Spectrum Jobs

Sales and Account Retention Representative (Bilingual Spanish)

Spectrum

Sales and Account Retention Representative (Bilingual Spanish)

Posted 2 Days Ago

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San Antonio, TX, USA

In-Office

Junior

eCommerce • Information Technology • Internet of Things • Mobile • On-Demand • Retail • Software

The growth of our industry and evolving technology powers our employees’ careers as they move up or around the company.

The Role

Engage customers in a bilingual call center to resolve concerns, maintain accounts, present Spectrum products with emphasis on mobile, process billing and order transactions, and identify upsell and retention opportunities. The role requires consultative communication, objection handling, competitor knowledge, and accurate use of multiple systems while meeting performance standards. Flexible evening, weekend, and holiday schedules may be required.

Summary Generated by Built In

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Imagine elevating every customer interaction into an opportunity to strengthen loyalty and satisfaction with Spectrum's suite of products, with a focus on Spectrum Mobile. By resolving concerns and offering consultative solutions, you'll help customers see the value in their services and foster lasting relationships. Join Spectrum to make a real impact on customer retention and satisfaction every day.
How You'll Make an Impact

Engage directly with customers to resolve concerns, support account maintenance, and provide consultative solutions across Spectrum's offerings
Apply active listening and respectful communication to deliver outstanding customer service and consistently meet call-handling performance standards
Present and explain Spectrum's full portfolio, emphasizing Spectrum Mobile, to address customer needs and strengthen product value
Demonstrate proficiency in positioning wireless plans, devices, features, and service options to support retention and re-sell opportunities
Process transactions accurately within billing and order management systems, ensuring precise account updates and new sales order entries
Identify opportunities to upsell products and services by understanding customer needs and offering tailored solutions
Maintain up-to-date knowledge of competitor pricing and products to effectively compare offerings and retain customers

Working Conditions

Work in an office environment while managing multiple systems and applications during customer interactions and working flexible schedules including evenings, weekends and holidays as business needs require

What You'll Bring to Spectrum
Required Qualifications
Education

High school diploma or equivalent

Skills

Ability to read, write, speak and understand English and Spanish
Communicate clearly and professionally with a customer-focused approach
Build rapport, overcome objections, and retain customers through solution-oriented conversations
Work effectively in a fast-paced, metric-driven call center environment
Learn and apply billing, account management, and order entry systems
Understand sales practices, customer retention techniques, and service recovery methods
Bilingual Spanish

Preferred Qualifications
Experience

2+ years of call center sales experience

Skills

Working knowledge of Spectrum products and services, especially mobile offerings
Knowledge of competitor wireless, internet, video and voice products and services

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SRT103 2026-87026 SRT103 2026
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Spectrum is a suite of advanced communications services offered by Charter Communications, the leading broadband and video company in the nation and the fastest growing mobile provider in its footprint, with services available to more than 70 million homes and small to large businesses across 45 states. When you join our team, you'll be keeping customers connected to Seamless Connectivity and Entertainment with Spectrum Internet®, Mobile, TV and Voice products.
Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.

Skills Required

High school diploma or equivalent
Ability to read, write, speak, and understand English and Spanish
Clear and professional customer-focused communication
Ability to build rapport, overcome objections, and retain customers
Ability to work in a fast-paced, metric-driven call center environment
Ability to learn and apply billing, account management, and order entry systems
Understanding of sales practices, customer retention techniques, and service recovery methods
Bilingual Spanish proficiency
2+ years of call center sales experience
Working knowledge of Spectrum products and services, especially mobile offerings
Knowledge of competitor wireless, internet, video, and voice products and services

What the Team is Saying

Spectrum Compensation & Benefits Highlights

Retirement Support — The retirement program includes a dollar‑for‑dollar 401(k) match up to 6% of pay and an additional 3% company contribution to a Retirement Accumulation Plan for many eligible employees. This structure can make long‑term savings notably valuable.
Healthcare Strength — Multiple national medical options (plus Kaiser in some locations) are available, and certain plans include up to $1,500 in employer‑funded health accounts alongside dental, vision, and 24/7 counseling. These elements indicate broad coverage with meaningful employer support for out‑of‑pocket costs.
Leave & Time Off Breadth — Vacation, sick and personal days, paid holidays, and increasing vacation with tenure are part of the offering. This breadth provides formal time‑off pathways across different needs.

Learn more about Spectrum's Compensation & Benefits →

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The Company

HQ: Stamford, CT

100,000 Employees

Year Founded: 1993

What We Do

At Spectrum, our Product & Technology teams build the platforms and tools that power seamless connectivity and entertainment across Internet, WiFi, Video, Mobile and Voice. Supporting more than 500 million devices, we’re transforming the next era of connected experiences with some of the fastest, most reliable and advanced services in the nation. It’s an unmatched environment for designers, architects, engineers, developers, operators and data scientists to grow their careers, solve complex challenges and collaborate to deliver exceptional customer experiences. Join us to help deliver what’s next.

Why Work With Us

At Spectrum, we continually refine technology, process, and structure. We are committed to delivering a superior network infrastructure, the most competitive products, and highly rated customer experiences. Our talented team of experts deploys technology solutions and builds systems and tools for our employees to provide exceptional operations.