Director, Operations Management - CAI DealShield

Posted An Hour Ago
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Atlanta, GA, USA
Hybrid
149K-248K Annually
Expert/Leader
Artificial Intelligence • Automotive • Greentech • Information Technology • Machine Learning • Software • Cybersecurity
Building a better future for this generation and the next.
The Role
Leads the DealShield portfolio’s multi-year growth strategy, including market sizing, business cases, product commercialization, implementation, and post-launch P&L accountability. Supports auction network expansion through location economics, partner profitability analysis, and onboarding readiness. Uses business intelligence and continuous improvement methods to scale operations, while identifying cross-organizational issues and recommending action. Manages, coaches, and develops a team of five.
Summary Generated by Built In
***Candidates must reside in the Atlanta, GA market with expectations to go into the office as needed for team collaboration.
Job Summary:
Leads growth strategy for the DealShield portfolio, from market sizing and business case through commercialization and implementation, with P&L accountability for new products. Partners with commercial and field teams to support independent auction network expansion. Applies business intelligence and continuous improvement methods to scale. Leads and develops a team of 5.
Primary Duties/Key Responsibilities:
  • Owns multi-year growth strategy for the DealShield portfolio: market sizing, prioritization, and business case development.
  • Leads development, commercialization, and implementation of new DealShield products including Return Advantage and Seller Guarantee. Accountable for post-launch P&L.
  • Supports independent auction network growth through analysis, location economics, and onboarding readiness. Monitors partner profitability and addresses performance issues.
  • Leverages business intelligence to assess trends, surface cross-organizational issues, and recommend action. Applies Streamline360 methods to scale efficiently.
  • Leads, coaches, and develops a team of 5. Builds bench strength by delegating strategic scope, not execution.

Required Experience & Specialized Knowledge and Skills:
  • BS/BA degree in a related discipline with 10 years of experience in a related field and at least 5 years in a management or lead role; or MS/MA degree in a related discipline with 8 years of experience in a related field; or Ph.D. in a related discipline with 5 years of experience in a related field.
  • Agility, flexibility, and a "how can we" positive attitude.
  • Strong analytical thinking and decision-making.
  • Demonstrated ability to think ahead and drive proactive action.
  • Demonstrated ability to develop and defend strategy independently, translating ambiguous market opportunity into a funded, sequenced plan.
  • Customer Focus: alignment of activities and resources around a clear understanding of customer desires and how to help customers achieve their goals.
  • Results Orientation: commitment to continuous improvement of business practices and to assuring completed work adheres to the highest standards of excellence.
  • Communications organization and delivery: ability to communicate across a variety of mediums and levels of the organization.
  • Other duties as needed or required.
  • Requires physical ability and mental acuity to execute the duties of the position within required timeframes to meet business requirements.
  • Travel: up to 25%

USD 148,500.00 - 247,500.00 per year
Compensation:
Compensation includes a base salary in the range of $148,500.00 - $247,500.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.
Benefits:
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
EOE, including disability/vets

Skills Required

  • BS or BA degree in a related discipline and 10 years of related experience, including at least 5 years in a management or lead role
  • MS or MA degree in a related discipline and 8 years of related experience
  • PhD in a related discipline and 5 years of related experience
  • Strong analytical thinking and decision-making skills
  • Ability to develop and defend strategy independently and translate ambiguous market opportunities into funded, sequenced plans
  • Ability to communicate across varied mediums and organizational levels
  • Customer-focused approach
  • Results orientation and commitment to continuous improvement
  • Ability to lead, coach, and develop a team
  • Must reside in the Atlanta, Georgia market and be able to go into the office as needed
  • Physical ability and mental acuity to perform job duties within required timeframes
  • Authorized to work in the United States without current or future sponsorship

What the Team is Saying

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Jenny Arias

Cox Enterprises Compensation & Benefits Highlights

  • Healthcare Strength Medical coverage is presented as robust, with multiple plan options, in‑network preventive care covered in full, and added programs for telehealth, mental health, and chronic conditions. Materials also highlight ongoing enhancements and vendor partnerships that broaden access and support.
  • Parental & Family Support Family-building benefits are emphasized, including paid parental leave, fertility support via specialized partners, adoption assistance, lactation resources, and childcare discounts. Feedback suggests these offerings help employees navigate key life stages with practical support.
  • Retirement Support Retirement programs feature a company‑matched 401(k) alongside financial coaching tools and student‑debt assistance. Feedback suggests the retirement match and savings resources are viewed as meaningful components of total compensation.

Cox Enterprises Insights

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The Company
HQ: Atlanta, Georgia
30,000 Employees
Year Founded: 1898

What We Do

Cox Enterprises is a family-owned enterprise spanning 125+ years of innovation. Through our diverse network of businesses, our people are shaping the future with bold thinking, cutting-edge technology and an unwavering commitment to doing what’s right. Across a range of industries — including automotive, agriculture, cleantech, journalism and more — we’re building a better future for this generation and the next. Make your mark at Cox!

Why Work With Us

Founded in 1898, Cox Enterprises is a community of kind, grounded individuals who work together to drive positive change across vital industries. At Cox, employees experience meaningful work, great benefits, work-life balance and a supportive team environment, plus ample opportunities for career growth across our family of businesses.

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