The Customer Success Team is the trusted advisor for building relationships, driving product adoption, and empowering teams to fulfill their goals. By being experts of the monday.com platform, we are able to provide a unique level of consultation and inspiration to our customers. We are an energetic, empathetic and passionate team that enjoys collaboration, taking on new challenges, and “failing forward” together in this dynamic environment.
Please note this is a hybrid role in our Denver office.
About The Role:
- Build strong relationships with our clients to understand their needs and ensure their success with monday.com
- Serve as the main point of contact and liaison between clients and the rest of the monday.com team
- Empower customers to connect their goals and challenges with the solution in monday.com
- Take ownership of new accounts and manage their onboarding
- Leverage behavioral data to segment your book of business and develop communication strategies driving the greatest impact at scale
- Lead online webinars, consultations, and one-on-one demos to educate customers on the features of our product
- Stay in touch with clients to ensure that they're realizing the full potential of monday.com
- Build, own, and execute client success and engagement plans
- Navigate client organizations to uncover additional product applications & opportunities for partnership
- Spearhead internal cross-functional improvement projects
- Represent voice of the customer and influence product development roadmap
- Partner with Consulting and Product teams on upsell, cross-sell, and expansion opportunities
Social Title:
Mid Market Customer Success Manager
Social Description:
We're on a mission to make people work simpler, more productive and enjoyable! Join monday.com and help us make it happen!
Requirements
- 5+ years of B2B SaaS customer success, account management or consulting experience working with accounts of various sizes
- Superb written and verbal communication skills
- Positive attitude, empathy, and high energy
- Ability to take initiative and adapt
- Prior experience in strategy consulting - advantage
- Strong customer-facing and presentation skills with the ability to establish credibility with executives
- Some travel included for customer visitation
- BA or BS degree
Visa sponsorship for this role is currently not available.
monday.com is proud to be an equal opportunity employer. We hire talented individuals, regardless of gender, race, ethnicity, ancestry, age, disability, sexual orientation, gender identity or expression, military or veteran status, cultural background, religious beliefs, or any other characteristic protected by federal, state, or local laws.
For Colorado-based hires only: Compensation Range: $126,000-$153,000 base salary, subject to standard withholding and applicable taxes. In addition to base salary, the role includes opportunity to receive and/or earn a discretionary bonus and/or RSUs based on Company’s plans and in accordance with Company’s policies. Compensation finally awarded to the candidate will be commensurate with the candidate’s skills and experience. Compensation ranges for candidates in locations outside of Colorado may differ based on the cost of labor and such additional factors for such other locations.
What the Team is Saying
monday.com Compensation & Benefits Highlights
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Retirement Support — A 401(k) with a guaranteed 3% company contribution regardless of employee deferral, plus equity eligibility and an ESPP, strengthens long‑term financial security. This flat contribution adds predictable value alongside stock programs.
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Parental & Family Support — Up to 13 weeks fully paid parental leave for all caregivers, adoption assistance, and an onsite mother’s room indicate robust family support. Access to fertility support is also described.
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Wellbeing & Lifestyle Benefits — Day‑to‑day perks include free in‑office breakfast, a monthly meal stipend around $300, a commuter stipend around $130, snacks, and a monthly wellness stipend, alongside 12 EAP sessions. These allowances complement medical, dental, vision, life, and disability insurance.
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What We Do
At monday.com, we help teams get more work done. We are the best AI work platform that empowers teams to automate, build, and scale their impact end-to-end with tools that actually execute the work for you. With over $1B in ARR, 250,000+ customers, and a global team, we’re serious about building a product people love to use and giving our employees the same ownership and flexibility to shape the way the world works.
Why Work With Us
At monday.com we believe in transparency, accountability, and impact. Together, those values have lent themselves to create a strong culture of professional and creative autonomy where every team member is encouraged to share ideas and help bring them to life!
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
monday.com embraces a flexible work environment with our hybrid model!
