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Cin7 is passionate about reducing the cost, time and effort of selling products.
The Role
As a Customer Support Intern at Cin7, you'll assist with support tickets and live chats, troubleshoot customer issues, learn about inventory management and eCommerce, and collaborate with various internal teams while gaining real-world experience in a SaaS environment.
Summary Generated by Built In
Cin7 is a fast-growing global software company that provides solutions for modern-day product sellers. We help these sellers keep track of their inventory at scale, and help them sell their products across multiple sales channels around the world.
Cin7 is expanding very quickly with a mission to become the leading Inventory Management Software brand in the world, and we are looking for a motivated and driven individual to join the team.
Cin7 Sri Lanka is proud of our culture and has been officially recognised with Great Place to Work® Certification™
About the Internship:
This internship is an exciting opportunity for individuals looking to gain hands-on experience in a fast-paced SaaS environment. As a Customer Support Intern, you will work closely with our experienced support specialists to assist customers in using Cin7 products efficiently. This role is designed to help you develop your problem-solving, communication, and technical skills while gaining real-world exposure to customer support operations.
Internship Duration: 1 June 2026 through 30 Nov 2026.
Location: This is an in-person position at our Colombo, Sri Lanka office.
What You’ll Do
- Assist customers by responding to support tickets and live chat inquiries under the guidance of our support team.
- Troubleshoot and analyze issues to identify solutions, learning how to provide world-class customer support.
- Gain experience in inventory management, eCommerce integrations, and SaaS-based support solutions.
- Participate in proactive customer outreach, including scheduling Zoom calls to assist with customer concerns.
- Collaborate with internal teams to understand best practices in handling customer queries, system navigation, and troubleshooting.
- Contribute to documentation and knowledge base improvements by identifying common issues and solutions.
What You’ll Bring
- Currently pursuing or recently completed a degree in Business, Commerce, Accounting, IT, or a related field.
- Strong problem-solving skills and an eagerness to learn in a dynamic environment.
- Excellent written and verbal communication skills.
- A customer-first mindset with a passion for technology and software solutions.
- Ability to manage time effectively and work in a fast-paced team environment.
Values & Behaviors Expected
- Contribute to and uphold company values, recognizing and fostering alignment within the team.
- Encourage collaboration, supporting others and working together to optimize team performance.
- Take initiative in learning, seeking guidance while also sharing your own insights.
- Communicate effectively, engaging with teammates and leadership to share ideas and drive meaningful discussions.
- Strive for continuous improvement, whether in customer interactions, problem-solving, or internal processes.
Why Join Us?
- Gain real-world experience in SaaS customer support and technical troubleshooting.
- Work with a supportive and dynamic team that values innovation and continuous improvement.
- Receive mentorship and training from experienced customer support professionals.
- Opportunity to contribute to meaningful projects and leave a lasting impact.
Why CIN7?
CIN7 is a leader in one of the most exciting software verticals right now, and we're growing exponentially. We're looking to add people to our team who are passionate about working with a fast growth tech company.
At CIN7, we make great products available to everyone. Every month, millions of sales orders flow through our platform reducing the cost, effort and time for product sellers so they can quickly get products to customers and build their brands without worrying about their operations. We pride ourselves on providing Inventory Management and Supply Chain software to help medium-large product businesses thrive in a highly competitive, digital world. CIN7 centrally manages inventory across multiple locations and channels, connecting 500+ systems to support receiving, selling and shipping stock.
We value diversity at Cin7, and bring people into the heart of everything we do. We hire, recruit, and promote without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, pregnancy or maternity, veteran status or any other status protected by applicable law. We understand the importance of creating a safe and comfortable work environment and encourage individualism and authenticity in every member of our team.
Skills Required
- Currently pursuing or recently completed a degree in Business, Commerce, Accounting, IT, or a related field
- Strong problem-solving skills
- Excellent written and verbal communication skills
- Customer-first mindset with a passion for technology and software solutions
- Ability to manage time effectively
What the Team is Saying
Ajoy
CEO
Michelle
Global VP, Partnerships
Jean
Implementation Specialist
Carrie
Program Manager, Partnerships
Shawn
Director, Customer Support (Cin7 Omni)
Cin7 Compensation & Benefits Highlights
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Healthcare Strength — Core coverage includes employer-verified medical, dental, vision, life, and disability insurance in the U.S., with mental‑health resources available via TriNet. Vision coverage is described as effectively free for U.S. employees, adding value beyond core medical.
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Retirement Support — A U.S. 401(k) program with company matching on employee contributions is offered through a named provider. This provides structured long‑term savings support in addition to salary.
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Leave & Time Off Breadth — Unlimited PTO, paid holidays, paid sick time, wellness days, and paid volunteer time are highlighted alongside hybrid/remote flexibility. These elements expand time‑off access and provide flexibility in how time away is used.
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The Company
What We Do
Cin7 connects your channels, inventory and accounting together. It dramatically reduces the cost of selling products across multiple channels, and opens up exciting new opportunities for product sellers. We're built on innovation, trust & collaboration, and a passion to see our customers thrive.
Why Work With Us
Cin7 is collaborative to the core. We’ve built a culture of open communication, continuous learning, and social activity to foster individual career development in a fun, team-centered environment. We love to promote from within: growing together, we can provide the best technology for product companies to sell to more customers in more places.
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Cin7 Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Workplace policies vary by region, but we do allow flexibility in each location.
Typical time on-site:
Not Specified
