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Here at First Entertainment, we build lifelong financial relationships with the people in entertainment.
The Role
First Entertainment Credit Union is looking for a seasoned Director, Fraud & Investigations to serve as a strategic leader for our First Line of Defense (1LOD) for enterprise fraud risk. This role is responsible for the end-to-end execution of fraud prevention, detection, and remediation, ensuring alignment with Enterprise Risk Management (ERM) and regulatory standards. As the primary owner of fraud controls, you will elevate the maturity of our Governance, Risk, & Compliance (GRC) and Enterprise Risk Management (ERM) frameworks.
The Director partners closely with second-line risk and compliance functions while retaining clear first-line ownership of operational outcomes, control effectiveness, and the mitigation of emerging threats. You will also build and maintain robust and scalable, technology-forward frameworks that utilize advanced analytics and automation to stay ahead of sophisticated fraud actors.
This is a full-time, hybrid opportunity based in Hollywood, CA and reports to the EVP & Chief Operating Officer. The targeted pay for California is between $155k to $180k.
Responsibilities
Strategy & Risk Governance (1LOD Ownership)
· Develop and implement scalable financial crime prevention strategy and framework, ensuring alignment with company SOPs, regulatory requirements and industry best practices.
· Align fraud activities with the company’s risk taxonomy, appetite, and KRIs. Participate in RCSAs and scenario analyses to ensure control ownership.
· Ensure compliance to AML/CTF, KYC, and Sanctions regulations. Lead internal/external audit efforts and manage remediation for identified gaps.
· Drive the adoption of fraud detection tools and analytics; manage 3rd party vendor relationships for investigations and transaction monitoring.
· Partner with ERM to define and maintain the CU’s financial crime risk appetite, policies, and standards in line with regulatory obligations.
Fraud Operations & Incident Management
· Lead fraud monitoring, alert reviews, and investigations across customer, employee, and vendor channels.
· Coordinate with Legal, Compliance, People & Culture, IT, and law enforcement. Ensure all events are escalated according to regulatory and ERM expectations.
· Serve as the primary control owner for fraud incidents, conducting root-cause analysis and implementing corrective action plans.
· Balance fraud loss mitigation with operational efficiency and customer/member experience.
· Serve as the main contact for internal audits and external regulatory examinations with audit-ready documentation, proactively addressing findings, and institutionalizing corrective actions.
Leadership, Reporting & Culture
· Build and mentor a high-performing fraud & investigations team, fostering a culture of accountability and compliance.
· Prepare comprehensive analysis, Board reports, first-line fraud metrics and trend analyses provide clear, business-focused insights.
· Act as a liaison between internal stakeholders and external partners (law enforcements and financial intelligence units), optimizing our suite of tools and technologies to protect the Credit Union’s assets and reputation.
· Embed a risk-aware, accountable culture within operations and the broader organization by implementing robust fraud prevention and escalation trainings and guidance.
Requirements
· Bachelor’s degree in Finance, Business, Criminal Justice, or related field required. Advanced degree (MBA/JD) preferred.
· 10+years of related experience in a full-service financial institution with 5 years of experience in a leadership role required.
· At least 7+ years of experience in financial crime, fraud prevention or compliance within the financial services industry is required.
· CFE (Certified Fraud Examiner), or similar credentials strongly preferred.
· Working knowledge in fraud detection systems, transaction monitoring tools, and case management platforms.
· Strong knowledge of risk assessment methodologies and financial crime typologies.
· Strong knowledge of BSA/AML, OFAC, and USA PATRIOT Act, Reg E and Reg Z required.
· Thorough knowledge of regulations applicable to essential responsibilities.
· Stellar verbal and written communication skills to convey information effectively.
· Advanced proficiency with Microsoft Office applications, such as Excel, Access, Word, Power Point, and Outlook.
What the Team is Saying
Lala Yerem
Associate Manager, Operations
Scott Laurence
Director, Business Intelligence
Ashley Castillo
Sr. Manager, Digital Experience
Jennifer Funk
Digital Marketing Manager
Jemba Senkandwa
Process Improvement Manager
Lani Hyman
Systems Administrator I
Marlon Cassiano
Sr. Facilities Administrator
Shayan
Social Marketing Specialist
Catherine Pocasangre
Member Experience Center Manager
Kyle
People Data Analyst & Project Admin
First Entertainment Credit Union Compensation & Benefits Highlights
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Leave & Time Off Breadth — PTO starts at a minimum of four weeks for full‑time new hires and is complemented by paid sick days, holidays, and volunteer time off.
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Healthcare Strength — Medical, dental, and vision coverage are complemented by FSAs, life/AD&D, and an Employee Assistance Program with mental‑health resources and wellness supports.
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Retirement Support — A 401(k) with employer match and potential annual profit‑sharing strengthens long‑term savings.
First Entertainment Credit Union Insights
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The Company
What We Do
Named one of the top 10 Credit Union in California by Forbes, First Entertainment Credit Union has been the financial ally since 1967 for the creators of entertainment and those who support them. With more than 2.1 billion in assets and over 90,000 members, we are constantly looking for talents to help us build a high trust, high performance and workplace of choice culture while growing our business. As a teammate, you will enjoy an inclusive workplace culture and an employer-of-choice environment. At First Entertainment Credit Union we believe Your Story Matters and that includes our members, employees, community, and those interested in joining our growing team.
Why Work With Us
At First Entertainment, we believe our teammates are capable of great things. We celebrate their commitment to excellence and aim to foster that dedication through both professional and personal growth. We don't believe in merely employing workers but in empowering future leaders. We help our teammates bring their own career stories to life.
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About our Teams
First Entertainment Credit Union Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Typical time on-site:
2 days a week
Los Angeles, CA
