Jobs at Vonage

Own the Vonage Cloud Runtime product strategy, roadmap, GA readiness, AI enablement layer, and adoption growth. Lead usage-based pricing evolution, cost modeling, billing integration, and technical requirements with engineering. Engage enterprise customers and partners, improve developer onboarding, manage lifecycle governance, and conduct competitive analysis across serverless and communications API platforms.

Design, develop, and implement enterprise AEM applications using Java, HTL, Sling Models, OSGi, and related technologies. Build multilingual, multisite, and multichannel publishing solutions; configure AEM Cloud Service, Dispatcher, and deployment pipelines; integrate CRM, analytics, and headless APIs; optimize performance and security; conduct code reviews; mentor developers; and participate in Agile delivery. The role also involves modernization, testing, CI/CD, and applying AI coding assistants to improve software development productivity.

Support Vonage’s Agile transformation by coaching teams in Agile principles and practices, monitoring performance, removing impediments, improving collaboration, and supporting Release Train Engineers with SAFe events such as PI planning. The role requires strong communication, organization, resilience, problem-solving, and adaptability, with opportunities to develop toward a Release Train Engineer position.

The Marketing Data Scientist will build predictive models and analytical frameworks for demand and revenue intelligence, enhancing marketing strategies and commercial outcomes through data-driven insights.

Lead architecture and engineering for a real-time fraud prevention platform, designing high-throughput, low-latency distributed systems, driving performance optimization, mentoring engineers, defining standards for observability and operational excellence, and partnering with product and leadership to deliver scalable fraud detection services.

Develop and maintain Java microservices for Vonage's Fraud Prevention Platform. Build high-throughput, low-latency systems, design scalable solutions, write well-tested code, collaborate cross-functionally, evaluate technologies, deploy to AWS, and participate in on-call support to ensure production reliability.

Lead technical design and delivery of AEM-based architectures, guide engineering teams, integrate Adobe suite and third-party systems, implement Adobe Target A/B tests, define caching/security/CDN strategies, manage deployments and migrations, and provide ongoing technical support to business and marketing stakeholders.

Support Sales by building customer price quotes, analyzing deal margins and competitive positioning, collaborating cross-functionally (Operations, Finance, Legal, Product), driving CPQ adoption, producing pricing insights, streamlining Deal Desk processes, training stakeholders, and managing projects to increase deal velocity and operational efficiency.

Provide first-class support for Voice APIs, troubleshoot technical issues, manage customer projects, and collaborate with internal teams.

Design, build, and maintain Playwright-based automated test frameworks for UI and APIs focused on third-party integrations. Implement E2E, integration, and API tests, integrate test suites into CI/CD (Jenkins, GitHub Actions), support shift-left practices, and collaborate with developers and product teams to ensure quality and reliability.

The Staff Platform Engineer is responsible for the technical leadership of Vonage's cloud-native Kubernetes platform and Internal Developer Portal, ensuring system resilience, optimizing CI/CD processes, mentoring engineers, and overseeing large-scale infrastructure projects. They will drive IaC culture and reliability in services across various environments.

Provide tier-one technical support for Vonage Voice and Video APIs/SDKs: troubleshoot customer implementations, diagnose API/SDK issues, collaborate on bug escalation, document knowledge, and communicate solutions to technical and non-technical stakeholders.

Develop and execute organic social strategy across LinkedIn, X, Instagram and Facebook. Create platform-native copy and content, manage editorial calendar, boost organic posts to target audiences, engage with social conversations, leverage employee advocacy, and track performance to optimize content and campaigns.

Lead end-to-end business transformation initiatives by developing and implementing strategies to drive change and improve performance across the organization while collaborating with cross-functional teams.

Lead a distributed platform engineering team to modernize tooling, automation, and platform reliability. Drive roadmap execution, coordinate cross-team platform changes (k8s upgrades, tooling migrations), ensure compliance/security, define SLAs and KPIs, maintain on-call standards, and grow engineers from SRE/ops backgrounds into product-oriented platform engineers.

As a Technical Support Engineer at Vonage, you will troubleshoot technical issues related to APIs and SDKs, ensuring excellent customer support and communication.

Perform outbound prospecting to identify and qualify new B2B opportunities within telecom/network operators for Vonage APIs. Conduct calls, emails, and LinkedIn outreach, document activity in CRM, articulate product value, schedule demos for Account Managers, and collaborate with marketing and sales to meet monthly appointment and opportunity targets.

The Sales Development Representative will create and qualify Enterprise sales opportunities, schedule meetings for sales teams, and support marketing efforts through prospect outreach and data management.

Perform outbound prospecting to create and qualify mid-market B2B opportunities for Vonage APIs. Use phone, email, LinkedIn and sales tools to research prospects, update CRM, book demos for Account Managers, hit monthly appointment targets, maintain territory plans, and support marketing campaigns.

Outbound Sales Development Representative responsible for prospecting via calls, email, and LinkedIn; qualifying leads; scheduling meetings; using CRM and sales tools; educating prospects on Vonage API solutions; maintaining CRM records; collaborating with marketing and sales teams; and consistently meeting monthly targets.