Customer Service Representative (Sales Support) | OmniCable
Currently, we are looking for an outgoing and self-assured Customer Service Representative (Sales Support) to support the growth and development of OmniCable. The successful candidate will provide best-in-class customer service and promote positive customer relationships.
Customer Service Rep (Sales Support) Responsibilities:
- Support Account Managers by assisting with customer needs, issues, and other related administrative duties
- Establish and maintain positive work relationships with internal team and customers
- Proactively engage under-penetrated account base, to promote OmniCable awareness and cultivate business
- Support order completion with customers as needed
- Receive and coordinate incoming call overflow
- Enter and maintain customer information, questions, and issues in OPUS and SFDC
- Provides friendly and efficient Customer Service throughout.
Our Opportunity:
OmniCable, LLC (OmniCable) is a premier redistributor of wire and cable, electrical products, and value-added services. OmniCable empowers our industry to be successful by providing an exceptional experience through operational excellence, accuracy and precision, and a partnership approach. With a multi-million-dollar inventory and the acquisition of Houston Wire & Cable, we offer distributors products from the industry’s leading manufacturers from our 16 North American distribution centers. Since our founding in 1977, we only sell to distributors.
OmniCable is a subsidiary of Dot Family Holdings. Our employees are all working towards the same goal, which is our Mission Statement: To empower shared success by being the best vendor to our customers, the best customer to our vendors, and the best employer to our employees through innovation and collaboration.
We believe in empowering your future!
Work Experience
Customer Service Rep (Sales Support) Job Requirements:
- High School Diploma
- Microsoft Office Proficiency
- Exceptional organizational & time management skills
- Strong communication & interpersonal skills
Bonus:
- Bachelor’s Degree, or equivalent experience
- Salesforce.com proficiency (or another CRM system)
- Experience with service industry or call center
- Experience with industrial sales
Benefits
Besides earning a competitive wage, OmniCable offers these other great benefits:
- Competitive Medical / Dental / Vision / Prescription Plans
- No-cost Life / STD / LTD / AD&D
- Health Savings & Dependent Care Accounts
- 401k Retirement Savings Plan with competitive employer match
- Tuition Reimbursement
- Scholarship Fund
- Flexible Workplace
Skills Required
- High school diploma
- Microsoft Office proficiency
- Exceptional organizational and time management skills
- Strong communication and interpersonal skills
- Bachelor's degree or equivalent experience
- Salesforce.com proficiency or experience with another CRM system
- Service industry or call center experience
- Industrial sales experience
OmniCable Compensation & Benefits Highlights
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Leave & Time Off Breadth — PTO is often characterized as generous, with paid holidays and floating holidays, and employer-verified notes citing good accrual for new hires. The combination of generous PTO, holidays, and early accrual creates strong time-off breadth.
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Healthcare Strength — The careers site highlights comprehensive medical, dental, and vision coverage along with mental health resources, an EAP/wellness provider, and immediate start-date coverage in some materials. Built In’s descriptions reinforce a robust health offering that includes mental health support.
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Retirement Support — A 401(k) with company match is complemented by profit sharing and access to financial advisors, with charitable matching also noted. These elements indicate a standard-to-solid retirement setup that goes beyond a basic savings plan.
OmniCable Insights
What We Do
OmniCable is a premier redistributor of wire and cable, electrical products, and value-added services. OmniCable empowers our industry to be successful by providing an exceptional experience through operational excellence, accuracy and precision, and a partnership approach. With a multi-million dollar inventory and the acquisition of Houston Wire & Cable, we offer distributors products from the industry’s leading manufacturers. Since our founding in 1977, we only sell to distributors. Mission Statement: “To empower shared success by being the best vendor to our customers, the best customer to our vendors, and the best employer to our employees through innovation and collaboration.”
Why Work With Us
At OmniCable, we're empowered to make an impact every day in a hands-on, collaborative environment where we grow, feel supported, and deliver at the highest level — leading the industry that powers and keeps the world connected.
OmniCable Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
