Tulip, the leader in AI-native frontline operations, is helping companies around the world equip their workforce with composable, connected apps, leading to higher quality work, improved efficiency, and end-to-end traceability across operations. Tulip’s cloud-native, no-code platform, powered by embedded AI, is driving the digital transformation of industrial environments through composable, human-centric solutions that go beyond disrupting the Manufacturing Execution System (MES) category.
A spinoff out of MIT, Tulip is headquartered in Somerville, MA, with offices in Germany, Hungary, Singapore, and Israel. Tulip has been recognized as a World Economic Forum Global Innovator, a 2024 Deloitte Technology Fast award winner, one of Energage’s Top Workplaces USA, and one of Built In Boston’s “Best Places to Work” and “Best Midsize Places to Work.”
About You:
- You like to solve problems. Amid uncertainty, you develop an independent perspective, and know how to structure information and initiatives to make them meaningful
- You communicate clearly across levels, with people from the shop floor to engineering managers to c-level executives
- You have direct experience with implementing manufacturing shop floor change, or implementing business information technology systems to operational environments
- You are customer-focused and excited to partner with customers to deliver measurable impact
- You Google your way out of most problems, and understand that every customer sees the world a bit differently
What skills do I need?
- BA/BS (MBA/Masters preferred)
- Direct experience with implementing change in manufacturing and operations
- 4+ years of experience in Account Management, Customer Success (SaaS Customer Success preferred), Management Consulting, or other client-facing roles in the manufacturing and operations industry
- Experience creating and leading executive presentations, and experience working with enterprise corporations and multicultural business environments
- Experience coordinating and leading action among cross-functional teams (e.g. Sales, Product, Engineering, Marketing, Professional Services)
- Bias for action and client impact
- Ability to travel (estimated 20%)
Key Responsibilities:
- Manage a portfolio of customer accounts, their usage and health relative to digital transformation with Tulip, and Tulip's relationship with each customer
- Guide customers to use Tulip as a tool to improve their operations through digitization, including recommending use cases and tracking and communicating ROI
- Act as a trusted partner to customers to ensure and manage contract renewals and support commercial expansion
- Coordinate across internal teams, from Customer Support, Professional Services, Product Management, and Sales
- Build and improve internal processes and content, as mechanisms to scale up and mature the Customer Success function
Key Collaborators:
- Customers
- Tulip's partners, who may also be supporting an account
- Professional Services
- Support teams
- Sales
- Product Management
Working At Tulip
We know even great candidates experience imposter syndrome. Even if you don’t match every requirement, applying gives you the opportunity to be considered.
We’re building a strong, diverse team that values hard work, families, and personal well-being.
Benefits of working with us include:
- Direct impact on product and culture
- Company equity
- Competitive benefits package including commuter benefits, learning and development stipend, team events, catered lunches 3 days a week
- Flexible work schedule and unlimited vacation policy
- An inclusive, dog-friendly office with diverse and inspiring colleagues
We are an equal opportunity employer. At Tulip, we celebrate all. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Help us build an inclusive community that will transform frontline operations.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Please note that we may use AI-based tools to support parts of our hiring process. All data processing is carried out in compliance with local data protection laws, ensuring all personal candidate information is handled securely and ethically.
Skills Required
- BA/BS degree
- MBA/Masters
- Direct experience implementing change in manufacturing and operations
- 4+ years experience in Account Management, Customer Success, Management Consulting, or other client-facing roles in manufacturing/operations (SaaS Customer Success preferred)
- Experience creating and leading executive presentations and working with enterprise corporations and multicultural environments
- Experience coordinating and leading cross-functional teams (Sales, Product, Engineering, Marketing, Professional Services)
- Customer-focused with a bias for action and delivering measurable client impact
- Ability to travel (estimated 20%)
What the Team is Saying
Tulip Compensation & Benefits Highlights
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Healthcare Strength — Health plans are characterized by strong employer cost-sharing and multiple plan options, with coverage spanning medical, dental, vision, disability, and life insurance. Premium support for employees is highlighted as generous, elevating the perceived value of the medical offering.
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Leave & Time Off Breadth — Time off is presented as flexible and abundant through an unlimited vacation policy, paid holidays, and wellness days, alongside hybrid/remote work practices. Parental leave is also emphasized, reinforcing a family‑supportive posture.
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Wellbeing & Lifestyle Benefits — Everyday perks and stipends—such as commuter benefits, work‑from‑home support, fitness subsidies, and catered lunches—add tangible lifestyle value. Office‑specific perks like a dog‑friendly space and regular team events further enhance the day‑to‑day experience where available.
Tulip Insights
What We Do
Tulip, the leader in frontline operations, is helping companies around the world equip their workforce with connected apps, leading to higher quality work, improved efficiency, and end-to-end traceability across operations. Companies of all sizes and across industries have implemented composable solutions with Tulip’s cloud-native, no-code platform to solve some of the most pressing challenges in operations: error-proofing processes and boosting productivity, capturing and analyzing real-time data, and continuous improvement.
Why Work With Us
We’re building a strong, diverse team that values hard work, families, and personal well-being. Help us build an inclusive community that will transform frontline operations.
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Tulip Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
