Enterprise Architect – ServiceNow & AI Automation

Posted Yesterday
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Bengaluru, Bengaluru Urban, Karnataka, IND
In-Office
Senior level
Artificial Intelligence • Cloud • Information Technology • Consulting
The Role
Lead ServiceNow-focused enterprise architecture and governance, design scalable ServiceNow and AI-enabled automation solutions, drive architecture reviews and standards, identify process improvements and automation opportunities, collaborate with global teams, and advise on AI augmentation for architecture governance and intake workflows.
Summary Generated by Built In
Enterprise Architect – ServiceNow & AI Automation

  

This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

   

HPE Global IT is a dynamic organization enabling the enterprise to innovate and lead the industry with our consumption-based IT transformation and our consulting, financial, educational, and operational support services.  Join us as we develop innovative solutions that revolutionize how we help customers by simplifying their operations and move the world forward.

What you’ll do:

We are seeking a highly motivated and innovative Enterprise Architect to join our Enterprise Architecture team in Bangalore. The ideal candidate will bring strong industry experience, deep knowledge of the ServiceNow platform, and a passion for driving operational excellence through architecture governance, automation, and AI-enabled solutions.

Responsibilities:

Enterprise Architecture & Governance

  • Support architecture governance processes, standards, and best practices.
  • Participate in Architecture Review Board (ARB) reviews and provide architectural guidance for technology initiatives.
  • Evaluate technology solutions for alignment with enterprise standards, security requirements, scalability, and business objectives.
  • Contribute to architecture principles, standards, reference architectures, and governance frameworks.
  • Assist in driving adoption of architecture and technology standards across the organization.

ServiceNow Architecture & Platform Leadership

  • Serve as a subject matter expert for ServiceNow platform capabilities and modules.
  • Partner with platform owners and engineering teams to improve ServiceNow-based workflows and governance processes.
  • Design scalable solutions leveraging ServiceNow platform capabilities.
  • Identify opportunities to simplify and automate architecture review and governance processes using ServiceNow.

AI Augmentation & Innovation

  • Research emerging AI technologies and evaluate their applicability to Enterprise Architecture and governance processes.
  • Explore AI-assisted approaches for architecture reviews, intake management, knowledge discovery, solution recommendations, and compliance validation.
  • Partner with engineering and data teams to design AI-enabled solutions that improve efficiency and user experience.
  • Stay current on industry trends related to AI, automation, enterprise architecture, and digital transformation.

Continuous Improvement

  • Identify process inefficiencies and recommend improvements that reduce manual effort and accelerate decision-making.
  • Drive automation opportunities across architecture and governance workflows.
  • Support modernization initiatives focused on improving scalability, quality, and delivery speed.
  • Promote a culture of innovation, simplification, and continuous improvement.

Collaboration & Communication

  • Work effectively with geographically distributed teams across North America, India, and other global locations.
  • Facilitate architecture discussions, workshops, and stakeholder engagements.
  • Produce clear architecture documentation, presentations, standards, and recommendations.
  • Communicate complex technical concepts effectively to both technical and business audiences.

What you need to bring:

Education and Experience Required:

  • Bachelor's degree in Computer Science, Information Technology, Engineering, or related field.
  • 7–12 years of experience in Enterprise Architecture, Solution Architecture, Platform Architecture, or related roles.

Knowledge and Skills:

Required Qualifications

  • Strong hands-on knowledge of the ServiceNow platform and ecosystem.
  • Experience with enterprise governance, architecture reviews, technology standards, and solution evaluation.
  • Understanding of cloud architectures, integration patterns, APIs, data management, and enterprise application landscapes.
  • Proven ability to analyze complex technology problems and provide practical architectural recommendations.
  • Excellent written and verbal communication skills in English.
  • Strong collaboration and stakeholder management skills.
  • Self-driven, curious, and comfortable working in a fast-paced environment.

Preferred Qualifications

  • Experience with AI, Generative AI, AI Agents, or AI-assisted development and operations.
  • Experience designing automation solutions using ServiceNow or other enterprise workflow platforms.
  • Familiarity with architecture frameworks such as TOGAF or equivalent.
  • Experience with technology governance, compliance, risk management, or architecture review processes.
  • Exposure to digital transformation, enterprise integration, and platform modernization initiatives.

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected:

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

#india#globalIT

Job:

Information Technology

Job Level:

TCP_04

    

    

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

   

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

   

Recruitment Fraud Alert

We have become aware of an increase in fraudulent recruitment activities in which individuals impersonate our company or authorized recruitment agencies to offer fake employment opportunities. These scams may occur through false websites, emails, social media, or chat-based applications and often aim to obtain personal information or money. Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge a candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process. We also never request personal information such as back account details, Social Security numbers, or national IDs via social media or chat applications.

All legitimate job opportunities will come through official company channels, and candidates are responsible for verifying the credentials of any third party claiming to represent the company. Any reliance on fraudulent communication is at the individual’s own risk, and HPE disclaims legal liability for any resulting damages. If you suspect recruitment fraud, do not share personal information or make any payments and report the incident to your local authorities immediately.

Skills Required

  • Bachelor's degree in Computer Science, Information Technology, Engineering, or related field.
  • 7-12 years of experience in Enterprise Architecture, Solution Architecture, Platform Architecture, or related roles.
  • Strong hands-on knowledge of the ServiceNow platform and ecosystem.
  • Experience with enterprise governance, architecture reviews, technology standards, and solution evaluation.
  • Understanding of cloud architectures, integration patterns, APIs, data management, and enterprise application landscapes.
  • Proven ability to analyze complex technology problems and provide practical architectural recommendations.
  • Excellent written and verbal communication skills in English.
  • Strong collaboration and stakeholder management skills.
  • Self-driven, curious, and comfortable working in a fast-paced environment.
  • Experience with AI, Generative AI, AI Agents, or AI-assisted development and operations.
  • Experience designing automation solutions using ServiceNow or other enterprise workflow platforms.
  • Familiarity with architecture frameworks such as TOGAF or equivalent.
  • Experience with technology governance, compliance, risk management, or architecture review processes.
  • Exposure to digital transformation, enterprise integration, and platform modernization initiatives.

Hewlett Packard Enterprise Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Hewlett Packard Enterprise and has not been reviewed or approved by Hewlett Packard Enterprise.

  • Parental & Family Support Parental leave provides six months of fully paid time for all parents and includes options to return part-time for up to 36 months. Additional supports like backup childcare, fertility and adoption assistance reinforce a family-friendly package.
  • Wellbeing & Lifestyle Benefits Wellness Fridays offer paid early-finish time each month alongside resources such as on-site gyms, mental health tools, and paid volunteer time. These programs emphasize balance and personal well-being.
  • Retirement Support Retirement programs include a 401(k) with a 100% match on the first 4% of base salary and an Employee Stock Purchase Program. Retirement Transition Support enables part-time work for employees nearing retirement.

Hewlett Packard Enterprise Insights

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The Company
HQ: Houston, TX
85,422 Employees
Year Founded: 2015

What We Do

In 1939, Bill Hewlett and Dave Packard, college friends turned business partners, started the original Silicon Valley startup in the space of a rented Palo Alto garage. Starting with audio oscillators, the friends built the foundation for a company that would grow to become a global leader in enterprise technology. More than 75 years later, our success is exemplified through our employees’ drive to advance ideas that bring meaningful innovations to life for our customers and partners around the globe. We are guided by our mission to help customers use technology to turn ideas into value, and empower them to transform industries, markets and lives. We simplify Hybrid IT, power the Intelligent Edge and provide the expertise to make it all happen.

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