Who We Are
Arrive Logistics is a leading transportation and technology company in North America with plans to grow significantly year over year. Our success is a testament to our remarkable team and what we’re building together. We’re committed to providing employees with a meaningful work experience and have established an award-winning culture that supports personal and career development in a fun, casual, and collaborative environment.
Who We Want
As the Director of Client Success for Arrive Fresh, you will assume a critical leadership role in driving the performance, operational strategy, and growth of our produce and floral division. We are seeking a highly experienced, solutions-oriented leader who combines deep expertise in perishable cold-chain logistics with a proven ability to scale brokerage operations. In this position, you will lead by example, mentoring a team and helping build out strategic, long-term relationships with premier fresh shippers to accelerate business growth. Your ability to navigate complex market cycles and champion operational change will build immediate credibility and elevate our specialized delivery services.
What You'll Do
- Direct the day-to-day operations of the Arrive Fresh Client Success Department, inspiring, motivating, and leading the team to meet corporate and modal objectives.
- Act as the primary conduit connecting Arrive Fresh client success with the organization’s technology, capacity, finance, and business development departments.
- Establish and roll out robust Standard Operating Procedures (SOPs) and program designs tailored to temperature-controlled and perishable cold-chain operations.
- Collaborate with our Beyond Business Hours leadership team to develop and execute after-hours processes that ensure a seamless 24/7 experience for our customers.
- Play an integral role in the Client Success forecasting process and drive team accountability to targeted volume, margin, and revenue numbers.
- Build, manage, and leverage cross-departmental relationships to ensure operational alignment, rapid issue resolution, and service improvements.
- Partner with our capacity and business development teams to fulfill customer RFP and spot requests in a timely manner.
- Provide the Arrive Fresh client success team with the training and resources necessary to develop their communication, delegation, customer service and sales skills.
- Drive technology adoption, specifically with the ArriveNow platform, while identifying and creating automation roadmaps for complex operational tasks.
- Manage customer implementations and design custom logistics solutions that reduce costs, improve service levels, and increase customer retention.
- Operate as an escalation contact for your team and our Arrive Fresh clients to resolve supply chain exceptions in service, billing, communication and visibility.
- Ensure strict adherence to regulatory standards, including the Food Safety Modernization Act (FSMA), Sanitary Transportation of Food (STF), and Perishable Agricultural Commodities Act (PACA).
- Partner with Employee Success (ES) and Learning & Development (L&D) to address performance lapses, assess turnover, and develop retention-driven engagement strategies.
- Navigate and champion organizational change, communicating the "why" behind transitions effectively and fostering an optimistic, solutions-oriented team culture.
Qualifications
- Bachelor’s Degree in Business Administration, Finance, Supply Chain, or equivalent professional experience preferred.
- 15+ years of relevant logistics and brokerage experience in third-party logistics (3PL) or asset-based providers.
- 10+ years of dedicated expertise in produce and floral logistics, with deep knowledge of perishable cold-chain execution.
- 3+ years of logistics leadership or management experience in a fast-paced environment.
- Strong background in account management and customer-facing solution design.
- Expert knowledge of regulatory compliance environments including FSMA, STF, and PACA.
- Advanced proficiency in the Microsoft Office suite (specifically Excel and PowerPoint) for complex data analysis and business presentations.
- Exceptional communication and interpersonal skills, with a proven ability to inspire, develop, and performance-manage employees.
Supervisory Responsibility
The Perks of Working With Us
- Take advantage of our comprehensive benefits package, including medical, dental, vision, life, disability, and supplemental coverage.
- Invest in your future with our matching 401(k) program.
- Maximize your wellness with free counseling sessions through our Employee Assistance Program
- Take time to manage your physical and mental health - we offer company paid holidays, paid vacation time and wellness days.
- Receive 100% paid parental leave when you become a new parent.
- Get paid to work with your friends through our Referral Program!
Skills Required
- 15+ years relevant logistics and brokerage experience in 3PL or asset-based providers
- 10+ years dedicated experience in produce and floral logistics (perishable cold-chain)
- 3+ years of logistics leadership or management experience
- Proven ability to scale brokerage operations and design customer-facing logistics solutions
- Expert knowledge of regulatory compliance including FSMA, STF, and PACA
- Advanced proficiency in Microsoft Office (specifically Excel and PowerPoint)
- Bachelor's Degree in Business Administration, Finance, Supply Chain, or equivalent professional experience
- Exceptional communication and interpersonal skills with demonstrated ability to inspire and develop teams
What the Team is Saying
Arrive Logistics Compensation & Benefits Highlights
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Healthcare Strength — Company materials highlight medical, dental, vision, life, and disability coverage, complemented by EAP and telehealth options. Wellness apps and programs are also cited as part of the health ecosystem.
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Parental & Family Support — Paid parental leave, a post‑leave return program, onsite Mothers’ Rooms, and family medical leave are publicly described as part of the package. These elements indicate a family‑supportive approach beyond baseline benefits.
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Wellbeing & Lifestyle Benefits — Wellness tools such as Calm and Sanvello, fitness discounts/ClassPass, gym access where available, and onsite amenities are repeatedly listed. These lifestyle perks broaden total rewards beyond core insurance and retirement.
Arrive Logistics Insights
What We Do
Arrive Logistics is a top 4 American truckload brokerage headquartered in Austin, Texas, with 10 locations across North America. Founded in 2014, Arrive delivers unparalleled service and custom strategic solutions to a diverse network of globally recognized brands and vetted carriers. Arrive has 2,000 employees, 5,500 customers, and 10,000 core carriers in its network. The Company has been recognized for its service excellence by more than 50 enterprise shippers in the trailing 36 months. At Arrive, 'We Deliver, So You Can.“ For more information, visit www.arrivelogistics.com.
Why Work With Us
We are an ambitious, high-growth company that pushes the limit of what’s possible for our team and partners. In only 10 years, Arrive surpassed 30,000 competitors to become a Top 7 truckload brokerage — and we’re just getting started. We are on track to break into the Top 5 by 2025 and the Top 3 by 2026.
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Arrive Logistics Teams
Arrive Logistics Offices
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