The Role:
The Employee Relations Senior Assistant provides support to the Employee Relations team by managing case intake and assignment, along with a variety of administrative and coordination responsibilities. Using independent judgment and established tools and resources, the Senior Assistant supports daily ER team tasks. The Senior Assistant manages multiple issues, at times for competing stakeholders, in a fast and ever-changing environment.
Responsibilities:
- Follow established processes to prioritize, disposition, and assign cases within the case management system to Employee Relations Business Partners (ERBPs).
- Coach and advise employees and managers on the appropriate interpretation of Employee Relations policies and guidelines.
- Ensure consistent interpretation and application of Employee Relations programs, policies, practices, and guidelines.
- Track the status and resolution of employee and manager questions and issues.
- Support the team with Employee Relations Direct Access matters, as needed.
- Redirect matters to appropriate internal partners when required.
- Manage intake, disposition, assignment, documentation, and closure of matters received through the Company's hotline, including creating corresponding cases in ServiceNow and transferring case notes and closures as provided by ERBPs.
- Assist with information gathering and documentation for legal complaints, charges and other matters, as needed.
- Own and manage Tier 1 employee relations matters involving policy interpretation and other lower-complexity matters.
- Create and maintain cases in the ER case management system for designated matters.
- Utilize Workday, ServiceNow, and other tools to research case participants and accurately document required information.
- Manage the Workday ER Self-Service inbox and created and assign corresponding ServiceNow cases.
- Monitor ER team mailboxes and respond to inquiries as needed.
- Maintain the ER team absence calendar.
- Update content and materials within the ER team's MS Teams channels.
- Create and maintain documentation and process guides related to ERSP responsibilities.
- Serve as the initial point of contact for employees on a variety of employee relations matters, as needed.
- Prepares data-related reports for management, highlighting trends, inconsistencies, and areas for consideration.
- Perform other duties as assigned.
Qualifications:
- High school diploma and 5 years' experience in Human Resources, Employee Relations or related field. The right candidate could also have a different combination, such as any level degree/certification beyond a High School diploma/GED and 3 years' experience; or 7 years' experience in a related field.
- Proficiency in Microsoft Office applications, including Excel, PowerPoint, and Word.
- Strong time-management, organizational, and multitasking skills.
- Basic knowledge of state and federal employment laws and union avoidance principles.
- Ability to communicate effectively across all employee levels (exempt, non-exempt, corporate, and field).
- Ability to work independently with a sense of urgency and prioritization.
- Excellent written and verbal communication skills.
- Demonstrated sound judgement and discretion when handling sensitive information and confidential information.
- Ability to collect, understand, interpret, and share data accurately.
- Strong attention to detail with a high level of accuracy.
- Ability to work successfully 100% remotely in a quiet, private workspace, with periodic travel.
Preferred Qualifications:
- Experience with Workday, ServiceNow, or other web-based case management systems.
- Bilingual (English/Spanish).
USD 24.23 - 36.35 per hour
Compensation:
Hourly pay rate is in the range of $24.23 - $36.35/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Benefits:
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
EOE, including disability/vets
Skills Required
- High school diploma
- 5 years experience in Human Resources, Employee Relations or related field
- Proficiency in Microsoft Office applications
- Basic knowledge of state and federal employment laws
- Ability to communicate effectively across all employee levels
- Excellent written and verbal communication skills
What the Team is Saying
Cox Enterprises Compensation & Benefits Highlights
-
Retirement Support — Retirement contributions include an enhanced 401(k) with an automatic company contribution plus a dollar‑for‑dollar match, administered by Vanguard. Financial coaching resources and a student‑debt platform integrated with the plan further strengthen long‑term savings support.
-
Healthcare Strength — Healthcare coverage offers multiple medical plan options with in‑network preventive care covered at no charge, plus no‑cost virtual mental‑health visits for plan members and access to Calm, Hinge Health, Oshi Health, and a specialty‑medication savings program. Recent enhancements also include supports for menopause and digestive health.
-
Parental & Family Support — Family supports include flexible PTO, paid parental leave, fertility coverage via Progyny, adoption assistance, and Care.com access with backup care. Additional resources like Milk Stork and virtual counseling for kids and teens reinforce whole‑family care.
Cox Enterprises Insights
What We Do
For well over a century, Cox Enterprises has been shaping the future with daring ideas and values-driven thinking. Since our founding in 1898, our relentless spirit of innovation has driven us to disrupt industries and enhance the quality of life in the communities we serve. Through our major divisions — Cox Communications, Cox Automotive and Cox Farms — our people have countless opportunities to grow and make an impact in the communications and automotive industries, as well as in new ventures in agriculture, cleantech, digital media and more. As a privately-held, family-owned business, we know that people are our most valuable asset. We offer a supportive and inclusive environment with flexible career growth, amazing benefits and work-life balance at the forefront. Our mission, our ways of working and our commitment to people are what make our workplace culture remarkably flexible and resilient. Join us to build a better future and make your mark.
Why Work With Us
At our core, Cox is a technology company that values human relationships. We know people feel most empowered when their work has meaning, when they feel respected and have opportunities to grow. “Career satisfaction” is not enough at Cox — we’re here to help you find balance, live well and achieve your career goals even as they change over time.
Gallery
Cox Enterprises Teams
Cox Enterprises Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Every person has different working styles and preferences — and we aim to empower teams to work where they are most comfortable. Some roles require in-person work, but for those that can be performed remotely, we offer flexibility.
