About Sprinter Health
At Sprinter Health, our mission is reimagining how people access care by bringing it directly to their homes. Nearly 30% of patients in the U.S. skip preventive or chronic care simply because they can't get to a doctor's office. For many, the ER becomes their first touchpoint with the healthcare system—driving over $300B in avoidable costs every year.
By using the same technologies that power leading marketplace and last-mile platforms, we deliver care where people are, especially those who need it most. So far, we've supported more than 2 million patients across 22 states, completed 130,000+ in-home visits, and maintained a 92 NPS. Our team of clinicians, technologists, and operators have raised over $125M to date investors like a16z, General Catalyst, GV, and Accel and enjoy multi-year runway.
About the Role
The Customer Success Director is responsible for the implementation, ongoing satisfaction, retention, expansion and outcomes realization for an assigned portfolio of Sprinter Health’s customers. You will work with a cross-functional team to ensure team best practices, policies, and customer-first initiatives are met. You act as internal champions to coordinate the processes and motions required for sustained customer success and growth.
What You'll Do
Lead customer interactions in a manner that establishes credibility and trust as a business and thought partner
Collaborate cross-functionally to lead customers through the Sprinter Health customer journey to achieve strong customer satisfaction, adoption, and partnership success
Partner with each customer to develop a multi-year strategic plan with ambitious growth targets;
Develop relationships at all levels within the customer organization, ensure cohesive communication, and leverage customer relationships to remove barriers and roadblocks to growth
Serve as the Voice of the Customer within Sprinter Health by providing customer feedback to the product team to inform the roadmap
Drive annual revenue targets and coordinate renewal of designated customer contracts
Proactively identify customer risks and partner cross-functionally to recommend solutions and drive action plans to improve customer health
Secure opportunities within the customer organization for the expansion of Sprinter Health services to additional departments
What You'll Bring
7-10 years of experience in customer success, account management, sales or consulting
Strong orientation toward problem-solving with a systematic and managed approach
Experience working with sales, operations, product, and other members of cross-functional teams
Urgency in execution and tendency toward speed with the ability to adapt and change
Strong empathy for customers
Comfortable with ambiguity
Excellent verbal/written communication and organizational skills
Strong executive presence and business acumen including experience working in a B2B environment
Proven ability to influence through persuasion, negotiation, and consensus building
Exercise judgment, with guidance, in methods, techniques, and evaluation criteria for obtaining results
Meaningful pre-IPO equity
Medical, dental, and vision plans 100% paid for you and your dependents
Flexible PTO + 10 paid holidays per year
401(k) with match
16-week parental leave policy for birthing parent, 8 weeks for all other parents
HSA + FSA contributions
Life insurance, plus short and long-term disability coverage
Free daily lunch in-office
Annual learning stipend
Sprinter Health is an equal opportunity employer. We value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or other protected classes.
If you're looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference in the lives of people, apply today!
Beware of recruitment fraud and scams that involve fictitious job descriptions followed by false job offers.
If you are applying for a job, you can confirm the legitimacy of a job posting by viewing current open roles here. All legitimate job postings will require an application to be made directly on our official Sprinter Health Careers website. Job-related communications will only be sent from email addresses ending in @sprinterhealth.com. Please ensure that you’re only replying to emails that end with @sprinterhealth.com.
What the Team is Saying
Sprinter Health Compensation & Benefits Highlights
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Affordable Benefits — Feedback suggests employer-paid medical, dental, and vision coverage is available for employees and, in some roles, dependents, reducing out-of-pocket costs. This comprehensive coverage is repeatedly highlighted as a standout aspect of the package.
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Retirement Support — Feedback suggests a 401(k) with company match is part of the package, supporting long‑term savings. This is consistently referenced alongside core medical benefits.
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Parental & Family Support — Feedback suggests generous paid parental leave (e.g., four months for the birthing parent and three months for a partner) plus fertility and childcare supports are offered. Family-friendly elements like an onsite Mother’s Room reinforce this focus.
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What We Do
At Sprinter Health, we're focused on dramatically expanding access to healthcare by reimagining the patient experience—delivered at home and powered by technology for scale. We’re a boots-on-the-ground clinician network for the tele-health age, bringing routine blood draws, labs, and vitals checks into people's busy lives. We have completed over 140,000 appointments in 2025 across the US!
Why Work With Us
Sprinter Health is reinventing access to care, founded by the co-founder of Oculus in 2020. With tech, AI, and an incredible clinical team, we bring preventive care into patients’ homes—reaching the vulnerable communities the healthcare system often misses. Join us in a supportive, flexible, family-friendly culture.
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