This position is responsible for media preparation, fulfillment verification processing, schedule loading, issue recognition and communication for the advertising sales back office. This position will work closely with other back office departments, sales support teams, vendors, and partners to ensure the highest levels of Media fulfillment occur. Reports to Operations Supervisor.
RESPONSIBILITIES
- Responsible for proper playback and verification of locally inserted commercials, including the monitoring and adjusting of video and audio levels to ensure highest quality of playback.
- Responsible for coordinating/supporting issue communications.
- Document all hardware and software problems and follow up with user/technical support vendors on software/hardware problems
- Responsible for proper encode of local advertisements for long form or short form digital Insertion system.
- Able to make necessary adjustment to pre-roll times, Audio and Video levels with regards to the insertion equipment to maintain good on air quality.
- Monitors all networks that air local advertising for audio and video quality.
- Communicate all equipment failures and technical errors.
- Work with external ad partners on actively identifying and resolving systemic playback issues.
- This position follows a hybrid( one day per week) work schedule of Wednesday through Sunday, 5:00 AM - 2:00 PM. Schedule and work arrangement are subject to change based on business needs.
Minimum Qualifications
- High School Diploma/GED and 3 years' experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HSdiploma/GED in a related discipline and up to 1 year of experience; or 5 years' experience in a related field
- Requires strong knowledge of Technical troubleshooting skills and Ability to identify, document, and escalate hardware/software issues.
- Experience working with technical support teams or vendors to resolve problems.
- Familiarity with digital media encoding and ad insertion systems
- Excellent presentation, and collaborative skills to work effectively with teams throughout organization
Preferred
- Experience in broadcast television, cable, streaming, or media operations environments
USD 24.23 - 36.35 per hour
Compensation:
Hourly pay rate is in the range of $24.23 - $36.35/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Benefits:
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
EOE, including disability/vets
Skills Required
- High School Diploma/GED (or equivalent combination of degree/certification and experience) with 3 years related experience (alternatively degree/cert + up to 1 year experience or 5 years experience)
- Strong technical troubleshooting skills; ability to identify, document, and escalate hardware/software issues
- Experience working with technical support teams or vendors to resolve problems
- Familiarity with digital media encoding and ad insertion systems
- Ability to monitor and adjust video and audio levels for broadcast-quality playback
- Excellent presentation and collaborative skills to work effectively with cross-functional teams
- Experience in broadcast television, cable, streaming, or media operations environments
- Authorization to work in the United States for any employer without current or future sponsorship
What the Team is Saying
Cox Enterprises Compensation & Benefits Highlights
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Retirement Support — The 401(k) includes a dollar-for-dollar match up to 6% of pay plus an additional fixed 2% company contribution with immediate vesting and auto-enrollment via Vanguard. Legacy cohorts may have different retirement arrangements, but the enhanced match is emphasized as a current standard.
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Healthcare Strength — Multiple medical options (Core PPO, Premium PPO, HDHP + HSA) and Kaiser in CA are available, with in-network preventive care covered at 100% and openly published 2026 plan details and premiums. The program lineup extends to pharmacy, dental, vision, telehealth, and condition-specific supports.
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Parental & Family Support — Eight weeks of paid parental leave, fertility coverage via Progyny, adoption assistance, and childcare/backup care resources complement flexible PTO and paid time off for voting, volunteering, and jury duty. These benefits are positioned to support employees across family life stages.
Cox Enterprises Insights
What We Do
For well over a century, Cox Enterprises has been shaping the future with daring ideas and values-driven thinking. Since our founding in 1898, our relentless spirit of innovation has driven us to disrupt industries and enhance the quality of life in the communities we serve. Through our major divisions — Cox Communications, Cox Automotive and Cox Farms — our people have countless opportunities to grow and make an impact in the communications and automotive industries, as well as in new ventures in agriculture, cleantech, digital media and more. As a privately-held, family-owned business, we know that people are our most valuable asset. We offer a supportive and inclusive environment with flexible career growth, amazing benefits and work-life balance at the forefront. Our mission, our ways of working and our commitment to people are what make our workplace culture remarkably flexible and resilient. Join us to build a better future and make your mark.
Why Work With Us
At our core, Cox is a technology company that values human relationships. We know people feel most empowered when their work has meaning, when they feel respected and have opportunities to grow. “Career satisfaction” is not enough at Cox — we’re here to help you find balance, live well and achieve your career goals even as they change over time.
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Cox Enterprises Teams
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Every person has different working styles and preferences — and we aim to empower teams to work where they are most comfortable. Some roles require in-person work, but for those that can be performed remotely, we offer flexibility.
