About Us
At Sprinter Health, we're focused on dramatically expanding access to healthcare by reimagining the patient experience—delivered at home and powered by technology for scale.
Sprinter Health is building the clinical and technological infrastructure to realize a future of healthcare untethered. We have a rapidly growing team of visionary leaders who are passionate about increasing access to care, lowering healthcare costs, and improving outcomes for patients.
We’re backed by prominent VC’s, advised by a medical board of industry leaders, and led by former executives, physicians, and engineers from Google, Facebook, Labcorp, and Disney.
About The Role
We are rapidly expanding our operations as we build new partnerships across the healthcare spectrum. We are looking for an experienced, patient-centric individual to grow our patient support team. As a Patient Support Specialist, you are often the first voices of Sprinter Health. We are looking for someone that can use their voice to deliver flawless and timely support to our patients across the nation.
A Day in the Life of a Sprinter Patient Support Specialist
Your day will begin by fielding and resolving overnight questions and support requests from our patients and partners
Throughout the day you will respond to and triage inbound patient and partner questions via phone, email and SMS in a timely manner and in adherence of organizational benchmarks
As different patient situations arise, you will escalate questions and concerns to other teams for additional support
This position will assist Field Support and Sprinters with real-time scheduling changes
This position will also support clerical work that may be required prior to and after appointments to ensure our Sprinters can focus on delivering high quality care in the home
Additional responsibilities and/or projects as designated, encompassing enhancements to processes and the facilitation of cross-training across various departments.
Skills and Requirements
- At least 3+ years of relevant experience in patient or patient service, healthcare required
- Preferred: experience working with Zendesk
- Proficiency in using electronic health record (EHR) systems and other healthcare software
- Experience coordinating with national labs such as Quest or Labcorp. This can include but not limited to requisition review, issue investigation, result tracking)
- Excellent organizational skills and attention to detail to ensure accuracy in appointment documentation and record-keeping
- Strong communication and interpersonal skills, with the ability to effectively liaise between clinical and administrative teams
- Ability to adapt to changing priorities and work effectively in a fast-paced environment.
- Commitment to maintaining patient confidentiality and delivering high-quality, patient-centered care.
About You
You will thrive at Sprinter Health if:
- Flexibility, humility, and a sense of humor are your key personality traits
- You excel at last minute problem solving and out of the box thinking
- You are highly organized and love to follow a process
- You over communicate both in writing and in words
- You know how to prioritize tasks and escalate situations when necessary
- You have experience working in an on-demand service or healthcare environment
- You thrive in a fast paced, high pressure environment
- You have a calm and understanding demeanor and the ability to empathize with patients' frustrations and needs
This is a full-time, remote position
Sprinter Health is an equal opportunity employer and encourages all applicants from every background and life experience to apply.
Skills Required
- At least 3+ years of relevant experience in patient or patient service, healthcare
- Experience working with Zendesk
- Proficiency in using electronic health record (EHR) systems and other healthcare software
- Experience coordinating with national labs such as Quest or Labcorp
- Excellent organizational skills and attention to detail
- Strong communication and interpersonal skills
- Ability to adapt to changing priorities
- Commitment to maintaining patient confidentiality
What the Team is Saying
Sprinter Health Compensation & Benefits Highlights
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Affordable Benefits — Feedback suggests employer-paid medical, dental, and vision coverage is available for employees and, in some roles, dependents, reducing out-of-pocket costs. This comprehensive coverage is repeatedly highlighted as a standout aspect of the package.
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Retirement Support — Feedback suggests a 401(k) with company match is part of the package, supporting long‑term savings. This is consistently referenced alongside core medical benefits.
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Parental & Family Support — Feedback suggests generous paid parental leave (e.g., four months for the birthing parent and three months for a partner) plus fertility and childcare supports are offered. Family-friendly elements like an onsite Mother’s Room reinforce this focus.
Sprinter Health Insights
What We Do
At Sprinter Health, we're focused on dramatically expanding access to healthcare by reimagining the patient experience—delivered at home and powered by technology for scale. We’re a boots-on-the-ground clinician network for the tele-health age, bringing routine blood draws, labs, and vitals checks into people's busy lives. We have completed over 140,000 appointments in 2025 across the US!
Why Work With Us
Sprinter Health is reinventing access to care, founded by the co-founder of Oculus in 2020. With tech, AI, and an incredible clinical team, we bring preventive care into patients’ homes—reaching the vulnerable communities the healthcare system often misses. Join us in a supportive, flexible, family-friendly culture.
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Sprinter Health Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
