Customer Solution Director

Grow with us
Location: Toronto, ONT.
At this time, Ericsson Canada Inc. does not provide immigration assistance/sponsorship now or in the future for this position.
About this opportunity:
As a Customer Solutions Director - Core Networks in CU Canada, Market Area Americas, you will be responsible for driving the adoption and successful evolution of Ericsson's Core Network portfolio across Canadian customers. Working closely with Sales, Delivery, Business Areas, and Domain organizations, you will shape customer strategies, influence network transformation roadmaps, and position Ericsson as the trusted partner for next-generation Core Networks.
This role requires deep technical expertise in Packet Core and cloud-native networks, combined with strong customer engagement, strategic thinking, and consultative leadership. While Packet Core expertise is essential, experience across other Core Network domains-including IMS, Policy, Exposure, Orchestration, Automation, OSS, Network Management, and emerging Core technologies-is highly desirable.
What you will do:

• Bring deep expertise in Ericsson's Core Network portfolio, with particular focus on Packet Core and cloud-native network solutions.
• Lead the design, positioning, and lifecycle management of Core Network solutions, ensuring alignment with customer business objectives, network evolution strategies, and industry standards.
• Drive the technical sales process and own the development of comprehensive, differentiated, and customer-centric solutions across 4G, 5G, and future Core Network technologies.
• Provide guidance on the implementation of Core Network functionalities and use cases, leveraging cloud-native architectures, automation frameworks, AI-driven operations, and advanced security capabilities.
• Lead complex customer engagements involving Ericsson Core Network solutions, ensuring scalability, resiliency, operational efficiency, and compliance with industry and regulatory requirements.
• Develop and maintain trusted relationships with customer leadership, architects, and operational teams while providing end-to-end solution support throughout pre-sales and post-sales phases.
• Actively contribute to RFPs, business cases, financial modeling, solution proposals, and technical defenses.
• Lead customer workshops, executive briefings, innovation sessions, and strategic discussions, demonstrating Ericsson's end-to-end Core Network vision and portfolio capabilities.
• Collaborate closely with Product Management, R&D, Business Areas, and Domain organizations to influence product roadmaps and ensure customer requirements are represented in future portfolio evolution.
• Support trials, proofs of concept, and innovation initiatives that demonstrate the value of advanced Core Network capabilities, including AI-enabled operations, automation, network exposure, and service monetization.
• Deliver success through empowerment and accountability by modeling behaviors aligned with Ericsson values and strategic priorities.

The skills you bring:

• Bachelor's or Master's degree in Engineering, Computer Science, Telecommunications, or a related technical discipline.
• MBA or equivalent business experience is considered an asset.
• 15+ years of experience in telecommunications, including 10+ years in Core Networks, Cloud Core technologies, software solutions, or related domains.
• Minimum 5 years in customer-facing, consultative, solution management, or technical sales leadership roles supporting communication service providers.
• Deep technical expertise in Packet Core architecture, design, and evolution, including EPC and 5G Core.
• Strong understanding of broader Core Network domains such as IMS, Policy Control, Charging, Network Exposure, Service-Based Architecture (SBA), OSS, Network Management, Automation, and Cloud Infrastructure solutions.
• Proven track record leading complex technical sales engagements, business case development, RFP responses, and cross-functional solution execution from opportunity creation through delivery.
• Strong understanding of cloud-native architectures, containerized network functions (CNFs), network automation, orchestration, and operational transformation initiatives.
• Demonstrated ability to influence customer technology strategy, build executive relationships, and communicate complex concepts effectively to both technical and business audiences.
• Strong collaboration skills with Business Areas, Domains, Product Management, Services, and R&D organizations.
• Experience presenting to senior customer leaders, CTO organizations, and executive stakeholders.
• Knowledge of the Canadian telecommunications market and Tier-1 service provider environments is highly desirable.
• Preferred: Prior Market Area, Customer Unit, or Global Customer Unit experience and established relationships within Ericsson Core Networks product management and R&D organizations.
• You are comfortable using AI-powered tools and workflows (e.g., coding and authoring assistants, search and summarization copilots, analytics, modeling, and automation assistants) in your daily work. You actively identify opportunities to leverage AI to improve solution quality, customer outcomes, productivity, and decision-making.
• You are expected to champion the adoption of AI-enabled ways of working, promote data-driven decision making, and contribute to Ericsson's AI transformation by applying AI capabilities responsibly and effectively in customer engagements, solution development, and business operations.

Why join Ericsson?
At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Ericsson uses a merit-based hiring approach that values people with different experiences, perspectives and skillsets. We truly believe this approach drives innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity employer, learn more.
If you need assistance or to request an accommodation due to a disability, please contact Ericsson at [email protected].
DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.
Primary country and city: Canada (CA) || Toronto (Country/ City)
Job details: Domain Sales Manager
Compensation and Benefits at Ericsson
At Ericsson, we know that our people are the key to our success. We offer a competitive package to help with your individual needs and goals.
Your Pay
The salary offered is dependent on various factors including, but not limited to, location, and the candidate's combination of job-related knowledge, qualifications, skills, education, training, and experience.
The salary range for this position is
• Ontario: $161,000 - $213,000
Sales Incentive Plan (SIP): Your pay also includes the opportunity for sales incentives as a part of Ericsson's Sales Incentive Plan. Actual payouts are based on performance of the business against the unit's objectives, individual performance, and the individual incentive target. Certain eligibility and pro-ration rules apply.
Your Health
Ericsson offers excellent health benefits including the choice of 3 medical and dental plan options that allow an employee to select the level of coverage that suits their needs. Core level coverage is paid for fully by Ericsson.
Your Financial Security
We invest in both your short and long-term financial wellbeing. Ericsson's Group Retirement & Savings Program offers an automatic 2% company contribution into the Pension Plan. Ericsson also offers a 50% match of employee's contribution into the Registered Retirement Savings Plan, up to 8% of the employee's contribution (maximum of 4% match). This leads to a total company contribution potential of 6%. Employees will also basic life insurance and basic accidental death and dismemberment coverage at two-times annual base pay at no cost, as well as short-term disability coverage. Employees also have the option to participate in Ericsson's Stock Purchase Plan.
Your Time
Your work-life balance is important to us. New employees are provided a minimum of 18 days of accrued vacation, at least 3personal days, minimum 10 holidays, 1 volunteer day, and sick days. Please note paid time off is pro-rated based on the employee's start date. Furthermore, Ericsson provides up to 10 weeks of paid maternity leave and 6 weeks of parental or adoption leave at 100% of pay.
Additional Benefits
Ericsson offers many other company-paid benefits such as financial wellness programs, educational assistance, matching gifts, wellness account, and recognition programs.