Jobs at Vonage

Design, operate, and enhance global enterprise voice systems, ensuring call quality and supporting operational excellence. Troubleshoot call flow issues, manage incidents, and collaborate with cross-functional teams.

Lead design, architecture, and delivery of global, multi-tenant contact center services. Own reliability, performance, and maintainability; mentor engineers; collaborate cross-functionally; shape platform strategy and engineering standards.

As a Marketing Data Scientist at Vonage, you will bridge data and AI, ensuring data readiness for AI applications in marketing. Responsibilities include data structuring, collaboration with engineering, and automating data validation processes.

The Engineering Manager will lead a team to enhance and scale the SMS messaging platform using microservices, ensuring quality software delivery and alignment with business goals.

As Director of Product for BSS & Platform Services, lead product strategy, manage a team of product managers, and collaborate with cross-functional teams to drive product evolution and business growth.

The Deal Desk Analyst will support sales teams, analyze deal margins, optimize onboarding processes, and drive pricing strategy execution.

The Marketing Data Scientist will build predictive models and analytical frameworks for demand and revenue intelligence, enhancing marketing strategies and commercial outcomes through data-driven insights.

The Key Account Manager drives growth for Vonage's Video API solutions, managing sales cycles and relationships with tech-focused customers in the EMEA region, leveraging a value-oriented sales methodology.

As Director of Product Management, you will lead the strategy for BSS & Platform Services, manage product managers, and collaborate with various teams to drive growth and product evolution, particularly focusing on AI integrations and cloud services.

The Director of Product for BSS & Platform Services at Vonage is responsible for leading the product strategy, roadmap, and team management for cloud communications, focusing on BSS and platform capabilities.

Lead high-priority, cross-functional strategic projects for Vonage's Network API business. Advise senior leadership, develop market intelligence and go-to-market strategies, build business cases and reusable frameworks, and drive partner and CSP engagements to deliver measurable revenue and strategic impact.

Lead high-priority, cross-functional strategic initiatives for Vonages Network API business: define priorities, drive end-to-end execution, advise executives, develop market intelligence, build GTM strategies, and create reusable frameworks to scale impact.

Lead and deliver complex, cross-functional projects from planning through execution within the PMO. Define scope, create and maintain project plans and roadmaps, manage risks, budgets, and stakeholders, tailor delivery methodologies, run retrospectives, and mentor other PMs while contributing to PMO processes and governance.

Technical lead for Vonage's AWS-based voice platform: design, implement, and maintain SIP/VoIP and Ribbon infrastructure; develop Python automation; troubleshoot packet-level call flows; manage lifecycle and deployments; mentor engineers and coordinate with carriers and vendors.

Join Vonage as a Full Stack Software Engineer, contributing to new feature development and production improvements in cloud communications. Focus on quality, performance, and fault tolerance, with hands-on experience in real-time communications and event-driven systems while collaborating with team members to deliver products across multiple platforms.

Build and maintain .NET backend services for bot integration and AI gateways; work full-stack (including Vue.js) in a DevOps culture; handle real-time protocols (SIP, WebSocket); design scalable microservices on AWS; participate in code reviews and collaborate with a distributed team.

Drive outbound B2B lead generation and qualify prospects for Sales by setting appointments. Use email, phone, social outreach, Salesforce CRM, and sales engagement tools to build pipeline, hit activity and quota targets, and educate prospects on Vonage Business Cloud and contact center solutions.

The Staff Engineer/Architect will lead technical architecture and design across backend, frontend, and cloud infrastructure for the Jumper AI platform, ensuring scalable systems and guiding multiple teams.

The Senior Product Manager will own the Cloud Runtime product strategy and lifecycle, drive cost optimization, and define an AI-powered roadmap while collaborating with engineering and sales teams.

Develop and maintain a real-time cloud service platform for contact center agents, ensuring performance, security, and scalability while improving automation and product utility.