Senior Customer Success Manager

Sorry, this job was removed at 04:21 p.m. (CST) on Friday, Dec 12, 2025
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Hiring Remotely in Sydney, New South Wales
Remote or Hybrid
Productivity • Sales • Software
The Work OS that gives everyone the power to build and improve the way their organization runs.
The Role

The Customer Success Team is the trusted advisor for building relationships, driving product adoption, and empowering teams to fulfill their goals. By being experts of the monday.com platform, we are able to provide a unique level of consultation and inspiration to our customers. We are an energetic, empathetic and passionate team that enjoys teamwork and taking on new challenges in this dynamic environment.

  • 5 years+ of B2B SaaS Customer Success experience working with accounts of various sizes
  • Prior experience in Strategy consulting
  • Strong customer facing and presentation skills with the ability to establish credibility with executives
  • Strong quantitative data analysis skills with proven business insight and judgment
  • Experience in building relationships with senior business & platform stakeholders
  • Experience helping customers deploy and see the value of the products they have purchased
  • Superb written and verbal communication skills
  • Positive attitude, empathy, and high energy
  • Ability to take initiative and adapt
  • BA or BS degree

Visa sponsorship for this role is currently not available.

What the Team is Saying

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The Company
HQ: New York, NY
3,049 Employees
Year Founded: 2012

What We Do

monday.com is a work operating system that transforms the way teams work together. We’ve created a solution that connects people to workplace processes promoting a culture of transparency & empowerment. We're obsessed with building an excellent product. Our goal is to create a work operating system that people will love to use—one that’s fast, beautiful & responsive.

Why Work With Us

At monday.com we believe in transparency, accountability, and impact. Together, those values have lent themselves to create a strong culture of professional and creative autonomy where every team member is encouraged to share ideas and help bring them to life!

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About our Teams

monday.com Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

monday.com embraces a flexible work environment with our hybrid model!

Typical time on-site: 3 days a week
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