Lansweeper serves a large base of low- to mid-ASP customers through a blend of digital, automated, and human-led post-sale engagement. As a Digital Sales Representative, you will own the lifecycle of roughly 2500 accounts with one clear mission: drive retention, expansion, and customer value at scale.
This is not a traditional high-touch account management role. An offshore team supports day-to-day renewal communication and continuity, while your role is to help mature both the offshore team and the motion. You will manage the current reality, while helping build the future state: a data-driven, automation-first lifecycle model where self-serve is the default and human intervention happens only when it creates meaningful impact.
You will operate at the intersection of customer lifecycle management, digital sales, and scalable process design - stepping in personally for at-risk accounts, complex escalations, and high-potential opportunities, while continuously improving the systems, playbooks, and automation that support the broader portfolio.
What You'll Do
Lifecycle Management at Scale
- Own the post-sale lifecycle across a high-volume portfolio of low- to mid-ASP accounts.
- Drive retention, engagement, renewal, and expansion through a segmented, data-driven approach.
- Ensure customers receive the right guidance and outreach at the right moment, without unnecessary manual effort.
Retention, Expansion & Customer Risk
- Identify at-risk accounts using usage signals, engagement trends, and lifecycle data.
- Support renewal and expansion opportunities with timely, targeted interventions.
- Step in personally when escalation, commercial judgment, or customer confidence requires a human touch.
Offshore Team Enablement
- Provide structure, guidance, and enablement to the offshore team supporting the account base.
- Help define playbooks, standards, and workflows that improve consistency and effectiveness.
- Act as a key point of escalation and support as the team continues to mature.
Scalable Process & Automation Design
- Identify friction, recurring issues, and manual bottlenecks across the customer lifecycle.
- Partner with Product, Operations, Marketing, and Engineering to improve automation and self-serve capabilities.
- Translate frontline insights into scalable process improvements and future-state requirements.
What We're Looking For
Experience & Background
- Experience in account management, retention, customer success, or digital sales in a B2B SaaS or technology environment.
- Comfort managing a high-volume book of business through segmented and programmatic motions.
- Experience working with customer lifecycle data, renewal signals, and digital engagement models is a strong plus.
Skills & Talents
- Lifecycle Mindset - You understand the full customer journey and how adoption, engagement, renewal, and expansion connect.
- Automation-First Thinking - You instinctively look for ways to reduce manual effort and scale impact.
- Scalability Mindset - You think in segments, signals, triggers, and systems, not one account at a time.
- Enablement Strength - You can create structure, coach others, and raise the quality of execution around you.
- Escalation Judgment - You know when personal intervention is needed and how to make it count.
- Pattern Recognition - You do not just solve individual issues - you identify root causes and push for structural fixes.
- Cross-Functional Collaboration - You work effectively across Product, Engineering, Marketing, Sales, and Operations.
- Commercial & SaaS Acumen - You understand subscription models, retention levers, and how to drive revenue at scale.
Company Info
Lansweeper is the AI Cyber Asset Intelligence platform helping IT and Security teams gain full visibility, reduce cyber risk, and scale automation with confidence.
In today's complex IT, OT, cloud, and IoT environments, fragmented asset data slows decisions and increases risk. We transform raw asset data into a continuously validated, trusted source of truth - so teams can move faster and act with certainty.
With Lansweeper, organizations can:
See - Truly complete visibility across hybrid environments
Know - Enriched asset intelligence with lifecycle and risk context
Act - Automate workflows, coordinate remediation, and enforce policy at scale
From universal asset discovery to AI-powered intelligence, we provide the shared foundation modern IT Operations, Cybersecurity, and Digital Transformation teams rely on.
Our culture:
We're built on four core values:
One Team - United across boundaries
We Care - Customers and people at the center
We Grow - Learning, sharing, improving
We Deliver - Focusing on what truly matters
Top Skills
What the Team is Saying
What We Do
Managing a technology estate has never been a bigger challenge. Hardware, software, and users can be anywhere at any time, making IT environments extremely dynamic and often complex. A seemingly simple question has become terribly difficult to answer: ‘Who is using what device?’ CIO's, CTO's, IT managers, ... have to make decisions that are often based on scattered, out of date, and incomplete data sources. How can you effectively manage the technology assets of an organization, if you’re not 100% sure of what assets you have to manage in the first place? This question inspired Lansweeper and still drives us today. We believe that answering it is crucial to tackle and simplify many of the challenges companies face every day. Centralized technology asset intelligence enables every stakeholder who needs insights into your company’s IT landscape to speak the same language. Connecting and centralizing asset data to collaborate across silos, locations, and departments is essential. Eliminate the blind spots from your environment and discover assets you didn't even know about. Lansweeper provides you the means to achieve complete visibility into your IT, centralized into one solution, helping you gain an in-depth understanding of your entire IT estate. Lansweeper creates a substantial reduction in the measure of time IT teams would ordinarily spend on routine, yet key assignments, such as network discovery, inventory, software distribution, licensing and updates. This task automation is critical for organizations with restricted staff and IT spending plans. Reveal needless expenses, support budgeting decisions, and manage your IT cost-effectively with Lansweeper The basic premise of good cybersecurity is that you can’t protect what you can’t see. So the critical first step when it comes to basic cyber hygiene is to maintain visibility of your IT environments and develop the relevant daily routines to inspect and verify.
Why Work With Us
We are on a mission. How about you? We don't over promise, We Deliver! We empower courageous and the adventurous. The eager to learn and the keen to grow. The inventive and the exceptional. The misfits and the perfect fits. Together, we're writing our visionary story of ambition, growth, and top-notch tech.
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Lansweeper Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
