TransUnion's Job Applicant Privacy Notice
Team Overview
At TransUnion, we strive to build an environment where our associates are in the driver’s seat of their professional development, while having access to help along the way. We encourage everyone to pursue passions and take ownership of their careers. With the support of colleagues and mentors, our associates are given the tools needed to get where they want to go. Regardless of job titles, our associates have the opportunity to learn new things and be a leader every day.This role is responsible for providing operational customer support to TransUnion’s corporate clients (B2B). This role ensures continuous and uninterrupted access to contracted products through efficient user management, inbound and outbound call handling, and first‑level incident resolution, while maintaining a strong service mindset and focus on operational excellence.
Come be a part of our team – you’ll work with great people, pioneering products and cutting-edge technology. This job is assigned as On-Site Essential and requires in- person work at an assigned TU office location as a condition of employment.
Role Overview And Core Responsibilities
- 2–3 years of experience in customer service or call center environments
- Experience managing user access, password resets, and basic operational incidents
- Strong communication skills, patience, and customer‑oriented mindset
- Ability to work under pressure in high‑volume, time‑sensitive environments
- Experience using CRM or ticketing tools (Salesforce preferred, others acceptable)
Whether you’re already proficient or continue developing, we’re happy to support growth in:
- Service KPIs and performance indicators analysis
- Power BI or reporting tools for service metrics
- Prior experience supporting corporate clients (B2B)
- Intermediate English proficiency (nice to have)
Required Knowledge And Experiences
- This role focuses on day‑to‑day customer service activities such as user creation, modification, and deactivation, handling inbound and outbound calls, resolving first‑level incidents, and escalating technical issues when needed.
- Supports service reporting, dashboard creation, and continuous improvement initiatives to enhance customer experience.
- Ensure uninterrupted access to TransUnion products for corporate clients
- Deliver timely, empathetic, and effective customer support
- Support service performance tracking through KPIs and reporting
- Contribute to continuous improvement and operational stability
#LI-Hybrid
TransUnion Overview:
At TransUnion, we encourage and are committed to creating a real, positive impact and shared sense of purpose within our Workforce for Good, which empowers our people to grow, innovate and contribute to a better future for our communities and customers. We strive to build an environment where our associates are in the driver’s seat of their professional development— while having access to help along the way. We recognize that success comes when our associates thrive both professionally and personally; that’s why we prioritize work/life flexibility and offer resources for our teams across the globe to collaborate and drive excellence.
Be a part of our Workforce for Good – you’ll work with great people, pioneering products and cutting-edge technology.
TransUnion Job Title
Rep II, Customer Support Operations
Skills Required
- 2-3 years of experience in customer service or call center environments
- Experience managing user access, password resets, and basic operational incident resolution
- Strong communication skills, patience, and customer-oriented mindset
- Ability to work under pressure in high-volume, time-sensitive environments
- Experience using CRM or ticketing tools
- Salesforce experience
- Support service reporting and dashboard creation (Power BI or other reporting tools)
- Prior experience supporting corporate clients (B2B)
- Intermediate English proficiency
- On-site work at assigned TransUnion office required
What the Team is Saying
TransUnion Compensation & Benefits Highlights
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Healthcare Strength — Healthcare is described as comprehensive with day-one medical, dental and vision coverage, plus HSA/FSA options and expanded mental-health support via Spring Health. Feedback suggests coverage depth and immediate eligibility are notable strengths.
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Parental & Family Support — Family support includes paid parental leave with a gradual return, adoption and caregiver assistance, and backup care through a Care@Work membership. External recognition highlights inclusive offerings such as fertility support and bereavement provisions.
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Leave & Time Off Breadth — Time-off programs feature flexible time off, paid holidays, two global wellness days, and paid volunteer time. Feedback suggests these leave elements contribute meaningfully to work-life balance.
TransUnion Insights
What We Do
TransUnion is a global information and insights company that makes trust possible by ensuring that each consumer is reliably and safely represented in the marketplace. We do this by having an accurate and comprehensive picture of each person. This picture is grounded in our legacy as a credit reporting agency which enables us to tap into both credit and public record data; our data fusion methodology that helps us link, match and tap into the awesome combined power of that data; and our knowledgeable and passionate team, who stewards the information with expertise, and in accordance with local legislation around the world. Because of our work, organizations can better understand consumers in order to make more informed decisions, and earn their trust through great, personalized experiences, and the proactive extension of the right opportunities, tools and offers. In turn, consumers can be confident that their data identities will result in the opportunities they deserve. We make trust possible, so businesses and consumers can transact with confidence and achieve great things. We call this Information for Good®—it’s our purpose, and what drives us every day.
Why Work With Us
Our culture is welcoming, energetic and innovative. There’s an overall synergy that flows throughout TransUnion, creating a sense of unity in knowing that we’re all working to achieve the same overall goal. We’re dedicated to providing opportunities for our people to get involved and stay connected with their colleagues across the globe.
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TransUnion Teams
TransUnion Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
