Join PatientPoint to be part of a dynamic team creating change in and around the doctor’s office. As a leading digital health company, we innovate to positively impact patient behaviors. Our purpose-driven approach offers an inspirational career opportunity where you can contribute to improving health outcomes for millions of patients nationwide.
Location: Hybrid - Cincinnati, Ohio or New York, NY
Job Summary
The Director, Precision Implementation & Customer Success, will be responsible for leading the implementation and ongoing management of signed PatientPoint Precision partners. This role serves as the central point of coordination across internal operational teams to ensure proper technical setup, seamless execution, delivery excellence, fulfillment of contractual obligations, and ongoing relationship management. This leader should be extremely familiar with the healthtech space including intake portals, EHR data and other patient experience software.
This leader will play a critical role in translating partnership agreements into execution, ensuring deals are successfully launched, managed, and optimized from both a technical and business perspective to drive long-term value for both PatientPoint and its partners.
This is a highly cross-functional position requiring strong accountability, internal collaboration, external partner management and influence in a matrixed environment.
What You'll Do
- Lead end-to-end implementation of newly signed Precision partnership agreements.
- Serve as key POC with partners to discuss topics ranging from technical setups to business performance and revenue.
- Serve as the primary internal point of contact for partnership execution and account management.
- Coordinate across Operations, Sales, Product, Marketing, Finance, Legal, and other internal teams to ensure contractual commitments are delivered on time and at high quality.
- Translate contractual terms into actionable project plans, timelines, and deliverables. Manage execution of those steps through to successful completion.
- Proactively identify and mitigate implementation risks and operational challenges.
- Monitor performance against contract terms and partnership objectives; escalate issues as needed.
- Drive alignment across cross-functional stakeholders to ensure smooth launches and ongoing execution.
- Support renewal and expansion efforts by maintaining strong partner relationships and demonstrating execution excellence.
- Establish repeatable processes and best practices to scale partnership implementation as the business grows.
What We Need
- 7+ years of experience in partnerships, account management, operations, program management, or related roles.
- Bachelor's degree.
- Experience implementing health care technology products with portals, EHR companies, etc.
- Experience implementing complex contracts or multi-functional initiatives.
- Understanding of fundamental digital advertising principles and technologies.
- Understanding of partner revshare business models and associated processes.
What You'll Need to Succeed
- Demonstrated ability to manage competing priorities and drive projects to completion.
- Experience working in a cross-functional, corporate environment.
- Exceptional project management skills, with experience managing complex, multi-stakeholder initiatives.
- Clear, confident communication skills with both internal stakeholders and external partners.
- High level of personal accountability and ownership for outcomes.
- Strong organizational skills and attention to detail.
- Strong collaboration skills and the ability to work effectively across multiple operational functions.
About PatientPoint:
PatientPoint® is the Point of Change company, transforming the healthcare experience through the strategic delivery of behavior-changing content at critical moments of care. As the nation’s largest and most impactful digital network in 30,000 physician offices, we connect patients, providers and health brands with relevant information that is proven to drive healthier decisions and better outcomes. Learn more at patientpoint.com.
Latest News & Innovations:
- Why is PatientPoint a Best Place to Work! Read More
- Teammate Honored as "Top Woman in Tech". Read More
- Recognized on Vault’s Top Internship List. Read More
What We Offer:
We know you bring your whole self to work every day, and we are committed to supporting our full-time teammates with a comprehensive range of modernized benefits and cultural perks. We offer competitive compensation, flexible time off to recharge, hybrid work options, mental and emotional wellness resources, a 401K plan, and more. While these benefits are available to full-time team members, we strive to create a positive and supportive environment for all teammates.
PatientPoint recognizes that privacy is important to you. Please read the PatientPoint privacy policy, we want you to be familiar with how we may collect, use, and disclose your information. Employer is EOE/M/F/D/V
Skills Required
- 7+ years of experience in partnerships, account management, operations, program management, or related roles
- Bachelor's degree
- Experience implementing health care technology products with portals and EHR integrations
- Experience implementing complex contracts or multi-functional initiatives
- Understanding of digital advertising principles and technologies
- Understanding of partner revshare business models and associated processes
- Exceptional project management skills managing complex, multi-stakeholder initiatives
- Experience working in a cross-functional, corporate environment
- Clear, confident communication skills with internal stakeholders and external partners
What the Team is Saying
PatientPoint Compensation & Benefits Highlights
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Leave & Time Off Breadth — PTO is structured as 25 paid days annually (frontloaded) plus 7 paid sick days and 11 paid holidays, with added schedule perks like summer hours and no Friday meetings after mid‑afternoon.
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Parental & Family Support — Paid parental leave ranges from 4–12 weeks and is complemented by fertility reimbursement up to a $10,000 lifetime maximum, survivor benefits at 2x salary, and pet insurance.
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Retirement Support — A 401(k) is available on the date of hire with a 3% safe‑harbor company contribution regardless of employee deferral, alongside company HSA contributions for HDHP enrollees.
PatientPoint Insights
What We Do
At PatientPoint, we're transforming every doctor-patient interaction with cutting-edge, technology-driven solutions designed to improve health outcomes and quality of life. By delivering impactful, digital, in-office patient education at no cost to physicians across the country, we empower healthcare professionals to connect more meaningfully with their patients. Through partnerships with trusted healthcare brands like Pfizer, P&G, Sanofi, Merck, NatureMade, and Bristol Myers Squibb, we’re making a real difference. Our mission to empower better health guides everything we do, reaching over 750 million patient visits each year and driving healthier, longer lives for patients everywhere. From the top down, we operate within a culture of collaboration and open-minded thinking. We are in it to win it as a team working together, not competing with each other. Your thoughts and ideas are equally valued by leadership and your colleagues. Our employees embody our company values: they’re trustworthy, driven, innovative and welcoming of diversity. You’ll enjoy being part of our group. We’re always learning, and we encourage entrepreneurial thinking. We challenge the status quo and are open to new ideas from every corner of the organization. You can help make a difference in the healthcare industry by discovering groundbreaking solutions that provide value to patients, providers, and sponsors. As a company that is still growing and always evolving, we provide plenty of career and learning potential. Here, you’ll work to advance the industry, develop your career goals and be rewarded for your efforts. It’s all within reach, because playing a key part in our success will enhance yours. PatientPoint is the trusted and fully established leader in patient engagement platforms. Our employees are proud to include our name on their resumes. Joining us has definite advantages: stability, rewards and benefits, professional growth potential, plus the knowledge you are in the right place to do your best work.
Why Work With Us
We are a dynamic team committed to empower better health. As a leading digital health company, we innovate to positively impact patient behaviors. Our purpose-driven approach offers an inspirational career opportunity where you can contribute to improving health outcomes for millions of patients nationwide.
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PatientPoint Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
PatientPoint is a remote-first company with teammates in 30+ states. Our headquarters is in Cincinnati, along with our Innovation Center in NYC offers space for in-person collaboration while we stay connected through a strong virtual culture.
