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Building a better future for this generation and the next.
The Role
Investigates and responds to customer-focused cyber threats, including account takeover, credential abuse, phishing, and fraud. Operates SIEM, SOAR, EDR, cloud security, and related tools; performs threat hunting, digital forensics, and incident response. Analyzes authentication, API, and application logs, develops detections and protections, uses AI and automation to improve SOC processes, monitors emerging threats, and produces intelligence, fraud reports, playbooks, and metrics for stakeholders.
Summary Generated by Built In
Cox Automotive is seeking a Customer Security Analyst II identifies and defends against existing and emerging threats impacting our enterprise & customers, supports fraud investigations, and partners with business operations and product teams to reduce customer risk. This role helps expand the customer security program across the business by leveraging cybersecurity expertise, advanced technologies, and AI-driven capabilities to improve investigative efficiency and enhance threat detection.
What You'll Do:
Customer Security - Threat Detection, Investigation & Response
Emerging Threats Monitoring
Incident Management
Who You Are:
Minimum Requirements:
USD 89,400.00 - 134,000.00 per year
Compensation:
Compensation includes a base salary in the range of $89,400.00 - $134,000.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.
Benefits:
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
EOE, including disability/vets
What You'll Do:
Customer Security - Threat Detection, Investigation & Response
- Investigates and responds to threats including account takeover, credential abuse, phishing, and fraud; supports fraud investigations and provides forensic support.
- Provides after-hours support as needed for response activities.
- Partners with business, Product and Cybersecurity teams to reduce customer impact and improve threat response.
- Assists with projects to implement technologies and controls that prevent and identify malicious behavior and fraud affecting customers.
- Operates security tools such as SIEM and log analytics, SOAR, threat intelligence, EDR, email protection, cloud security, IDS/IPS, and Zero Trust technologies.
- Performs threat analysis using industry standard frameworks (MITRE ATT&CK, kill chain, diamond model).
- Investigates account compromise by analyzing authentication, API, and application logs to reconstruct attacker activity and identify other affected customers.
- Uses AI-based tools to speed up investigation, triage, and improve problem solving.
- Uses AI and automation to streamline SOC processes and improve threat detection, including detection logic and fraud signals.
- Turns threat findings into detections and protections, enhancing the customer security program.
- Proposes and helps review security plans, policies, and customer protections.
- Maintains metrics, playbooks, and documentation for the customer security program, including fraud trends.
- Produces threat intelligence and fraud reports for security, business, and product stakeholders.
Emerging Threats Monitoring
- Stays current on emerging threats, fraud schemes, and AI-driven attack techniques targeting customers, and acts quickly to keep customers and the enterprise protected.
Incident Management
- Assists in the investigation and resolution of security events and incidents.
Who You Are:
Minimum Requirements:
- Bachelor's degree in a related discipline and 2+ years' experience in a related field. The right candidate could also have a different combination, such as a master's degree and up to 2 years' experience; or 14 years' experience in a related field
- Hands-on experience in threat intelligence and incident response.
- Hands-on experience with industry-standard security technologies such as firewalls, VPN, IDS/IPS, SASE, secure web proxy, EDR/XDR, SIEM, and SOAR.
- Strong digital forensics and analytical problem-solving skills.
- Working knowledge of major cloud platforms (e.g., AWS, Azure, GCP), including their architectures and native security services.
- Proficiency with query and scripting languages (e.g., SPL, KQL, Python, PowerShell) for threat hunting, analysis, and automation.
USD 89,400.00 - 134,000.00 per year
Compensation:
Compensation includes a base salary in the range of $89,400.00 - $134,000.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.
Benefits:
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
EOE, including disability/vets
Skills Required
- Bachelor's degree in a related discipline and 2+ years of experience in a related field; equivalent combinations may include a master's degree with up to 2 years of experience or 14 years of related experience
- Hands-on experience in threat intelligence and incident response
- Hands-on experience with firewalls, VPN, IDS/IPS, SASE, secure web proxy, EDR/XDR, SIEM, and SOAR
- Strong digital forensics and analytical problem-solving skills
- Working knowledge of AWS, Azure, or GCP architectures and native security services
- Proficiency with query and scripting languages such as SPL, KQL, Python, or PowerShell
- Current authorization to work in the United States without current or future sponsorship
What the Team is Saying
Belinda
Manager of Network Automation
Tonya
Director of Agile Delivery
Chris
Manager of Engineering Support & Delivery
John Chapman
National Client Sales Director, Cox Automotive
Kib Yahyehyrab
Audit Analysis, Cox Enterprises
Jenny Arias
Marketing & Events Assistant, Cox Farms
Cox Enterprises Compensation & Benefits Highlights
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Retirement Support — The 401(k) features eligibility after 90 days with an automatic 2% contribution and a dollar-for-dollar match up to 6%, for up to 8% from the company. This structure is highlighted as a standout element of the package.
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Healthcare Strength — Multiple medical plan choices (Core PPO, Premium PPO, and an HSA-eligible HDHP) with in-network preventive care covered at 100%, alongside mental-health and wellness resources, indicate robust healthcare support. Plan options and wellness tools are emphasized across benefits materials.
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Parental & Family Support — Paid parental leave, adoption assistance, comprehensive fertility coverage, childcare/backup-care support, and resources such as Milk Stork and gender-affirming care signal strong support for families. Additional life-stage supports like menopause care further broaden the offering.
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The Company
What We Do
Cox Enterprises is a family-owned enterprise spanning 125+ years of innovation. Through our diverse network of businesses, our people are shaping the future with bold thinking, cutting-edge technology and an unwavering commitment to doing what’s right. Across a range of industries — including automotive, agriculture, cleantech, journalism and more — we’re building a better future for this generation and the next. Make your mark at Cox!
Why Work With Us
Founded in 1898, Cox Enterprises is a community of kind, grounded individuals who work together to drive positive change across vital industries. At Cox, employees experience meaningful work, great benefits, work-life balance and a supportive team environment, plus ample opportunities for career growth across our family of businesses.
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Cox Enterprises Teams
Product & Tech
About our Teams
Cox Enterprises Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Typical time on-site:
Flexible
