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Reimagining what's possible for food and agriculture
The Role
Lead global ServiceNow platform strategy, architecture, engineering, delivery, and operations. Own platform stability, scalability, security, integrations, governance, automation, CI/CD, and operational excellence. Drive large-scale global implementations, partner management, incident response, and talent development while influencing executive stakeholders and ensuring engineering standards and delivery quality.
Summary Generated by Built In
Job Purpose and Impact
Leads the global CargillNow (ServiceNow) platform strategy, architecture, engineering, delivery, operations, and continuous improvement. Serves as the senior technical leader and platform owner responsible for platform stability, scalability, security, integrations, governance, engineering standards, and delivery outcomes across global business functions. Partners with executive stakeholders, product teams, architects, engineers, and strategic implementation partners to deliver large-scale enterprise transformations and operational excellence.
Key Accountabilities
Qualifications
Leads the global CargillNow (ServiceNow) platform strategy, architecture, engineering, delivery, operations, and continuous improvement. Serves as the senior technical leader and platform owner responsible for platform stability, scalability, security, integrations, governance, engineering standards, and delivery outcomes across global business functions. Partners with executive stakeholders, product teams, architects, engineers, and strategic implementation partners to deliver large-scale enterprise transformations and operational excellence.
Key Accountabilities
- PLATFORM STRATEGY & ARCHITECTURE: Define and maintain the long-term technical roadmap, architecture standards, platform governance model, and engineering practices for the ServiceNow platform.
- LARGE-SCALE GLOBAL IMPLEMENTATIONS: Lead enterprise-wide platform transformations and deployments across multiple regions, business functions, and business units while ensuring standardization and adoption of platform best practices.
- TECHNICAL LEADERSHIP: Provide technical direction and oversight for platform engineering teams, solution architects, developers, administrators, and implementation partners.
- PARTNER MANAGEMENT: Lead technical engagement with ServiceNow and strategic systems integrators and consulting partners. Review designs, challenge assumptions, enforce engineering standards, and ensure delivery quality.
- AUTOMATION & PLATFORM ENGINEERING: Drive adoption of automation, CI/CD pipelines, platform engineering principles, DevOps practices, and modern software engineering methodologies.
- ENTERPRISE INTEGRATION: Oversee design and governance of enterprise integrations, APIs, workflow automation, event-driven architectures, and platform extensibility patterns.
- OPERATIONAL EXCELLENCE: Own platform performance, availability, resiliency, monitoring, observability, upgrade strategy, technical debt reduction, and operational maturity.
- INCIDENT & PROBLEM MANAGEMENT: Provide executive leadership for major incidents, systemic issue resolution, root cause analysis, and service restoration activities.
- TALENT DEVELOPMENT: Build, mentor, and develop high-performing global engineering teams while establishing technical career paths, succession plans, and engineering communities of practice.
- EXECUTIVE COLLABORATION: Influence directors, senior directors, vice presidents, and executive leadership on platform strategy, investments, risks, and technology decisions.
Qualifications
- 12+ years of technology engineering experience.
- 8+ years of platform engineering or enterprise application platform experience.
- Experience serving as a director-level technical leader, principal engineer, chief engineer, lead architect, or platform owner.
- Demonstrated leadership of large global implementations for a Fortune 500 company, global systems integrator, or major technology provider.
- Experience leading complex ServiceNow implementations across multiple modules and business functions.
- Experience managing technical delivery performed by strategic consulting partners and implementation vendors.
- Experience establishing global engineering operating models, governance processes, and platform support structures.
- Strong executive communication and stakeholder management capabilities.
Skills Required
- 12+ years of technology engineering experience
- 8+ years of platform engineering or enterprise application platform experience
- Experience serving as a director-level technical leader, principal engineer, chief engineer, lead architect, or platform owner
- Demonstrated leadership of large global implementations for a Fortune 500 company, global systems integrator, or major technology provider
- Experience leading complex ServiceNow implementations across multiple modules and business functions
- Experience managing technical delivery performed by strategic consulting partners and implementation vendors
- Experience establishing global engineering operating models, governance processes, and platform support structures
- Strong executive communication and stakeholder management capabilities
What the Team is Saying
Gaby
Data Engineering Lead
Landon
North America Service Assurance Manager
Navita
Software Engineering Senior Supervisor
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William Orgertrice
Data Engineer
Kayode D.
Principal Data Engineer
Patricia
Supply Chain Learning & Development and Digital Support Lead
Heather W.
Software Engineer
Kristen K.
Factory of the Future Digital Product Manager
Shrey B.
Senior Software Engineer
Madhuri P.
Senior Data Scientist
William Orgertrice
Data Engineer — Data Function, Platforms and Product Engineering
Navita S.
Software Engineering Senior Supervisor
Heather W.
Software Engineer
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Cargill Compensation & Benefits Highlights
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Retirement Support — Two-layer retirement program combines a 401(k) match (100% on the first 3%, 50% on the next 2%) with an employer-funded Employee Retirement Account of roughly 2.5–7% based on age and service. Match is delivered quarterly in company stock and the ERA adds long-term value through additional employer contributions.
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Leave & Time Off Breadth — PTO starts at 15 days and scales to 30 days with tenure, governed by a clear June 1–May 31 cycle. This structured ladder provides predictable time away as service grows.
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Parental & Family Support — Paid family leave offers up to 6 weeks to bond with a new child and 4 weeks to care for a family member or qualifying military needs. Additional supports such as Bright Horizons childcare solutions and Milk Stork reinforce family care.
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The Company
What We Do
We are a family company providing food, ingredients, agricultural solutions and industrial products to nourish the world in a safe, responsible and sustainable way. We connect farmers with markets so they can prosper. We connect customers with ingredients so they can make meals people love. And we connect families with daily essentials— from eggs to edible oils, salt to skincare, feed to flooring. By providing customers with products that are vital for living, we help businesses grow, communities prosper and consumers live well in their daily lives.
Why Work With Us
The decision to join Cargill can open the door to a world of possibility. As part of our Digital, Technology & Data team, you’ll get to be part of a large and diverse group full of unique perspectives united by a common, higher purpose while building a rewarding career full of opportunity, growth and the satisfaction of knowing your work matters.
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Cargill Teams
Cargill Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Typical time on-site:
Not Specified
