Compensation: $90,000-$120,000 per year
Location: United States – Remote or Omaha, NE – Hybrid
The job:
As a Developer Support Engineer for the Open API, you’ll help shape the future of construction technology from day one. You’ll be the go-to technical expert for builders and developers who are building on our newly opened platform. This role is the perfect blend of deep technical problem-solving and real account ownership. You’ll fix what you can on the spot and hand the rest to engineering with everything they need to move quickly. Your work will give construction professionals the tools to run their businesses with speed and confidence. As our first Developer Support Engineer, you’ll have a rare chance to build our support approach from the ground up and make it your own.
What you will do:
- Own the API support queue and troubleshoot sign-in, token and permission issues.
- Reproduce issues and write clear bug reports, following them through engineering.
- Keep customers informed during outages and critical events.
- Act as the main technical contact for API customers, watching usage to catch risks early.
- Show builders what they can build today and share their requests with Product.
- Coach frontline support and keep API guides, FAQs and runbooks accurate.
- Embrace using AI as a tool to enhance your work, while remaining open to learning, applying critical thinking, and owning the quality of your final work.
Who you are and what you need:
- 3+ years in technical support, integrations support or API troubleshooting, with a strong track record of supporting customers directly (or 2+ years with proven autonomy).
- Ability to make and read REST API calls in curl or Postman and interpret HTTP status codes and JSON errors.
- Skill troubleshooting authorization flows, including client credentials and refresh tokens.
- Clear communicator who explains technical answers plainly and stays calm with frustrated customers.
- Quick learner who can explain how a new product’s records relate.
- Preferred experience in Python or JavaScript, MCP and agentic AI tooling, construction knowledge, and log tools such as Datadog or Sentry.
We are giving you:
- Exceptional health packages, including medical, dental, and vision coverage, plus life insurance and short- and long-term disability benefits
- A 401(k) plan with Buildertrend matching contributions to help you plan for the future
- Generous paid time off, 11 paid holidays, plus personal days to make sure you have time to recharge
- Parental leave and paid sabbaticals to support you during life’s big moments
- Volunteer time off – because giving back matters
- Wellness program and onsite fitness center to keep you feeling your best
- Opportunities for hybrid or remote work to give you the flexibility you need
- Technology reimbursement to help cover costs for the tech you need to do your job from home
- Free daily lunches when you’re at our HQ office, plus monthly events to connect with your team
Who we are:
Great builders don’t just manage projects – they run successful businesses. That’s where Buildertrend comes in. As the leading residential construction management platform, we give contractors the power to control their financials, schedules, team workflows and client relationships – all in one system. No more juggling disconnected tools or guessing on profitability. With nearly two decades of industry expertise, Buildertrend helps builders work smarter, scale faster and stay ahead of the competition. If you want to learn more about us, check out: https://buildertrend.com/about/
Working at Buildertrend:
At Buildertrend, we fully recognize that we all work so we can live better lives—we appreciate and respect that this is a job and not your whole life. What makes Buildertrend so special is a commitment to ensuring you can have the best job, work with the best people, and live your best life outside of work. Our goal is to create a culture where everyone can make an impact on our customers, communities, and each other. In short: We want you to be who you are, love what you do, and build your best life.
Buildertrend Solutions, Inc. is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee based on race, including natural or protective hairstyle, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy and pregnancy-related conditions, childbirth, breastfeeding, sexual orientation, gender identity, gender expression, sexual orientation, reproductive decision-making), age, physical or mental disability, veteran or military status, genetic information, citizenship, marital status, or any other legally recognized protected basis under federal, state, or local law. The information collected by this application is solely to determine suitability for employment, verify identity, and maintain employment statistics on applicants.
Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. A “reasonable accommodation” is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Buildertrend Solutions, Inc. Please inform the company’s personnel representative if you need assistance completing this application or to otherwise participate in the application process. To see the complete list of Essential Job Functions, visit https://buildertrend.com/essential-job-functions-notice/
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Skills Required
- 3+ years of experience in technical support, integrations support, or API troubleshooting; alternatively, 2+ years with proven autonomy
- Experience supporting customers directly
- Ability to make and read REST API calls using curl or Postman
- Ability to interpret HTTP status codes and JSON errors
- Experience troubleshooting authorization flows, including client credentials and refresh tokens
- Clear written and verbal communication with the ability to explain technical concepts plainly
- Ability to learn and explain relationships between a new product's records
- Experience with Python or JavaScript
- Experience with MCP and agentic AI tooling
- Construction industry knowledge
- Experience with Datadog or Sentry
Buildertrend Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Buildertrend and has not been reviewed or approved by Buildertrend.
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Parental & Family Support — Feedback suggests paid parental leave is notably generous, including extended leave for new mothers and support for fathers, adoptive, and foster parents. Optional ramp-up periods are also highlighted as supportive of family needs.
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Wellbeing & Lifestyle Benefits — Benefits such as wellness programs, an employee assistance program, volunteer time off, and recognition initiatives are considered strong. Flexible perks like the “Pick Your Perk” program and technology reimbursement add perceived value.
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Healthcare Strength — Health, dental, and vision insurance are presented as comprehensive components of the package. These offerings contribute to a perception of robust core benefits coverage.
Buildertrend Insights
What We Do
Buildertrend is cutting-edge, cloud-based project management software. With nearly 1 million users across the globe, we empower the construction industry with a better way to build. Our software helps construction professionals build more projects while reducing delays, eliminating communication errors, and increasing customer satisfaction. From Estimating, Scheduling, and Change Order features to Client Communication and Document Management tools, our feature set is here to streamline every aspect of the construction process. As a partner in our customers’ successes, our team provides unmatched support, every step of the way. At Buildertrend, we believe in providing an all-in-one solution to solve real problems, deliver real results, and change the way the world builds.
Why Work With Us
Get more from your job at one of the best workplaces in the U.S. Buildertrend is changing the way the world builds. Our culture empowers each team member to reach their fullest career potential so they can lead more fulfilled lives outside of work. At Buildertrend you can be who you are, love what you do and build your best life.
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