Building a better future for this generation and the next.
The Role
Provides remote technical customer support for Xtime and Cox Automotive products through phone, email, and chat. Resolves routine product and application issues, documents cases in CRM systems, trains and coaches customers, coordinates with internal teams, and follows up through resolution while meeting quality standards.
Summary Generated by Built In
This position is remote/work from home and can be located anywhere within the United States.
Schedule: Must be able to work any shift during business hours, currently Monday - Saturday, 6AM - 7PM CDT (hours subject to change to meet business needs, shifts may include a fixed Saturday schedule).
Provides technical customer support to ensure that all customers are satisfied with the products and services. Engages with customers to ensure understanding of product / service capabilities and operations. Trains customers in standard operational procedures and provides coaching / expertise to help resolve technical and procedural difficulties. Liaises with product, service delivery and other teams to help address unanticipated issues and situations.
The Technical Customer Care Specialist I will:
Your role:
Minimum Qualifications:
What We Look For (Preferred):
USD 16.59 - 24.86 per hour
Compensation:
Hourly pay rate is in the range of $16.59 - $24.86/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Benefits:
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
Application Deadline: 11/12/2026
EOE, including disability/vets
Schedule: Must be able to work any shift during business hours, currently Monday - Saturday, 6AM - 7PM CDT (hours subject to change to meet business needs, shifts may include a fixed Saturday schedule).
Provides technical customer support to ensure that all customers are satisfied with the products and services. Engages with customers to ensure understanding of product / service capabilities and operations. Trains customers in standard operational procedures and provides coaching / expertise to help resolve technical and procedural difficulties. Liaises with product, service delivery and other teams to help address unanticipated issues and situations.
The Technical Customer Care Specialist I will:
- Work directly with clients via phone, email, chat and/or other electronic methods of communication to resolve their application and product issues
- Will be responsible for routine customer questions relating to product usage within Xtime support
- Provide support for technical issues relating to the Cox Automotive suite of products
- Responsible for leveraging technical knowledge to deliver excellent care to clients while adhering to quality assurance standards
Your role:
- Handle routine customer questions relating to product usage
- Provide technical support on issues through to resolution
- Maintains expert-level knowledge of line of business processes and procedures
- Accurately log all customer information in the CRM tool
- Facilitate communication to other departments as needed to resolve client concerns
- Communicate with key stakeholders to identify and resolve inquiries.
- Provide proper follow- up to ensure customer is kept apprised of the issue status
Minimum Qualifications:
- High School Diploma/GED
- Generally, less than 2 years of experience
- Ability to troubleshoot and document issues related to system performance and functionality.
- Excellent communication skills (Verbal and Written)
- Strong problem-solving/troubleshooting skills
- Strong interpersonal skills and attention to detail
- Ability to accommodate extended hours, flexible work schedule, and work overtime as needed, including weekend hours
- Ability to work independently as a team to deliver on individual and business goals
What We Look For (Preferred):
- Displays strong dependability and reliability.
- Ability to handle multiple, competing priorities and deliver results in a fast-paced environment.
- CRM case logging/Salesforce experience
- Experience with interaction distribution systems such as Genesys Pure Cloud.
- Automotive industry knowledge.
USD 16.59 - 24.86 per hour
Compensation:
Hourly pay rate is in the range of $16.59 - $24.86/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Benefits:
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
Application Deadline: 11/12/2026
EOE, including disability/vets
Skills Required
- High School Diploma or GED
- Generally less than 2 years of experience
- Ability to troubleshoot and document system performance and functionality issues
- Excellent verbal and written communication skills
- Strong problem-solving and troubleshooting skills
- Strong interpersonal skills and attention to detail
- Ability to accommodate extended hours, flexible schedules, overtime, and weekend work
- Ability to work independently and as part of a team
- Dependability and reliability
- Ability to manage competing priorities in a fast-paced environment
- CRM case logging or Salesforce experience
- Experience with interaction distribution systems such as Genesys PureCloud
- Automotive industry knowledge
What the Team is Saying
Belinda
Manager of Network Automation
Tonya
Director of Agile Delivery
Chris
Manager of Engineering Support & Delivery
John Chapman
National Client Sales Director, Cox Automotive
Kib Yahyehyrab
Audit Analysis, Cox Enterprises
Jenny Arias
Marketing & Events Assistant, Cox Farms
Cox Enterprises Compensation & Benefits Highlights
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Healthcare Strength — Multiple medical plan options, preventive care, prescription coverage, telehealth, and dental/vision are highlighted alongside HSA/FSA support. Feedback suggests coverage quality and affordability are strengths for many.
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Retirement Support — A 401(k) with a company match is repeatedly emphasized, and the employer match is often viewed as a notable advantage. Feedback suggests this is a potentially valuable long-term financial benefit.
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Parental & Family Support — Paid parental leave, fertility coverage, adoption assistance, and subsidized backup childcare form a broad family-support offering. Feedback suggests these programs are a meaningful differentiator for caregivers.
Cox Enterprises Insights
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The Company
What We Do
Cox Enterprises is a family-owned enterprise spanning 125+ years of innovation. Through our diverse network of businesses, our people are shaping the future with bold thinking, cutting-edge technology and an unwavering commitment to doing what’s right. Across a range of industries — including automotive, agriculture, cleantech, journalism and more — we’re building a better future for this generation and the next. Make your mark at Cox!
Why Work With Us
Founded in 1898, Cox Enterprises is a community of kind, grounded individuals who work together to drive positive change across vital industries. At Cox, employees experience meaningful work, great benefits, work-life balance and a supportive team environment, plus ample opportunities for career growth across our family of businesses.
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Cox Enterprises Teams
Product & Tech
About our Teams
Cox Enterprises Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Typical time on-site:
Flexible
