Customer Success Manager, Rokt Ads

We are Rokt, a hyper-growth ecommerce leader. Rokt is the global leader in ecommerce, unlocking real-time relevance in the moment that matters most. Rokt’s AI Brain and ecommerce Network powers billions of transactions connecting hundreds of millions of customers, and is trusted to do this by the world’s leading companies.

Rokt is an AI-first company. We are a team of builders helping smart businesses find innovative ways to meet customer needs and generate incremental revenue. Leading companies drive 10-50% of additional revenue—and often all their profits—from the extra products or services they sell. This economic edge unleashes a world of possibilities for growth and innovation.

At Rokt, we practice transparency in career paths and compensation. We believe in transparency, which is why we have a well-defined career ladder with transparent compensation and clear career paths based on competency and ability. Rokt’stars constantly strive to raise the bar, pushing the envelope of what is possible.

We are looking for a Customer Success Manager, Rokt Ads

• Total Target Compensation: ¥15,300,000 – ¥18,800,000JPY per year (includes base salary, commission, and equity)
• Fixed Annual Salary: ¥12,250,000 – ¥15,000,000JPY
• Target Commission (STIP): ¥1,250,000 – ¥2,000,000 JPY
• Equity: Initial grant of 1200 RSUs, vesting over 4 years

As a Client Success lead for Rokt Ads, you will help solve the problem of the Japanese local advertisers to expand their market reach via Rokt Thanks’ network available in Japan by supporting advertisers to launch, optimize, and scale campaigns that deliver measurable outcomes through Rokt Ads.  Based in Tokyo, you will work closely with clients and cross-functional partners to execute campaigns with excellence, identify trends and irregularities in performance data, and translate product capabilities into clear customer value.  This is a role designed for builders who are excited to learn fast, use AI and data to improve outcomes, and grow into managing broader client relationships over time.  The role is intentionally scoped to scale with company growth by building strong fundamentals in execution, product fluency, structured problem-solving, and adaptability as priorities evolve.

• Support onboarding, launch, execution, and ongoing optimization of Rokt Ads campaigns for assigned clients, with increasing autonomy.
• Analyze campaign and portfolio data to identify irregularities, major trends, and actionable insights, and communicate findings clearly to internal and external stakeholders.
• Build confidence managing smaller accounts or discrete components of larger advertiser relationships, ensuring timely follow-through and strong operational execution.
• Learn and apply AI-enhanced tools, automation, and Rokt product insights to improve campaign efficiency, reporting quality, and customer outcomes.
• Partner effectively across Sales, Account Management, Ad Operations, Product, and other internal teams to solve problems quickly and adapt to changing business priorities.

Requirements

• 3+ years of experience in client success, account management, digital advertising, campaign management, performance marketing, or a related customer-facing role.
• Solid experience using data, spreadsheets, reporting tools, or ad platforms to monitor performance and generate insights; experience with campaign management or marketing technology tools would be beneficial.
• Strong organizational skills and the ability to operate effectively in fast-paced teams, balancing multiple priorities while meeting deadlines.
• A builder mindset with humility, curiosity, and accountability; you proactively ask questions, seek feedback, and constantly look for better ways to improve and accelerate outcomes.
• Good knowledge of digital advertising, ecommerce, campaign optimization, or customer performance metrics would be great, and an interest in using AI-driven tools to improve execution is highly valued.
• Language requirements : Native level Japanese and Business level English.

Benefits

• Work with Leading Brands: You’ll manage relationships with some of the world’s top ecommerce companies. Every client is a chance to understand a different business, sharpen your commercial instincts, and see the direct impact of your work on their growth.
• Innovate with AI: Use Rokt’s AI-powered tools and analytics to uncover insights, optimize performance, and deliver results that clients can’t get anywhere else. You’ll be at the forefront of how AI is transforming ecommerce.
• Develop Real Commercial Skills: From data analysis to strategic account planning to executive-level conversations, you’ll build the skill set of a well-rounded commercial leader — fast.
• Empowered Culture: Join a team of owners in a culture that encourages you to act boldly and learn from every experiment. You’ll have autonomy to innovate, support when needed, and recognition when you deliver results.
• Great Environment & Benefits: Work with smart, down-to-earth colleagues in a vibrant, inclusive workplace. Rokt offers transparent career progression, continuous development opportunities, equity ownership, and perks to support your growth and well-being.

About The Benefits:

We leverage best-in-class technology and market-leading innovation in AI and ML, with all of that being underlined by building and maintaining a fantastic and inclusive culture where people can be their authentic selves, and offering a great list of perks and benefits to go with it:

• Become a shareholder. Every Rokt’star gets equity in the company
• Every employee has enterprise access to leading AI tools (Claude, ChatGPT, Gemini, Replit, etc) building AI fluency as a core skill, not a side project
• Access generous retirement plans
• Extra leave (bonus annual leave, sabbatical leave etc.) 
• Work with the greatest talent in town
• We believe we’re better together. We love spending time together and are in the office most days (teams are in the office minimum 4 days per week).

We at Rokt choose to create a company that is as diverse and inclusive as the world we live in by attracting, growing & keeping the best talent. Equal employment opportunities are available to all applicants without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If this sounds like a role you’d enjoy, apply here, and you’ll hear from our recruiting team.

Note: The first stage of the recruitment process for this role is to complete a 20-minute online aptitude test as well as an employee personality profile assessment, which will be sent out to your application email. Successful candidates will be contacted to discuss next steps.