Spectrum Jobs

Customer Service Representative | SB Billing Support

Spectrum

Customer Service Representative | SB Billing Support

Posted Yesterday

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Charlotte, NC, USA

In-Office

Entry level

Information Technology • Internet of Things • Mobile • On-Demand • Software

The growth of our industry and evolving technology powers our employees’ careers as they move up or around the company.

The Role

Handles Spectrum Business customer billing inquiries, processes payments, presents relevant products and services, resolves concerns, documents account activity, and provides professional support. The role requires accurate customer service, familiarity with multiple software systems, effective communication, schedule adherence, and participation in coaching. A high school diploma and basic external customer service experience are required; call center, high-volume phone, computer application, or telecommunications experience is preferred.

Summary Generated by Built In

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Do you have a knack for resolving customer issues and providing reliable support? As a Customer Service Representative for Spectrum Business, you'll manage customer billing inquiries, process payments and establish positive relationships through every interaction. Your commitment to service will shape customer loyalty and strengthen Spectrum's reputation for excellence.
How You'll Make an Impact

Address customer billing questions and efficiently process payments
Present and discuss Spectrum products and services to meet customer needs
Interact professionally to represent Spectrum's commitment to quality
Resolve customer concerns in alignment with company policies
Remain knowledgeable about Spectrum services to provide informed assistance
Accurately document customer account records
Participate in coaching sessions and adhere to work schedules

Working Conditions

Normal office environment

What You'll Bring to Spectrum
Required Qualifications
Education

High school diploma or equivalent

Experience

Experience providing core basic customer service to external customers

Skills

Ability to read, write, speak and understand English

Preferred Qualifications
Experience

6+ months customer service or related experience
6+ months of heavy volume phone experience
6+ months working with computers and software applications
Experience in cable operations or telecommunications call center

Skills

Ability to navigate multiple systems, applications, and tools simultaneously while handling calls and maintaining a high standard of customer service

#LI-MY1
CCM118 2026-84311 CCM118 2026
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S.
Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.

Skills Required

High school diploma or equivalent
Experience providing core basic customer service to external customers
Ability to read, write, speak, and understand English
6+ months of customer service or related experience
6+ months of heavy-volume phone experience
6+ months working with computers and software applications
Experience in cable operations or a telecommunications call center
Ability to navigate multiple systems, applications, and tools simultaneously while handling calls

What the Team is Saying

Spectrum Compensation & Benefits Highlights

Retirement Support — The 401(k) program is described as dollar‑for‑dollar up to 6% of pay, with many roles also receiving an additional 3% employer retirement contribution. Feedback suggests this creates a notably strong foundation for long‑term savings.
Healthcare Strength — Core medical, dental, and vision coverage is paired with health accounts and mental‑health resources, with up to $1,500 funded into a healthcare account for some national plans. Company materials also indicate efforts to keep employee premiums stable over time.
Parental & Family Support — Paid parental leave (six weeks for parents, 14 weeks for birth mothers), fertility benefits, and up to $15,000 for adoption/surrogacy reimbursement are highlighted. These offerings indicate meaningful support for family building and caregiving needs.

Learn more about Spectrum's Compensation & Benefits →

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The Company

HQ: Stamford, CT

100,000 Employees

Year Founded: 1993

What We Do

At Spectrum, our Product & Technology teams build the platforms and tools that power seamless connectivity and entertainment across Internet, WiFi, Video, Mobile and Voice. Supporting more than 500 million devices, we’re transforming the next era of connected experiences with some of the fastest, most reliable and advanced services in the nation. It’s an unmatched environment for designers, architects, engineers, developers, operators and data scientists to grow their careers, solve complex challenges and collaborate to deliver exceptional customer experiences. Join us to help deliver what’s next.

Why Work With Us

At Spectrum, we continually refine technology, process, and structure. We are committed to delivering a superior network infrastructure, the most competitive products, and highly rated customer experiences. Our talented team of experts deploys technology solutions and builds systems and tools for our employees to provide exceptional operations.