Employee Services Team Lead

Position Title:Employee Services Team Lead
Position Type: Temporary - Full-Time
Requisition ID: 43130
In every role, McCainers are ambitious, curious, and interested in helping each other create good work experiences. We think about the customer and make doing business with McCain easy.
About the role .
As the Employee Services Team Lead, you will oversee the day-to-day operations of the Employee Lifecycle Specialist team, ensuring work is prioritised effectively, service levels are maintained, and employees and stakeholders receive a positive customer experience. You will act as a subject matter expert across hire-to-retire processes while developing team capability, driving engagement, and fostering a collaborative and high-performing culture.
This role can be based in either our Ballarat or Melbourne office and is offered as a 12-month fixed-term contract.
About You .
What you'll be doing.

• Leading and coaching a team responsible for employee lifecycle administration activities.
• Managing daily workflow, workload allocation, escalations, and service delivery priorities.
• Supporting employee development through regular coaching, performance conversations, and objective setting.
• Driving team engagement, recognition, and a positive team culture.
• Monitoring HR service metrics and using data insights to identify opportunities for continuous improvement.
• Supporting data quality and integrity across HR systems and processes.
• Collaborating with internal stakeholders and centres of expertise to improve processes, standardise ways of working, and share knowledge.
• Supporting key Employee Experience Centre projects and initiatives.

What you'll need to be successful.

• Experience working within HR operations, HR administration, or a shared services environment.
• Demonstrated ability to lead, coach, or coordinate a team.
• Strong stakeholder management, communication, and relationship-building skills.
• Experience using HR systems such as SAP, SuccessFactors, ServiceNow, or similar platforms.
• A tertiary qualification in Human Resources or a related discipline is preferred.
• Strong attention to detail and a commitment to service excellence and data accuracy.

About the team .
You'll be joining a collaborative and customer-focused Employee Services team that sits within the Employee Experience Centre. Together, the team supports employees and leaders across the full employee lifecycle, delivering efficient HR services, solving problems, and continuously improving processes. It's a fast-paced environment where teamwork, development, and delivering great employee experiences are at the heart of what we do.
About McCain .
Click Here to learn more about McCain and how we provide you with opportunities to make an impact that matters.
Leadership principles .
At McCain, our leadership principles guide how we engage with customers, collaborate as a team, and achieve success. We focus on understanding customer needs, driving innovation, empowering people, and taking ownership to clear obstacles and deliver results.
The McCain experience .
We are McCain. This statement is a testament to our collective strength and our individual value. Your contributions play a vital role in our success. Our winning culture is rooted in authenticity and trust, empowering us to bring out the best in one another. Here, you'll find opportunities to learn, grow, and thrive. Join us and experience why we're better together.
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*We've got this covered! No external agency support is required and unsolicited CVs will not be considered.
McCain Foods is an equal opportunity employer. As a global family-owned company, we strive to be the employer of choice in the diverse communities around the world in which we live and work. We recognize that inclusion drives our creativity, resilience, and success and makes our business stronger. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, veteran status, disability, or any other protected characteristic under applicable law.
McCain is an accessible employer. If you require an accommodation throughout the recruitment process (including alternate formats of materials or accessible meeting rooms), please let us know and we will work with you to find appropriate solutions.
Your privacy is important to us. By submitting personal data or information to us, you agree this will be handled in accordance with McCain's Global Privacy Policy and Global Employee Privacy Policy , as applicable. McCain leverages AI in the hiring process, though all final decisions are made by humans. You can understand our approach to AI and how your personal information is being handled here .
Job Family: Human Resources
Location(s): AU - Australia : Victoria : Ballarat
Company: McCain Foods (Aust) Pty.