Spectrum Jobs

Community Solutions Customer Service Representative I

Spectrum

Community Solutions Customer Service Representative I

Posted Yesterday

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Greensboro, NC, USA

In-Office

Entry level

Information Technology • Internet of Things • Mobile • On-Demand • Software

The growth of our industry and evolving technology powers our employees’ careers as they move up or around the company.

The Role

Provides phone-based customer support for Spectrum Community Solutions products, troubleshooting video, internet, and streaming issues; managing activations, billing, orders, and account updates; recommending upgrades; escalating complex issues; and determining when field visits are needed. The role requires strong communication, multitasking, problem-solving, sales orientation, and proficiency with billing and account systems in an office environment with varied schedules.

Summary Generated by Built In

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Imagine making a real difference for customers by guiding them through Spectrum's Community Solutions products and services. If you thrive on solving problems and enjoy helping others, this customer service role offers an opportunity to build lasting relationships while expanding your knowledge of technology and account management. Your expertise and positive approach will directly influence customer satisfaction and strengthen Spectrum's reputation.
How You'll Make an Impact

Resolve customer inquiries and troubleshoot Video, Internet and Streaming issues using Spectrum's diagnostic tools
Manage account activation, maintenance and billing concerns through thoughtful phone support
Recommend upgrades and solutions based on customer needs to enhance product value
Process orders and navigate account management systems for new sales and account updates
Facilitate escalations and determine if field visits are needed for complex issues
Contribute ideas to improve the customer experience and build long-term relationships
Consistently achieve sales activity goals and maintain current knowledge of Spectrum product offerings

Working Conditions

Office environment with various schedules including holidays

What You'll Bring to Spectrum
Required Qualifications
Education

High school diploma or equivalent

Experience

Customer service and sales or retention experience

Skills

Ability to read, write, speak and understand English
Knowledge of Spectrum products and troubleshooting for Video, Internet and Voice repair
Proficiency in billing systems
Strong verbal and written communication skills
Complex problem solving abilities
Quick thinking, goal orientation, ambition and determination
Strong follow-up, accuracy, multitasking and attention to detail
Positive phone demeanor and excellent customer service
Ability to use personal computer, relevant software including Microsoft Office Suite and intranet navigation

Preferred Qualifications
Experience

1+ years working in cable operations or telecommunications call center

#LI-JC7
CBI112 2026-85147 CBI112 2026
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S.
Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.

Skills Required

High school diploma or equivalent
Customer service and sales or retention experience
Ability to read, write, speak, and understand English
Knowledge of Spectrum products and troubleshooting for video, internet, and voice repair
Proficiency in billing systems
Strong verbal and written communication skills
Complex problem-solving abilities
Quick thinking, goal orientation, ambition, and determination
Strong follow-up, accuracy, multitasking, and attention to detail
Positive phone demeanor and excellent customer service
Ability to use a personal computer, Microsoft Office Suite, and intranet navigation
At least 1 year working in cable operations or a telecommunications call center

What the Team is Saying

Spectrum Compensation & Benefits Highlights

Retirement Support — The 401(k) program is described as dollar‑for‑dollar up to 6% of pay, with many roles also receiving an additional 3% employer retirement contribution. Feedback suggests this creates a notably strong foundation for long‑term savings.
Healthcare Strength — Core medical, dental, and vision coverage is paired with health accounts and mental‑health resources, with up to $1,500 funded into a healthcare account for some national plans. Company materials also indicate efforts to keep employee premiums stable over time.
Parental & Family Support — Paid parental leave (six weeks for parents, 14 weeks for birth mothers), fertility benefits, and up to $15,000 for adoption/surrogacy reimbursement are highlighted. These offerings indicate meaningful support for family building and caregiving needs.

Learn more about Spectrum's Compensation & Benefits →

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The Company

HQ: Stamford, CT

100,000 Employees

Year Founded: 1993

What We Do

At Spectrum, our Product & Technology teams build the platforms and tools that power seamless connectivity and entertainment across Internet, WiFi, Video, Mobile and Voice. Supporting more than 500 million devices, we’re transforming the next era of connected experiences with some of the fastest, most reliable and advanced services in the nation. It’s an unmatched environment for designers, architects, engineers, developers, operators and data scientists to grow their careers, solve complex challenges and collaborate to deliver exceptional customer experiences. Join us to help deliver what’s next.

Why Work With Us

At Spectrum, we continually refine technology, process, and structure. We are committed to delivering a superior network infrastructure, the most competitive products, and highly rated customer experiences. Our talented team of experts deploys technology solutions and builds systems and tools for our employees to provide exceptional operations.