Job Overview: As a division within findhelp, SchoolCare’s mission is to improve children’s health with technology that efficiently connects schools, families, and healthcare providers. Our solution builds off of our school-centered digital health platform, enabling HIPAA & FERPA-compliant digital health charting, chronic disease management, and immunization compliance reporting. The SchoolCare team is working hard to drive improved health outcomes for American public school districts through health technology and preventive care.
The ideal candidate is a customer-focused, empathetic, and service-oriented professional with a strong desire to improve health outcomes for public school districts through health technology and preventive care. This individual will possess valuable experience in account management, customer success, or project management and possess the technical aptitude to quickly learn new SaaS applications. This position will be responsible for owning the onboarding and engagement success of new customers, building lasting relationships, managing large-scale product implementations, and advocating for customer needs to drive successful renewals and grow the company’s impact.
Responsibilities and Duties:
Engage clients proactively to encourage product adoption and ensure a positive experience.
Own onboarding and engagement success of all school district facing products (school and parents applications)
Manage large scale product implementations with school districts
Collaborate with Product and Engineering to prioritize key customer needs
Serve as the communication channel between our users and our Product and Engineering teams to help maintain the current platform and influence gen features
Understand and translate challenges faced by schools in order to provide input and feedback into design, development, maintenance, training and implementation
Serve as an external facing leader for customers; supporting industry education and managing escalations as needed
Build and maintain relationships with key customer contacts, such as the Project Manager and Technical Lead.
Advocate for the customer, supporting their success, and helping to drive renewals.
Gather customer feedback to understand their needs and goals and help them achieve them.
Qualifications:
Possess a strong desire to use your job and mind to make the world a better place for people in need
BS/BA degree or equivalent
2-5 years experience in account management, customer success, project management
Experience with technology and able to learn new technologies quickly; direct experience with SaaS application support requirements
Customer-focused, enthusiastic, positive, and service-oriented
Skilled at problem-solving, decision making, negotiations, and ability to navigate challenging situations in a professional manner
High emotional intelligence, including strong listening skills, and empathy for customers and their experiences
A passion for building strong, long-term relationships with customers by staying in constant communication and prioritizing their needs
An interest in social determinants of health and healthcare
What the Team is Saying
Findhelp Compensation & Benefits Highlights
-
Healthcare Strength — Medical, dental, and vision coverage are positioned as competitive, with an HDHP option covering 100% of employee‑only premiums and access to One Medical and mental‑health resources. Employer‑paid short/long‑term disability and basic life insurance strengthen overall health and protection.
-
Leave & Time Off Breadth — Time‑off provisions include PTO, paid holidays, volunteer time off, and compassionate leave. Paid parental leave for birthing/adoptive and non‑birthing parents adds meaningful family support.
-
Wellbeing & Lifestyle Benefits — Onsite and cultural perks feature free daily meals and snacks in hub offices, onsite gym access, and pet‑friendly spaces. Community and growth programs such as ERGs, LinkedIn Learning, a book stipend, and technical fellowships round out lifestyle support.
Findhelp Insights
Similar Jobs
What We Do
We’re powering a better social safety net. Building healthier and happier communities starts with supporting the whole person. That’s why Findhelp was founded in 2010: to connect all people in need to the programs that serve them with dignity and ease. Our software platform enables community organizations, governments, and businesses across industries to easily manage and coordinate care. From screening and closed-loop referrals to outcomes tracking and actionable health equity insights, Findhelp is leading the modernization of the social safety net. For more information, visit https://company.findhelp.com.
Why Work With Us
Our unique platform connects people to over half a million resources across the nation, ensuring that support is accessible for everyone. Join us in our mission-driven culture to create meaningful change, empowering individuals with the resources they need to thrive—all while prioritizing privacy and security.
Gallery
Findhelp Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
You can expect to be in-office Monday-Thursday if you’re applying to positions in Austin, TX, Madison, WI, and Denver, CO.
