Spectrum Jobs

Enterprise Account Representative II

Spectrum

Enterprise Account Representative II

Posted Yesterday

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Coppell, TX, USA

In-Office

Entry level

eCommerce • Information Technology • Internet of Things • Mobile • On-Demand • Retail • Software

The growth of our industry and evolving technology powers our employees’ careers as they move up or around the company.

The Role

Sells fiber-based services to enterprise and commercial customers through phone and email outreach. Responsibilities include qualifying prospects, presenting solutions, meeting sales goals, promoting campaigns, requesting site surveys, preparing ROI analyses, addressing objections, and collaborating across departments to resolve customer issues. The role requires strong customer service, communication, organizational, sales, typing, data entry, and computer navigation skills.

Summary Generated by Built In

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Are you skilled at connecting business clients with the right solutions over the phone? Join Spectrum as an Enterprise Account Representative II, where you'll recommend fiber-based services to commercial customers and build lasting relationships while driving revenue growth. Your consultative approach will help businesses thrive and ensure Spectrum remains a trusted provider for enterprise clients.
How You'll Make an Impact

Deliver exceptional customer satisfaction and professionalism during every sales interaction
Achieve weekly and monthly sales goals using effective selling techniques
Engage marketing-generated leads through standard phone and email strategies
Qualify prospects, request site surveys and submit ROI analyses to sales management
Present and explain Spectrum's fiber services to prospective and existing customers
Promote current marketing campaigns and communicate product advantages versus competitors
Collaborate with other departments to resolve customer issues and support business objectives

Working Conditions

Office environment

What You'll Bring to Spectrum
Required Qualifications
Education

High school diploma or equivalent

Experience

6+ months of experience working with customers

Skills

Ability to read, write, speak and understand English
Persuasive presentation skills to address objections and close sales
Commitment to high-quality customer service
Competitive drive to achieve daily, weekly and monthly goals
Strong organizational skills and solid work ethic
Adaptable interpersonal and sales approach for each customer
Proactive in self-development and receptive to coaching
Efficient navigation across multiple screens and complex data systems
Proficient typing and data entry skills
Familiarity with Windows or Apple operating systems, internet browsers and email applications

Preferred Qualifications
Education

Some college or college degree preferred

Experience

6+ months of call center employment preferred
6+ months of commission-based sales experience preferred
6+ months of working with a computerized system as a core part of the job function preferred

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Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Spectrum is a suite of advanced communications services offered by Charter Communications, the leading broadband and video company in the nation and the fastest growing mobile provider in its footprint, with services available to more than 70 million homes and small to large businesses across 45 states. When you join our team, you'll be keeping customers connected to Seamless Connectivity and Entertainment with Spectrum Internet®, Mobile, TV and Voice products.
Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.

Skills Required

High school diploma or equivalent
At least 6 months of experience working with customers
Ability to read, write, speak, and understand English
Persuasive presentation skills for addressing objections and closing sales
High-quality customer service orientation
Competitive drive to achieve sales goals
Strong organizational skills and solid work ethic
Adaptable interpersonal and sales approach
Proactive self-development and receptiveness to coaching
Ability to navigate multiple screens and complex data systems
Proficient typing and data entry skills
Familiarity with Windows or Apple operating systems, internet browsers, and email applications
Some college or college degree
At least 6 months of call center employment
At least 6 months of commission-based sales experience
At least 6 months working with a computerized system as a core job function
Ability to work lawfully in the United States without employment-based immigration sponsorship now or in the future

What the Team is Saying

Spectrum Compensation & Benefits Highlights

Retirement Support — The retirement program includes a dollar‑for‑dollar 401(k) match up to 6% of pay and an additional 3% company contribution to a Retirement Accumulation Plan for many eligible employees. This structure can make long‑term savings notably valuable.
Healthcare Strength — Multiple national medical options (plus Kaiser in some locations) are available, and certain plans include up to $1,500 in employer‑funded health accounts alongside dental, vision, and 24/7 counseling. These elements indicate broad coverage with meaningful employer support for out‑of‑pocket costs.
Leave & Time Off Breadth — Vacation, sick and personal days, paid holidays, and increasing vacation with tenure are part of the offering. This breadth provides formal time‑off pathways across different needs.

Learn more about Spectrum's Compensation & Benefits →

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The Company

HQ: Stamford, CT

100,000 Employees

Year Founded: 1993

What We Do

At Spectrum, our Product & Technology teams build the platforms and tools that power seamless connectivity and entertainment across Internet, WiFi, Video, Mobile and Voice. Supporting more than 500 million devices, we’re transforming the next era of connected experiences with some of the fastest, most reliable and advanced services in the nation. It’s an unmatched environment for designers, architects, engineers, developers, operators and data scientists to grow their careers, solve complex challenges and collaborate to deliver exceptional customer experiences. Join us to help deliver what’s next.

Why Work With Us

At Spectrum, we continually refine technology, process, and structure. We are committed to delivering a superior network infrastructure, the most competitive products, and highly rated customer experiences. Our talented team of experts deploys technology solutions and builds systems and tools for our employees to provide exceptional operations.