Digital Commerce: Solutions Engineer

DComm Solutions Engineer

Industrial Engineering applied within digital commerce fulfilment environments, focused on end-to-end process optimisation, systems alignment, and scalable infrastructure design to enable efficient, high-growth operations. This portfolio operates across the full supply chain from order placement to delivery ensuring processes and systems are efficient, integrated, and future-fit.

• End-to-end optimisation of the eCommerce fulfilment value chain, including order lifecycle, store picking, last-mile delivery, and returns
• Advanced process re-engineering capability, including as-is mapping, gap analysis, and scalable future-state design
• Strong alignment between operations and digital systems (ERP, WMS, OMS), including requirements translation and UAT support
• Experience in fulfilment infrastructure design and layout optimisation to enable efficient flow, capacity, and scalability
• Proven ability to drive cross-functional alignment and execution across operations, supply chain, technology, and property in fast-paced environments

The role has a dual focus:

• Process Optimisation: Analysing and redesigning fulfilment and operational processes to improve efficiency, cost, speed, and quality using data-driven Industrial Engineering principles.
• Infrastructure Delivery: Supporting the design, feasibility, and implementation of fulfilment and logistics infrastructure to enable scalable operations.

Role Description

Process Analysis and Optimisation

• Analyse current operational processes, workflows, and resource utilisation to identify inefficiencies and improvement opportunities
• Design and implement process improvements to optimise throughput, reduce waste, and enhance productivity
• Apply continuous improvement methodologies to drive operational excellence

Data Analysis and Insight Generation

• Collect, validate, and analyse operational data to identify trends, bottlenecks, and performance gaps
• Develop models, simulations, and forecasts to support planning and decision-making
• Translate data insights into actionable recommendations for business stakeholders

Capacity Planning and Resource Optimisation

• Support capacity modelling, workforce planning, and resource allocation initiatives
• Evaluate demand vs. capacity scenarios and recommend optimal solutions
• Assist in balancing service levels, cost efficiency, and operational constraints

Project Support and Continuous Improvement

• Contribute to and support operational improvement projects and initiatives
• Track project progress, benefits realisation, and implementation outcomes
• Embed a culture of continuous improvement within supported areas

Infrastructure design and execution

• Support the design and of space plans, detailed drawings and specifications for new infrastructure projects and changes to existing infrastructure to support fulfilment requirements
• Manage the execution of infrastructure changes across multiple stakeholders
• Provide proactive feedback to all stakeholders on project progress, costs and completion progress
• Provide support to operations teams through the go-live and stabilisation phases of projects

Systems and Process Integration Support

• Support the design and integration of systems, tools, and technologies to enhance operational efficiency
• Ensure alignment between business processes and enabling systems
• Assist with process standardisation and documentation

Stakeholder Engagement

• Collaborate with cross-functional teams to understand operational challenges and requirements
• Present findings, insights, and recommendations in a clear and structured manner
• Support business units in adopting improved processes and practices

Qualification and Experience

• Bachelor’s degree in industrial engineering or related field (essential)
• +5 years’ experience in process optimisation, operations analysis, or continuous improvement or similar (essential)
• Exposure to data analysis tools (e.g., Excel, Power BI, SQL or similar)
• Experience in retail, logistics, supply chain, or complex operations environments (preferred)

Key Competencies and Work Ethic

• Connecting & Initiating – Works collaboratively, values others’ contributions, and takes accountability for decisions and actions while delivering independently where required.
• Interacting & Relating – Communicates clearly and confidently, listens actively, and adapts interpersonal style to build positive working relationships.
• Executing & Achieving – Plans effectively, overcomes obstacles, ensures quality output, and takes full ownership of delivering results.
• Responding & Adapting – Remains resilient under pressure, adapts quickly to change, and maintains performance in fast-paced environments.
• Analysing & Innovating – Thinks critically, solves problems, and drives continuous improvement through practical and innovative solutions.
• Performance & Output Alignment – Uses data to improve performance, aligns outputs to team objectives, and supports planning, reporting, and budgeting processes.

Our Group and all its operating companies is committed to creating, embracing, and preserving a diverse workplace that values the unique talents, perspectives, backgrounds, and abilities that enrich our organisation. A place where everyone matters and feels included.

We are committed to Employment Equity when recruiting internally and externally.

Please take note that by responding to this application and providing your personal information, you confirm your express and informed consent for Shoprite Checkers (Pty) Ltd and all its subsidiaries and affiliates companies to process your personal information for the Company to consider your application for this position. All Personal Information which you provide to the Company will be used and/or retained only for the purposes for which it is collected, whereafter it will be permanently destroyed. Your information is only retained if it is required by law or where you have given consent to us to retain such information for an extended period.

If you don’t hear from us within 14 days, please consider your application unsuccessful. Any personal information collected as part of your application will be destroyed, securely, in accordance with South African legislation.