Employee Applicant Privacy Notice
Who we are:
Shape a brighter financial future with us.
Together with our members, we’re changing the way people think about and interact with personal finance.
We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.
We are seeking a Director of Digital Employee Experience to lead the strategy and execution of a modern, intuitive, and measurable digital workplace experience for our employees. This leader will own the strategy and technology experience for how employees access the tools, information, services, and support they need to do their best work.
The ideal candidate is a systems thinker and cross-functional operator who can connect business needs, employee insights, technology capabilities, service design, and change management. This role will partner closely with IT, People/HR, Security, Workplace, Communications, and business leaders to simplify employee journeys, increase technology adoption, and reduce friction across the digital workplace.
What you’ll do- Develop and own the employee digital experience vision, strategy, roadmap, and operating model.
- Drive SoFi’s “Make Work Easier” strategy by identifying and reducing friction across the digital employee experience, making it simpler for employees to find information, access support, and get work done.
- Map and improve priority employee journeys, including onboarding, internal mobility, hardware/software access, IT and HR support, knowledge discovery, collaboration, and hybrid work experiences.
- Partner with service owners across IT, HR, Facilities, Security, and business teams to create consistent, user-centered internal service experiences.
- Lead improvements to employee-facing channels such as service portals, knowledge bases, ticketing workflows, chatbots, virtual agents, intranet experiences, collaboration platforms, and workflow automation.
- Establish experience standards for usability, accessibility, content quality, information architecture, service design, and change readiness.
- Build a measurement framework using employee feedback, usage analytics, service management data, endpoint/application telemetry, adoption metrics, and productivity indicators.
- Identify recurring pain points and translate insights into prioritized initiatives with clear business cases and measurable outcomes.
- Partner with Enterprise Applications, Infrastructure, Security, Procurement, and vendor teams to evaluate, implement, integrate, and optimize employee-facing technology platforms.
- Lead adoption and change management for major tool launches, migrations, process changes, and AI-enabled employee workflows.
- Quantitatively add ways to measure the employee experience
- Create executive-level reporting on roadmap progress, risks, adoption, employee sentiment, operational impact, and ROI.
- Manage and develop a high-performing team of digital workplace, employee experience, program management, analytics, knowledge management, or change/adoption professionals.
- Own the end-to-end employee experience for how employees find information, get help, access corporate services, and complete common tasks across IT, People, Finance, Security, Workplace and other enterprise functions - creating a seamless experience regardless of the systems or teams operating behind the scenes.
- Define and continually evolve SoFi's strategy for AI-enabled employee experiences, including conversational support, enterprise search, knowledge discovery, personalization, workflow automation and emerging agentic capabilities.
- 10+ years of experience in digital workplace, employee experience, IT service management, enterprise applications, HR technology, workplace technology, product management, or a related field.
- 5+ years of people leadership, program leadership, or matrixed cross-functional leadership experience.
- Proven ability to lead employee-facing digital transformation initiatives from strategy through execution and measurement.
- Strong understanding of ITSM, employee service delivery, knowledge management, workflow automation, collaboration platforms, intranet/portal experiences, and enterprise SaaS ecosystems.
- Experience using employee feedback, service data, analytics, and product metrics to prioritize work and measure impact.
- Strong stakeholder management skills with the ability to influence senior leaders across IT, People/HR, Security, Communications, Workplace, and business teams.
- Excellent written, verbal, and executive communication skills.
- Strong change management and adoption experience, including the ability to drive behavior change across diverse employee populations.
- Familiarity with accessibility, privacy, security, and compliance considerations for employee-facing systems.
- Bachelor’s degree or equivalent practical experience; advanced degree or relevant certifications are a plus.
- Experience with platforms such as ServiceNow, Workday, Google Workspace, Slack, Okta, Jira, Confluence, intranet/EX platforms, endpoint experience tools, DEX monitoring platforms, or AI-enabled service desk tools.
- Experience implementing self-service, virtual agent, employee service center, enterprise search, or knowledge management programs.
- Background in service design, UX research, product operations, human-centered design, or journey mapping.
- Experience in a regulated, high-growth, financial services, technology, or distributed workforce environment.
Skills Required
- 10+ years of experience in digital workplace, employee experience, IT service management, enterprise applications, HR technology, workplace technology, product management, or a related field
- 5+ years of people leadership, program leadership, or matrixed cross-functional leadership experience
- Experience leading employee-facing digital transformation initiatives from strategy through execution and measurement
- Strong understanding of ITSM, employee service delivery, knowledge management, workflow automation, collaboration platforms, intranet or portal experiences, and enterprise SaaS ecosystems
- Experience using employee feedback, service data, analytics, and product metrics to prioritize work and measure impact
- Strong stakeholder management skills and ability to influence senior leaders across IT, HR, Security, Communications, Workplace, and business teams
- Excellent written, verbal, and executive communication skills
- Strong change management and adoption experience, including driving behavior change across diverse employee populations
- Familiarity with accessibility, privacy, security, and compliance considerations for employee-facing systems
- Bachelor’s degree or equivalent practical experience
- Advanced degree or relevant certifications
- Experience with ServiceNow, Workday, Google Workspace, Slack, Okta, Jira, Confluence, intranet or employee experience platforms, endpoint experience tools, DEX monitoring platforms, or AI-enabled service desk tools
- Experience implementing self-service, virtual agent, employee service center, enterprise search, or knowledge management programs
- Background in service design, UX research, product operations, human-centered design, or journey mapping
- Experience in a regulated, high-growth, financial services, technology, or distributed workforce environment
What the Team is Saying
SoFi Compensation & Benefits Highlights
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Healthcare Strength — Core coverage is described as comprehensive—medical, dental, and vision—along with company‑paid life and disability insurance, HSA/FSA options, and access to mental‑health support including therapy sessions and EAP resources. Materials also note heavily subsidized U.S. medical premiums and no‑cost digital mental‑health care.
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Parental & Family Support — Public benefits list up to 12 weeks of fully paid parental leave, plus fertility/adoption/surrogacy support, paid caregiver leave, and subsidized backup child/elder care. Pet insurance and related family‑oriented resources are also highlighted.
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Affordable Benefits — Benefits pages describe significantly subsidized medical coverage, 100% employer‑paid premiums for certain dental/vision plans, and employer HSA contributions on HDHP options. These features point to lower out‑of‑pocket costs for several core benefits.
SoFi Insights
What We Do
SoFi wasn’t built to be a bank. Or a technology company. We were built for one mission: help people achieve financial independence so they can realize their ambitions. Redefining an entire industry isn’t easy work—and it’s not for the faint of heart. It takes a certain kind of team. People with diverse perspectives and expertise, united by a common sense of purpose. People willing to challenge assumptions but always do the right thing. People proving that innovation and responsibility don’t have to compete, but can come together to create something truly unconventional in the world. For the last eight years, we’ve been charting this new path forward. We call it The SoFi Way. At SoFi, we don’t just talk about culture: we live it. The SoFi Way is how we show up every day, how we make decisions, and how we build for our members, clients, and each other.
Why Work With Us
Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next-generation Fintech company using innovative, mobile-first technology to help our members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront.
Gallery
SoFi Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
For the majority of our workforce who work on a hybrid schedule, the in-office requirement is a handful of days per month!
