This position is the subject matter technical expert on the Cox Media CFC Operations team responsible for handling escalated technical support issues as well as ad insertion data analysis and root cause analysis. Also responsible for fulfillment verification processing, schedule loading, issue recognition and communication for the advertising sales back office. This position will work closely with other back office departments, sales support teams, vendors, and partners to ensure the highest levels of contract fulfillment occur. The position will act as subject matter experts for projects and initiatives that involve operations technology, data, and process.
RESPONSIBILITIES
• Write MS-SQL Queries to pull technical ad insertion performance data for technical run rate analysis.
• Aggregate and analyze data, identify trends, root cause and propose solutions to resolve production issues
• Engage applicable internal and external partners including CFC analysts, video engineering, external vendors and other relevant parties to actively resolve issues.
• Work with external ad partners on actively identifying and resolving systemic playback issues.
• Serves a lead technical subject matter expert in technical ad insertion operations for the Cox Media CFC Operations team.
• Recognize issues impacting the successful loading of daily playback schedules; diagnose and triage any issues to ensure that they are resolved prior to first scheduled event daily.
• Responsible for proper playback and verification of locally inserted commercials, including the monitoring and adjusting of video and audio levels to ensure highest quality of playback.
• Pro-actively monitor the health of ad insertions systems to ensure continues smooth operation of business critical equipment.
• Apply advanced skills to resolve complex problems
• Responsible for coordinating/supporting technical hardware/software, configuration, milestone issue communications.
• Document all hardware and software problems and follow up with user/technical support vendors on software/hardware problems
• Communicate all equipment failures and technical errors.
• Responsible for troubleshooting operations workflow issues through system knowledge and vendor engagement
• Effectively identifies process or system problems as they occur and takes appropriate steps to solve issues without specified processes or procedures.
• Determines path of action regarding technical issues under conditions of uncertainty, sometimes with incomplete information, that produce effective results.
• Perform related work as required.
QUALIFICATIONS
Minimum
- HS diploma/GED and 3 years of experience in related field (i.e. linear advertising technology operations, technical support, Video engineering or broadcast television work, etc.) Or the right candidate could also have a different combination, such as any level of degree/certification beyond a HS diploma/GED in a related discipline; Or 5 years' experience .
- Must have experience in media fulfillment and/or inventory management
- Requires strong proficiency with windows operating systems, Microsoft office suite including Excel, Word, and Outlook, digital ad insertion technology.
- Proficiency running MS SQL queries to extract relevant data and perform analysis.
- Interpersonal, collaborative, troubleshooting, and high touch communication skills to work effectively with teams throughout organization
- Strong problem solving and analytical skills; ability to look at broad data and propose specific solutions
Preferred
- AS/AA or Technical Certification in related discipline strongly desired (i.e. Engineering, Computer Science, etc.).
- Experience in telecommunications industry desired.
- Experience with Arris and Sea Change ad insertion platforms helpful.
USD 23.65 - 35.48 per hour
Compensation:
Hourly base pay rate is $23.65 - $35.48/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Benefits:
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
What the Team is Saying
Cox Enterprises Compensation & Benefits Highlights
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Retirement Support — The 401(k) includes a dollar-for-dollar match up to 6% of pay plus an additional fixed 2% company contribution with immediate vesting and auto-enrollment via Vanguard. Legacy cohorts may have different retirement arrangements, but the enhanced match is emphasized as a current standard.
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Healthcare Strength — Multiple medical options (Core PPO, Premium PPO, HDHP + HSA) and Kaiser in CA are available, with in-network preventive care covered at 100% and openly published 2026 plan details and premiums. The program lineup extends to pharmacy, dental, vision, telehealth, and condition-specific supports.
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Parental & Family Support — Eight weeks of paid parental leave, fertility coverage via Progyny, adoption assistance, and childcare/backup care resources complement flexible PTO and paid time off for voting, volunteering, and jury duty. These benefits are positioned to support employees across family life stages.
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For well over a century, Cox Enterprises has been shaping the future with daring ideas and values-driven thinking. Since our founding in 1898, our relentless spirit of innovation has driven us to disrupt industries and enhance the quality of life in the communities we serve. Through our major divisions — Cox Communications, Cox Automotive and Cox Farms — our people have countless opportunities to grow and make an impact in the communications and automotive industries, as well as in new ventures in agriculture, cleantech, digital media and more. As a privately-held, family-owned business, we know that people are our most valuable asset. We offer a supportive and inclusive environment with flexible career growth, amazing benefits and work-life balance at the forefront. Our mission, our ways of working and our commitment to people are what make our workplace culture remarkably flexible and resilient. Join us to build a better future and make your mark.
Why Work With Us
At our core, Cox is a technology company that values human relationships. We know people feel most empowered when their work has meaning, when they feel respected and have opportunities to grow. “Career satisfaction” is not enough at Cox — we’re here to help you find balance, live well and achieve your career goals even as they change over time.
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