate job opportunities will come through official company channels, and candidates are responsible for verifying the credentials of any third party claiming to represent the company. Any reliance on fraudulent communication is at the individual’s own risk, and HPE disclaims legal liability for any resulting damages. If you suspect recruitment fraud, do not share personal information or make any payments and report the incident to your local authorities immediately.
Skills Required
- Bachelor’s degree
- Interest in sales or customer service
- Strong attention to detail
- Financial, operational, analytical, and decision-making skills
- Strong verbal and written communication skills
- Strong data entry skills
- Microsoft Excel skills
Hewlett Packard Enterprise Compensation & Benefits Highlights
-
Parental & Family Support — Parental leave is frequently highlighted as a standout, with extended fully paid time off and transition support for new parents. Additional offerings like backup childcare and family-care programs strengthen the family-friendly profile.
-
Retirement Support — Retirement programs, including employer-supported 401(k) matching, are consistently cited as solid components of the package. Feedback suggests these offerings contribute meaningful long-term financial support.
-
Wellbeing & Lifestyle Benefits — Work-life and wellness features such as Wellness Fridays, flexible/hybrid work, and volunteer time off are commonly emphasized. Feedback suggests these elements enhance balance and day-to-day experience.
Hewlett Packard Enterprise Insights
What We Do
In 1939, Bill Hewlett and Dave Packard, college friends turned business partners, started the original Silicon Valley startup in the space of a rented Palo Alto garage. Starting with audio oscillators, the friends built the foundation for a company that would grow to become a global leader in enterprise technology. More than 75 years later, our success is exemplified through our employees’ drive to advance ideas that bring meaningful innovations to life for our customers and partners around the globe. We are guided by our mission to help customers use technology to turn ideas into value, and empower them to transform industries, markets and lives. We simplify Hybrid IT, power the Intelligent Edge and provide the expertise to make it all happen.
Hewlett Packard Enterprise Offices
OnSite Workspace
