Jobs at SoFi

Leads and coaches licensed personal lines insurance agents, drives sales and service metrics, oversees insurance sales from intake through fulfillment, identifies cross-sell opportunities, and develops processes for SoFi Protect. Manages performance, hiring, team development, and carrier relationships while advising members on Home, Auto, and Life Insurance coverage.

Manage strategic sourcing and procurement projects across financial services categories, including RFPs, renewals, supplier negotiations, benchmarking, spend analysis, and cost-saving initiatives. Partner with Legal, Finance, Risk, Compliance, Information Security, and business stakeholders to evaluate suppliers, negotiate commercial terms, manage contracts, monitor supplier performance, and ensure procurement governance. Prepare financial analyses, business cases, savings forecasts, and executive recommendations while managing multiple cross-functional projects.

Supports SoFi’s Litigation and Arbitration group by managing service-of-process intake, subpoenas, threatened and filed matters, legal correspondence, litigation tracking, invoices, vendors, and legal support workflows. Maintains accurate case records, coordinates with attorneys and outside counsel, supports complex legal requests, and ensures timely responses while handling confidential information and multiple deadlines.

Supports execution of lending collections strategies and treatments by coordinating cross-functional implementation, translating business needs into requirements, tracking releases and risks, validating post-implementation outcomes, and resolving process or system gaps. The role partners with Risk Infrastructure, Engineering, Legal, Compliance, Finance, and Operations to ensure collections activities align with policies, regulations, and state legal requirements.

Processes regular and off-cycle U.S. payroll, calculates wages and deductions, reconciles payroll reports, validates timekeeping data, resolves employee inquiries, supports audits, maintains compliance with payroll regulations and SOX controls, documents procedures, and recommends process improvements.

Supports the Litigation and Arbitration group through end-to-end matter management, document collection and review, legal holds, invoice and vendor tracking, litigation tracking, and legal workflow management. The paralegal assists in-house counsel with complex legal requests, coordinates with attorneys and outside counsel, supports subpoena and e-filing processes, and manages multiple deadlines while maintaining confidentiality and accuracy.

The Sanctions Advisor provides second-line compliance oversight across the enterprise, advising on global sanctions risks including OFAC, UN, EU, UK, and cryptocurrency-related matters. Responsibilities include investigations, risk analysis, screening control tuning, policy development, regulatory monitoring, product assessments, governance reporting, and support for audits and examinations. The role partners with AML leadership, Compliance, Risk, product managers, engineers, and business units to maintain effective sanctions controls and provide guidance on complex transactions and emerging regulatory requirements.

Leads SoFi’s Banking affiliate marketing portfolio across Checking & Savings, Smart Card, Invest, and Crypto. Owns affiliate strategy, partnerships, forecasting, budgeting, reporting, compliance, optimization, and growth. Translates performance data into recommendations, improves the acquisition funnel, manages strategic partner relationships, aligns cross-functional stakeholders, represents affiliate marketing with executives, strengthens operating processes, and mentors team members.

Lead enterprise security engineering across DLP, zero-trust networks, endpoint protection, SaaS posture management, email security, and network defense. Design secure architectures, baseline configurations, automation, threat signaling, and risk mitigation strategies. Administer security tools, conduct incident response and threat detection, analyze logs, and support digital forensics. Partner with IT, infrastructure, risk, compliance, and engineering teams while mentoring staff and establishing cybersecurity best practices.

The Staff Credit Policy Analyst leads the development and governance of credit policies for home loans, ensuring compliance and operational efficiency while collaborating with leadership and cross-functional teams.

Processes and settles crypto asset trades and member transfers, manages custody activities, performs reconciliations across platforms and liquidity providers, investigates discrepancies, maintains settlement records, supports liquidity, prepares management reports, and ensures compliance. The role also contributes to process improvements and partners with Operations leadership and Product on reconciliation controls for new launches.

Owns crypto treasury and liquidity strategy, including withdrawal funding forecasts, reserve sufficiency, wallet allocation, stress testing, governance, and executive reporting. Partners with finance, risk, operations, product, and engineering teams to build scalable controls and support future crypto lending, staking, and yield strategies while prioritizing liquidity, security, regulatory compliance, and capital preservation.

Own the product charter, vision, roadmap, and operational outcomes for Borrow and Home Lending technology. Lead a team administering and improving a complex application ecosystem spanning origination, underwriting, closing, servicing, integrations, and regulatory systems. Partner with engineering, operations, risk, compliance, security, and vendors to prioritize work, improve reliability, automate manual processes, manage controls, and deliver scalable business value.

Manage and improve outbound and inbound dialer operations for personal loans, credit cards, and loan origination outreach. Monitor campaigns, agent productivity, dialer performance, and operational KPIs. Analyze data and build dashboards to recommend efficiency improvements. Ensure compliance with FDCPA, Reg F, TCPA, and state laws, maintain business controls, support remediation, and collaborate with IT, Telephony, Risk, auditors, and business stakeholders.

Lead the architecture, development, and production deployment of advanced AI systems for risk management and compliance. Design agentic frameworks, LangGraph workflows, distributed memory infrastructure, model-serving platforms, PEFT optimization, and AI observability solutions. Mentor engineers, establish technical strategy, collaborate across teams, and evaluate emerging GenAI, LLM, and NLP technologies. The role also requires integrating AI APIs and microservices with banking applications while ensuring scalability, reliability, compliance, and operational excellence.

Build and scale enterprise design systems, reusable Figma components, templates, and visual libraries using AI-powered workflows. Generate, iterate, and animate assets with Figma AI tools, optimize production workflows, and support Art Directors and Interactive Designers with rapid prototyping. Ensure brand consistency, accessibility, responsive behavior, technical precision, and quality across marketing deliverables while maintaining organized, scalable systems.

Leads affiliate marketing strategy and partnerships across lending and banking products. Oversees affiliate performance, business development, partner negotiations, forecasting, testing, funnel optimization, technology capabilities, regulatory compliance, and a team of senior professionals. Collaborates with product marketing, business units, finance, risk, data science, engineering, and corporate development to drive channel growth and strategic opportunities.

Lead SoFi’s enterprise sanctions compliance program across business lines and jurisdictions. Advise compliance, product, engineering, and business leaders on global sanctions risks; develop policies, controls, risk appetites, and governance; support risk assessments, regulatory exams, audits, and third-party reviews; monitor regulatory developments; and guide high-risk transactions, market expansions, mergers, and product updates.

Leads SoFi Bank’s specialized credit operations across residential and commercial lending. Builds the operating model, manages complex jumbo, portfolio, HNW/UHNW, condo/co-op, and small-balance CRE underwriting workflows, establishes KPIs and governance, partners with Credit Policy, Risk, Sales, Operations, Legal, and Compliance, monitors portfolio risk, and develops a specialized credit team. Requires extensive underwriting leadership, credit administration, portfolio management, regulatory knowledge, and experience modernizing credit processes.

Develop and execute data-driven lifecycle marketing strategies for Smart Card account openings, funding, activation, spending, rewards redemption, upsell, and retention. Lead personalized email, push, in-app, and SMS campaigns; manage experimentation, automation, segmentation, and optimization; coordinate with product, creative, data science, and business teams; and report campaign performance to stakeholders and executives.