CX/UX Designer - Hybrid USA R0048815| DXG | UX/CX COE - Wolters Kluwer Tax & Accounting
About the Role:
The UX/CX Designer is responsible for creating market-leading experiences for Wolters Kluwer Tax & Accounting software applications. Working closely with Product Management and high performing agile teams, the CX/UX Designer translates complex customer and business requirements into simple, balanced solutions within the constraints of a complex technical framework. The candidate will drive Lean Product principles within the teams, producing products that empower and delight our customers. The candidate will be a driven self-starter and thrive in a fast paced, fast thinking environment. Must be legally authorized to work in the USA permanently.
Hybrid: Eight days a month we come together in the closest office within 50 miles to experience the value of connecting with colleagues. You will report to the Manager, CX/UX Design, and work under the leadership of the Director, CX/UX Design. This role is a part of DXG | UX/CX COE - Wolters Kluwer DXG U.S., Inc. | Please view the site office location directory for potential office preferences nationwide. | https://bit.ly/Find_A_WK_Office
Division/BU About Us: Wolters Kluwer Digital eXperience Group (DXG) & Wolters Kluwer Tax & Accounting
Required Job Qualifications (minimum):
- Travel: Domestic Travel up to 5% of work time to customers, vendors and other work groups.
- Must be legally authorized to work in the USA permanently
- Figma, Miro, and Asana or similar design tools
- Knowledge of HTML, CSS, SASS, LESS, Angular, React, Bootstrap
- 2+ years of experience as a User Interface Designer, Interaction Designer, or similar role
- Strong visual design sense, familiarity with branding standards, across portfolio suite of software products
- Demonstrated experience and knowledge of design paradigms, examples, and best practices with web software applications
- Strong knowledge of Lean UX/Agile Methodologies
- Knowledge of user research methods: contextual inquiry, persona development, and usability testing
- Able to listen well to user needs, ask the right questions
- Experience working in distributed, collaborative teams and working directly with development groups for the implementation of designs
- A portfolio that demonstrates problem solving, innovation, and design across multiple platforms
- Fluency in best practices for Web-based information architecture and design as well as strong knowledge of usability principles and techniques
Preferred Job Qualifications
- A formal education in Interaction Design, Product Design, Industrial Design, HCI, Information Architecture, or comparable professional experience required.
- Working knowledge of Software as a Service (SaaS) a plus
Essential Duties and Responsibilities
- Work closely with Product Management and Subject Matter Experts to ensure proper translation of business requirements that represent the customer point of view
- Participate in various customer research efforts to define the customer-driven user experience
- Produce necessary UX artifacts (storyboards, journey maps, affinity diagrams, wireframes, prototypes, UI specification deliverables, user testing, etc.)
- Contribute and adhere to the development of the Design System
- Gain quick, continuous user feedback to help guide the design process
- Support User Acceptance Testing (UAT): issue identification and resolution
- Manage individual workload and deliver to agreed-upon project milestones
- Foster a creative, positive, efficient and collaborative team working environment
- Identify/mitigate risks to delivering solutions on time
- Communicate effectively with both technical and non-technical individuals at all levels
- Stay current, and even ahead of, design trends and industry standards
Additional Information:
Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available - https://www.mywolterskluwerbenefits.com/index.html
Wolters Kluwer (EURONEXT: WKL) is a global leader in professional information, software solutions, and services for the healthcare, tax and accounting, financial and corporate compliance, legal and regulatory, and corporate performance and ESG sectors. We help our customers make important decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services. Wolters Kluwer reported 2022 annual revenues of €5.5 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 20,000 people worldwide. We are headquartered in Alphen aan den Rijn, the Netherlands.
· Ranked by Forbes Magazine as among America’s Best Large Employers for 2022 - #84.
· Wolters Kluwer secures 2nd place in Newsweek's Most Trustworthy Companies List 2023
· CEO Nancy McKinstry ranked 16th by Harvard Business Review of the best performing CEOs in the World.
· WK #1 for gender equality in the workplace in the Netherlands & #47 worldwide for 2023.
The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They’re not intended to be an exhaustive list of all responsibilities and requirements. The job description provided is subject to revision and modification at any time. #LI-Hybrid
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Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.
Wolters Kluwer Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Wolters Kluwer and has not been reviewed or approved by Wolters Kluwer.
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Leave & Time Off Breadth — Time away benefits are positioned as broad, spanning vacation and sick time plus paid holidays and other covered leave types. Paid parental and caregiver leave, bereavement leave, and a volunteer day contribute to a more comprehensive time-off offering.
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Retirement Support — Retirement support is framed as meaningful through access to a 401(k)/retirement plan paired with company matching and additional contribution features in some descriptions. This is reinforced by mentions of profit sharing and other long-term savings-oriented programs.
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Parental & Family Support — Family-oriented support stands out through adoption assistance and paid parental leave provisions. These benefits are described alongside other caregiver supports that extend beyond basic leave categories.
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What We Do
Wolters Kluwer (www.wolterskluwer.com) is a global leader in information services and solutions for professionals in the health, tax and accounting, risk and compliance, finance and legal sectors. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services. Founded in 1836 and headquartered in Alphen aan den Rijn, the Netherlands, the company serves customers in over 180 countries, maintains operations in over 40 countries and employs 18,600 people worldwide. Wolters Kluwer reported 2019 annual revenues of €4.6 billion. Listed on Euronext Amsterdam, Wolters Kluwer shares (WKL) are included in the AEX and Euronext 100 indices. Wolters Kluwer has a sponsored Level 1 American Depositary Receipt program. The ADRs are traded on the over-the-counter market in the U.S. (WTKWY).
