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Ro's mission is to help patients achieve their health goals by delivering the easiest, most effective care possible.
The Role
Lead and mentor an infrastructure engineering team, contribute to technical solutions, drive strategic initiatives, and ensure alignment with business goals.
Summary Generated by Built In
Ro is a direct-to-patient healthcare company with a mission of helping patients achieve their health goals by delivering the easiest, most effective care possible. Ro is the only company to offer nationwide telehealth, labs, and pharmacy services. This is enabled by Ro's vertically integrated platform that helps patients achieve their goals through a convenient, end-to-end healthcare experience spanning from diagnosis, to delivery of medication, to ongoing care. Since 2017, Ro has helped millions of patients, including one in every county in the United States, and in 98% of primary care deserts.
Ro has been recognized as a Fortune Best Workplace in New York and Health Care for four consecutive years (2021-2024). In 2023, Ro was also named Best Workplace for Parents for the third year in a row. In 2022, Ro was listed as a CNBC Disruptor 50.
The Role:
We’re looking for a hands-on Engineering Manager to join our Infrastructure team. This role is ideal for someone who loves to lead by example — someone who can both support and grow a high-performing team and roll up their sleeves to solve complex technical problems alongside them. You'll be onsite in our NYC HQ office on Tuesdays and Thursdays.
You’ll be working across areas like observability, performance, developer tooling, and databases— helping shape strategy, drive execution, and foster a culture of excellence and ownership.
If you're excited about being a player-coach, blending technical leadership with mentorship and team-building, we’d love to talk to you!
What You'll Do
- Lead and mentor a team of infrastructure engineers, fostering a culture of collaboration, ownership, and technical excellence.
- Act as a player-coach: contribute directly to the codebase, architecture decisions, and technical problem-solving while growing team capabilities.
- Drive and support strategic initiatives across observability, performance, developer experience, and database infrastructure.
- Partner with cross-functional teams to align infrastructure priorities with business goals and product needs.
- Own the planning and execution of high-impact projects — balancing scope, velocity, and long-term sustainability.
- Help shape and evolve technical direction, making pragmatic choices between scaling, automation, and reliability.
- Recruit, develop, and retain top engineering talent through strong coaching, feedback, and support.
- Champion engineering best practices, operational excellence, and a continuous improvement mindset across the team.
What You'll Bring
- A strong technical foundation in infrastructure, systems engineering, or platform development — with the ability to dive deep when needed.
- Proven experience leading and mentoring engineers, with a focus on helping individuals grow while delivering impactful results.
- A pragmatic, delivery-focused mindset — knowing when to aim for excellence and when to ship “good enough” solutions.
- A track record of working across teams and functions to align infrastructure priorities with organizational needs.
- Comfort operating in ambiguous environments and driving clarity through thoughtful planning and communication.
- A collaborative, team-first attitude with the ability to both support and challenge — especially in a high-trust, high-autonomy environment.
We’ve Got You Covered
- Full medical, dental, and vision insurance + OneMedical membership
- Healthcare and Dependent Care FSA
- 401(k) with company match
- Flexible PTO
- Wellbeing + Learning & Growth reimbursements
- Paid parental leave + Fertility benefits
- Pet insurance
- Student loan refinancing
- Virtual resources for mindfulness, counseling, and fitness
The target for this position ranges from $208,000 to $250,000, in addition to a competitive equity and benefits package (as applicable). When determining compensation, we analyze and carefully consider several factors, including location, job-related knowledge, skills and experience. These considerations may cause your compensation to vary.
Ro recognizes the power of in-person collaboration, while supporting the flexibility to work anywhere in the United States. For our Ro’ers in the tri-state (NY) area, you will join us at HQ on Tuesdays and Thursdays. For those outside of the tri-state area, you will be able to join in-person collaborations throughout the year (i.e., during team on-sites).
At Ro, we believe that our diverse perspectives are our biggest strengths — and that embracing them will create real change in healthcare. As an equal opportunity employer, we provide equal opportunity in all aspects of employment, including recruiting, hiring, compensation, training and promotion, termination, and any other terms and conditions of employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, familial status, age, disability and/or any other legally protected classification protected by federal, state, or local law.
See our California Privacy Policy here.
Top Skills
Databases
Developer Tooling
Infrastructure
Observability
Performance
Platform Development
Systems Engineering
What the Team is Saying
Kim
General Manager
Rachel
Director, Product Design
Andres
Senior Director, Corporate Quality
Ross
Director, Strategy and Operations
Kerry
Associate Director, Care Delivery Quality and Safety
Jay
Senior Director, Growth, Ro Body and Performance Marketing
Zach
CEO and Co-Founder
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The Company
What We Do
Ro is a direct-to-patient healthcare company with a mission of helping patients achieve their health goals by delivering the easiest, most effective care possible. Ro is the only company to offer nationwide telehealth, labs, and pharmacy services. This is enabled by Ro's vertically integrated platform that helps patients achieve their goals through a convenient, end-to-end healthcare experience spanning from diagnosis, to delivery of medication, to ongoing care. Since 2017, Ro has helped millions of patients in nearly every single county in the United States, including 98% of primary care deserts.
Why Work With Us
Ro is powering quality care at scale. The Ro Operating System (ro.OS) vertically integrates the core parts of healthcare, bringing together nationwide telehealth, lab, and pharmacy services on one platform. The result? ro.OS makes it easier for patients to access and providers to deliver high-quality care – millions of times over.
Gallery
Ro Teams
Ro Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Ro’ers in the tri-state area join their colleagues in the NY Hub twice a week for in-person collaboration.
Typical time on-site:
2 days a week
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