Be an Early Applicant
The growth of our industry and evolving technology powers our employees’ careers as they move up or around the company.
The Role
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Are you an expert at resolving complex client issues and turning escalations into positive outcomes? As an Enterprise Resolution Manager at Spectrum, you will be the primary intake for high-priority complaints and disputes, ensuring each case is managed with diligence and professionalism. Your ability to balance customer advocacy and company standards will help drive client satisfaction and operational improvements across the business.
How You Will Make an Impact
Working Conditions
What You Will Bring to Spectrum
Required Qualifications
Education
Experience
Skills
Preferred Qualifications
Education
#LI-EW1
CAM325 2026-69957 2026
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S.
Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.
Are you an expert at resolving complex client issues and turning escalations into positive outcomes? As an Enterprise Resolution Manager at Spectrum, you will be the primary intake for high-priority complaints and disputes, ensuring each case is managed with diligence and professionalism. Your ability to balance customer advocacy and company standards will help drive client satisfaction and operational improvements across the business.
How You Will Make an Impact
- Serve as the main point of contact for ECAF complaints, executive escalations and client disputes, ensuring complete resolution with thorough research, communication and documentation
- Proactively monitor installation and disconnect funnel reports, track credit requests and coordinate all related activities
- Balance the roles of customer advocate and corporate representative, resolving complaints while adhering to Spectrum's policies and standards
- Interface with internal departments through written and verbal communications to address client needs, set up internal conference calls and facilitate resolution of challenging issues
- Skillfully negotiate with customers, address concerns using strong listening and decision-making skills and diffuse escalated situations
- Conduct root-cause analysis for enterprise disputes, recommend process or policy changes to reduce complaints and support business reviews for field-based Client Services Managers
- Maintain and update internal databases with accurate customer information, ensuring proper contract tracking and regulatory submission as needed
- Monitor compliance of internal processes and procedures, staying current on all post-sales support systems, tools and policies
- Retain customers by addressing concerns and resolving complaints to improve satisfaction
Working Conditions
- Office environment
- Exposure to moderate noise levels
What You Will Bring to Spectrum
Required Qualifications
Education
- Bachelor's degree or equivalent combination of education and experience
Experience
- 5+ years of sales relationship administration experience
- 5+ years of CSG or other billing system experience
- 5+ years of Salesforce.com or equivalent CRM experience
Skills
- The ability to read, write, speak and understand English
- Courtesy, patience and professionalism in customer relations
- Strong ability to prioritize and organize multiple projects and tasks
- Effective teamwork and independent work skills
- Ability to work seated for prolonged periods
- Proficiency in desktop tools and software applications such as Word, Excel, billing systems and Salesforce.com
- Skill in fast-paced, structured environments with high transaction volumes
- Ability to maintain composure in stressful situations and diffuse challenging customer interactions
- Critical thinking and analytical abilities
- Intermediate proficiency in relevant software and technology
Preferred Qualifications
Education
- College coursework in accounting or related field or equivalent work experience preferred
- Experience
- Account Coordinator experience
#LI-EW1
CAM325 2026-69957 2026
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S.
Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.
What the Team is Saying
Eilisa
Group Vice President, Service Delivery Applications
Stephanie
Sr. Director, Video Tools & Automation
Raquenel
Senior Director, Product Insights
Mary
GVP, Network Security Operations
Kat K.
Director of Field Operations
Spectrum Compensation & Benefits Highlights
-
Retirement Support — 401(k) match is dollar-for-dollar up to 6% of pay, plus an additional 3% company contribution for most employees, creating up to 9% in annual employer retirement funding. This structure provides meaningful, predictable long-term savings support.
-
Affordable Benefits — Medical, dental, and vision options are positioned as affordable, with the company absorbing annual cost increases for the past 12 years to keep employee premiums lower. 24/7 EAP counseling expands access to no-cost mental health support.
-
Parental & Family Support — Six weeks paid parental leave (14 weeks for birth mothers), fertility benefits, and up to $15,000 for adoption and surrogacy indicate strong family-building support. These benefits complement standard PTO and paid holidays that increase with tenure.
Spectrum Insights
Similar Jobs
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
Our Product and Technology team creates, develops, and operates the nation’s fastest mobile service, most reliable internet service, most viewed live TV app, and the most advanced WiFi, serving nearly 100 million users and 500 million devices. We are transforming the next era of connectivity and entertainment experiences together. The experience within Spectrum’s Product and Technology team is unmatched and there are opportunities to grow your career as a designer, architect, engineer, developer, operator, or data scientist. We are creative, disciplined, hard-working, complex-problem solvers that believe in collaborating to deliver the highest quality customer experience.
Why Work With Us
At Spectrum, we continually refine technology, process, and structure. We are committed to delivering a superior network infrastructure, the most competitive products, and highly rated customer experiences. Our talented team of experts deploys technology solutions and builds systems and tools for our employees to provide exceptional operations.
Gallery
Spectrum Teams
Product & Tech
About our Teams
Spectrum Offices
OnSite Workspace
Typical time on-site:
None
Stamford, CT
Austin, TX
Charlotte, NC
Denver, CO
Los Angeles, CA
Saint Louis, MO
Stamford, CT
Learn more
