Spectrum Jobs

Director, eCommerce Merchandising

Spectrum

Director, eCommerce Merchandising

Posted 2 Hours Ago

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Charlotte, NC, USA

Hybrid

Expert/Leader

Information Technology • Internet of Things • Mobile • On-Demand • Software

The growth of our industry and evolving technology powers our employees’ careers as they move up or around the company.

The Role

Lead digital merchandising and offer strategy for cable and mobile ecommerce channels. Coordinate catalog updates, promotions and launches; partner cross-functionally to optimize conversion, pricing and customer experience; measure performance with KPIs and analytics; and manage priorities in a matrixed environment.

Summary Generated by Built In

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Are you driven by the challenge of elevating digital sales and merchandising strategies across multiple platforms? As a Director, Digital Sales Merchandising at Spectrum, you'll lead the vision for our cable and mobile ecommerce sales channels, ensuring every product and promotion online aligns with business goals and customer needs. As a critical partner across teams, you'll drive seamless execution and measurable success for our digital sales offers, directly impacting how customers experience our services.
How You'll Make an Impact

Lead and shape the digital merchandising and offer strategy for Spectrum's cable and mobile digital sales channels
Coordinate and prioritize digital offer rollouts, promotions and catalog updates to maintain a compelling and accurate online presence
Partner with marketing analytics, product, billing, technology and operations teams to deliver on business objectives and campaign launches
Oversee catalog readiness and synchronize launches for new products, pricing changes and promotional efforts
Measure and analyze offer and merchandising performance using KPIs, dashboards and analytics to drive data-based decisions
Identify and implement opportunities to optimize conversion, revenue and customer experience across ecommerce platforms
Serve as a key liaison, translating business strategy into actionable catalog execution for internal teams and stakeholders
Manage priorities and resolve competing demands in a fast-paced, matrixed environment to ensure high-quality digital customer experiences

Working Conditions

Office environment with occasional travel as needed
Eligible for Spectrum's hybrid work policy, with the option to work from home up to one day per week

What You'll Bring to Spectrum
Required Qualifications
Education

Bachelor's degree in business, marketing, technology, information systems or equivalent

Experience

8+ years of digital sales, digital merchandising, ecommerce or catalog management experience
3+ years of leadership experience in digital commerce, merchandising or offer management roles
5+ years of experience leading offer strategy or rollout execution for customer-facing digital channels
5+ years of experience working cross-functionally with product, marketing, billing, technology and operations
5+ years of experience prioritizing and coordinating catalog updates, launches or pricing changes
3+ years of experience using analytics to inform business decisions and optimization
9+ years of progressive experience in digital sales, merchandising, ecommerce, product
operations or catalog management
Experience leading offer strategy, rollout planning, or merchandising execution for customer-facing digital sales channels

Skills

Strong understanding of telecom or cable product catalogs and offer configuration
Experience with enterprise catalog platforms such as Salesforce, Oracle or Amdocs
Expertise in promotional strategy, offer testing, pricing optimization and conversion improvement
Knowledge of catalog structures, pricing dependencies and fulfillment considerations
Proficiency in reporting, KPI analysis and performance measurement
Ability to translate business requirements into execution priorities
Familiarity with product lifecycle processes and cross-functional implementation planning
Familiarity with agile or hybrid delivery environments

Preferred Qualifications
Education

MBA or advanced degree

Experience

5+ years of telecom, cable, broadband, wireless or mobile industry experience
3+ years of digital merchandising for both cable and mobile experiences
3+ years of analytics-driven offer optimization and customer behavior analysis

Skills

Strong expertise in offer rollouts within a cable company
Experience with promotional strategy, offer testing, pricing optimization and digital conversion improvement
Experience in digital product merchandising for subscription-based or service-based businesses
Familiarity with billing dependencies, product configuration rules and order flow impacts in telecom environments
Experience using analytics to assess offer efficiency, customer behavior and business performance

#LI-VB1
MST715 2026-73599 2026
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S.
Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.
#BI-Hybrid

Skills Required

Bachelor's degree in business, marketing, technology, information systems or equivalent
8+ years digital sales, digital merchandising, ecommerce or catalog management experience
3+ years of leadership experience in digital commerce, merchandising or offer management roles
5+ years leading offer strategy or rollout execution for customer-facing digital channels
5+ years working cross-functionally with product, marketing, billing, technology and operations
5+ years prioritizing and coordinating catalog updates, launches or pricing changes
3+ years using analytics to inform business decisions and optimization
Strong understanding of telecom or cable product catalogs and offer configuration
Experience with enterprise catalog platforms such as Salesforce, Oracle or Amdocs
Expertise in promotional strategy, offer testing, pricing optimization and conversion improvement
Knowledge of catalog structures, pricing dependencies and fulfillment considerations
Proficiency in reporting, KPI analysis and performance measurement
Ability to translate business requirements into execution priorities
Familiarity with product lifecycle processes and cross-functional implementation planning
Familiarity with agile or hybrid delivery environments
MBA or advanced degree
5+ years of telecom, cable, broadband, wireless or mobile industry experience
3+ years of digital merchandising for both cable and mobile experiences
Experience in digital product merchandising for subscription-based or service-based businesses

What the Team is Saying

Spectrum Compensation & Benefits Highlights

Retirement Support — 401(k) match is dollar-for-dollar up to 6% of pay, plus an additional 3% company contribution for most employees, creating up to 9% in annual employer retirement funding. This structure provides meaningful, predictable long-term savings support.
Affordable Benefits — Medical, dental, and vision options are positioned as affordable, with the company absorbing annual cost increases for the past 12 years to keep employee premiums lower. 24/7 EAP counseling expands access to no-cost mental health support.
Parental & Family Support — Six weeks paid parental leave (14 weeks for birth mothers), fertility benefits, and up to $15,000 for adoption and surrogacy indicate strong family-building support. These benefits complement standard PTO and paid holidays that increase with tenure.

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The Company

HQ: Stamford, CT

100,000 Employees

Year Founded: 1993

What We Do

Our Product and Technology team creates, develops, and operates the nation’s fastest mobile service, most reliable internet service, most viewed live TV app, and the most advanced WiFi, serving nearly 100 million users and 500 million devices. We are transforming the next era of connectivity and entertainment experiences together. The experience within Spectrum’s Product and Technology team is unmatched and there are opportunities to grow your career as a designer, architect, engineer, developer, operator, or data scientist. We are creative, disciplined, hard-working, complex-problem solvers that believe in collaborating to deliver the highest quality customer experience.

Why Work With Us

At Spectrum, we continually refine technology, process, and structure. We are committed to delivering a superior network infrastructure, the most competitive products, and highly rated customer experiences. Our talented team of experts deploys technology solutions and builds systems and tools for our employees to provide exceptional operations.