Building a better future for this generation and the next.
The Role
Delivers onsite and virtual training and consulting for automotive dealership software customers. Customizes curricula, troubleshoots product questions, develops training plans, advises on software and hardware needs, documents training activities, and supports product enhancement reviews. The role requires extensive nationwide travel, strong automotive dealership and accounting knowledge, customer-focused communication, and proficiency with Microsoft Office and dealership software systems.
Summary Generated by Built In
The Client Trainer II (Backoffice) is responsible for delivering high-impact, educational and consulting content both onsite and through virtual training sessions to Cox Auto Dealer Solutions Software customers. The successful Client Trainer II will exhibit a passion for high level customer satisfaction, understand the client needs, and be able to apply strategies that drive the dealer's business model. They will also be responsible for completing all paperwork, agendas, and documentation daily.
What You'll Do
Travel Required:
Location:
Who You Are
Minimum
Preferred
USD 55,600.00 - 83,400.00 per year
Compensation:
Compensation includes a base salary in the range of $55,600.00 - $83,400.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.
Benefits:
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
Application Deadline: 09/22/2026
EOE, including disability/vets
What You'll Do
- Successfully complete training/certification in assigned domain.
- Demonstrate high proficiency training on all products in assigned domain and gain knowledge and experience needed to start to build and adapt basic consultative training strategies for each unique customer.
- Promote and deliver both on-site and virtual instruction and operation of products, within assigned domain, for single point new installs or within specific functional areas, driving Dealer Software Solutions product and solution utilization and potential revenue impact with customers.
- Maintain in-depth knowledge of the Dealer Software Solution products in assigned domain, including product settings, features and benefits, system functionality, and settings cause and effect relationships.
- Partner with Manager for performance reviews and development opportunities and work with designated coaches or mentors to help in performance growth.
- Effectively customize training curriculum and consulting to dealer needs and present products in a clear, concise manner, demonstrating functionality of the system and answering dealership questions through on-site or virtual dealership trainings
- Troubleshoot questions and issues within their domain of products to meet each individual customer's needs.
- Work with dealer leadership team to create a customized training plan based on their staffing needs, determine, and plan any dealer work needed to be successful, Advise and consult on software/hardware needs.
- Participate in product development and enhancement review sessions to continue development as a domain subject matter expert.
- Communicate all dealership training documentation, including training agenda, daily training reports with class attendance and training issues, training recaps, support tickets, and other training communication, recording all documentation in Dealer Software Solutions.
- Keep up to date on current automotive trends and best practices to ensure educational content and consulting is relevant to provide maximum value to dealerships.
- Schedule travel in accordance with department practices and Cox Automotive company guidelines and policies
Travel Required:
- This is a 100% travel role with weekly, overnight travel.
- Travel takes place on a weekly basis and is nationwide travel.
- Weekly travel will consist of 4 days each week (Monday-Thursday OR Tuesday-Friday), with one remote work day.
- Depending on airport location and/or flight availability, some departures and returns may take place on Saturday or Sunday.
Location:
- Qualified candidates must live near a major airport and can reside anywhere within the contiguous United States.
- Preference will be given to candidates that reside in the following cities: Atlanta, GA; Dallas, TX; Denver, CO; and Phoenix, AZ
Who You Are
Minimum
- Automotive industry and/or dealership experience required
- Bookkeeping and/or Accounting experience required
- Bachelor's Degree + 2+ years related work experience required OR Master's Degree and up to 2 year's of related work experience OR 6+ years of related work experience and no degree
- Comfortable with extensive travel - 100% travel is required
- A valid U.S. driver's license is required
- Proficient in Microsoft Office Suite
Preferred
- 2+ years training experience in a retail/accounting automotive setting preferred
- Experience with the following software solutions - Salesforce CRM, Dealertrack DMS, Xtime Spectrum, VinSolutions, Dealer.com preferred
USD 55,600.00 - 83,400.00 per year
Compensation:
Compensation includes a base salary in the range of $55,600.00 - $83,400.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.
Benefits:
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
Application Deadline: 09/22/2026
EOE, including disability/vets
Skills Required
- Automotive industry and/or dealership experience
- Bookkeeping and/or accounting experience
- Bachelor's degree plus 2 or more years of related work experience, or a master's degree plus up to 2 years of related work experience, or 6 or more years of related work experience without a degree
- Comfort with extensive nationwide travel; 100% travel is required
- Valid U.S. driver's license
- Proficiency in Microsoft Office Suite
- At least 2 years of training experience in a retail or accounting automotive setting
- Experience with Salesforce CRM, Dealertrack DMS, Xtime Spectrum, VinSolutions, or Dealer.com
What the Team is Saying
Belinda
Manager of Network Automation
Tonya
Director of Agile Delivery
Chris
Manager of Engineering Support & Delivery
John Chapman
National Client Sales Director, Cox Automotive
Kib Yahyehyrab
Audit Analysis, Cox Enterprises
Jenny Arias
Marketing & Events Assistant, Cox Farms
Cox Enterprises Compensation & Benefits Highlights
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Healthcare Strength — Medical coverage is presented as robust, with multiple plan options, in‑network preventive care covered in full, and added programs for telehealth, mental health, and chronic conditions. Materials also highlight ongoing enhancements and vendor partnerships that broaden access and support.
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Parental & Family Support — Family-building benefits are emphasized, including paid parental leave, fertility support via specialized partners, adoption assistance, lactation resources, and childcare discounts. Feedback suggests these offerings help employees navigate key life stages with practical support.
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Retirement Support — Retirement programs feature a company‑matched 401(k) alongside financial coaching tools and student‑debt assistance. Feedback suggests the retirement match and savings resources are viewed as meaningful components of total compensation.
Cox Enterprises Insights
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The Company
What We Do
Cox Enterprises is a family-owned enterprise spanning 125+ years of innovation. Through our diverse network of businesses, our people are shaping the future with bold thinking, cutting-edge technology and an unwavering commitment to doing what’s right. Across a range of industries — including automotive, agriculture, cleantech, journalism and more — we’re building a better future for this generation and the next. Make your mark at Cox!
Why Work With Us
Founded in 1898, Cox Enterprises is a community of kind, grounded individuals who work together to drive positive change across vital industries. At Cox, employees experience meaningful work, great benefits, work-life balance and a supportive team environment, plus ample opportunities for career growth across our family of businesses.
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Cox Enterprises Teams
Product & Tech
About our Teams
Cox Enterprises Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Typical time on-site:
Flexible
