Position Title: Dining Experience Specialist (Order Taker)
Location: İstanbul
Company: Hilton – Türkiye
Job Type: Full-Time
Salary: Competitive, with benefits package
ROLE OVERVIEW
We are looking for a guest-focused Dining Experience Specialist who will handle dining and in-room service orders with professionalism, efficiency, and warmth. You will ensure all requests are recorded accurately, communicated effectively to the team, and delivered promptly, all while maintaining Hilton’s exceptional standards of hospitality.
Responsibilities- Serve as the first point of contact for guest dining requests, whether in-room dining or restaurant reservations.
- Take and confirm guest orders clearly and accurately, using Hilton systems and standards.
- Ensure seamless communication with service and kitchen teams to deliver a flawless guest experience.
- Maintain a thorough knowledge of menu items, promotions, and dietary options to assist guests confidently.
- Anticipate guest needs, handle special requests, and follow up to ensure satisfaction.
- Maintain professional telephone etiquette, following Hilton brand standards.
- Monitor order timings and coordinate delivery with the service team.
- Support the F&B team in upselling and promoting special dining experiences.
- Assist with guest feedback collection and resolve concerns quickly and professionally.
- Uphold the highest standards of cleanliness, grooming, and presentation in line with Hilton policies.
- Previous experience in Food & Beverage or a guest-facing hospitality role, preferably in a luxury hotel.
- Excellent communication skills, both verbal and written, with professional telephone etiquette.
- Strong organizational skills and attention to detail.
- Ability to multitask and remain calm under pressure.
- A guest-centric mindset with a passion for creating memorable experiences.
- Fluency in Turkish and English; additional languages are a plus.
- Knowledge of F&B service procedures and Hilton systems (Micros, OnQ, etc.) is advantageous.
WHAT ARE WE LOOKING FOR?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
- Hospitality – We’re passionate about delivering exceptional guest experiences.
- Integrity – We do the right thing, all the time.
- Leadership – We’re leaders in our industry and in our communities.
- Teamwork – We’re team players in everything we do.
- Ownership – We’re the owners of our actions and decisions.
- Now – We operate with a sense of urgency and discipline.
WHY JOIN US?
- Be part of a world-class Food & Beverage team in an iconic Hilton property.
- A supportive and dynamic environment where your role directly enhances the guest experience.
- Career development and growth opportunities within Hilton’s global network.
- Competitive salary and comprehensive benefits package.
- Be part of the world’s leading hospitality company.
Hilton is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all our team members.
About UsSkills Required
- Previous experience in Food and Beverage or a guest-facing hospitality role
- Experience in a luxury hotel
- Excellent verbal and written communication skills
- Professional telephone etiquette
- Strong organizational skills and attention to detail
- Ability to multitask and remain calm under pressure
- Guest-centric mindset and passion for creating memorable experiences
- Fluency in Turkish and English
- Additional language proficiency
- Knowledge of Food and Beverage service procedures
- Knowledge of Hilton systems such as Micros and OnQ
Hilton Compensation & Benefits Highlights
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Retirement Support — Retirement benefits are described as strong, with an employer match that fully covers initial contributions and continues matching additional amounts. This structure is consistently presented as a standout element of the package.
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Parental & Family Support — Paid parental leave is highlighted for all new parents, with additional time for birthing parents. Adoption assistance and broader family supports are also part of the offering.
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Wellbeing & Lifestyle Benefits — Travel discounts through Go Hilton, mental‑health resources, and programs like sabbaticals or reset time are emphasized as distinctive perks. Learning opportunities and other lifestyle supports further enhance the package.
Hilton Insights
What We Do
Hilton (NYSE: HLT) is a leading global hospitality company with a portfolio of 22 world-class brands comprising nearly 7,300 properties and more than 1.1 million rooms, in 123 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed more than 3 billion guests in its more than 100-year history, earned a top spot on Fortune's 100 Best Companies to Work For list and been recognized as a global leader on the Dow Jones Sustainability Indices for six consecutive years. Hilton has introduced several industry-leading technology enhancements to improve the guest experience, including Digital Key Share, automated complimentary room upgrades and the ability to book confirmed connecting rooms. Through the award-winning guest loyalty program Hilton Honors, the more than 165 million members who book directly with Hilton can earn Points for hotel stays and experiences money can't buy. With the free Hilton Honors app, guests can book their stay, select their room, check in, unlock their door with a Digital Key and check out, all from their smartphone. Visit stories.hilton.com for more information, and connect with Hilton on Facebook, Twitter, LinkedIn, Instagram and YouTube.
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