Octus
Octus is a leading global provider of credit intelligence, data, and analytics. Since 2013, tens of thousands of professionals across hedge fund, investment banking, management consulting, and law firm verticals have come to rely on Octus to make better, faster, and more confident decisions in pace with the fast-moving credit markets.
For more information, visit: https://octus.com/
Working at Octus
Octus hires growth-minded innovators and trailblazers across the globe to drive our business and culture. Our core values – Action Oriented, Customer First Mindset, Effective Team Players, and Driven to Excel – define an organizational ethos that’s as high-performing as it is human. Among other perks, Octus employees enjoy competitive health benefits, matched 401k and pension plans, PTO, generous parental leave, gym subsidies, educational reimbursements for career development, recognition programs, pet-friendly offices (US only), and much more.
Role
We are changing the way that professionals access opaque or complex information, and we are always looking for bright minds to join our growing Customer Operations team.
As a Customer Operations Intern, you will work alongside our Support teams across both our public and private platforms, gaining hands-on experience in a fast-paced, client-facing environment. You will assist in handling general support requests and user permissioning tasks, while collaborating with internal teams to help deliver an exceptional client experience.
The tenure of this internship program will be between 6-9 months and you will be receiving a monthly stipend.
The Team – Customer Operations
We are a growing team with ambitious and energetic individuals. The team has a very pro-active, can-do approach to work, and we expect any new joiner to have the same energy.
The Customer Operations team regularly works in collaboration with other teams such as Tech, Product Operations, Customer Success, Account Management and Editorial. As an intern, you will get a lot of exposure and insight into how the company functions on a day-to-day basis.
Key Responsibilities:
- Support both the public and private platform Support teams in handling day-to-day client requests via email and internal ticketing systems.
- Assist in processing user permissioning requests, ensuring accurate and timely access provisioning across platforms.
- Respond to general support inquiries in a professional and timely manner, helping to ensure a high standard of client satisfaction.
- Help maintain accurate and up-to-date user records and account information in our internal systems.
- Collaborate with cross-functional teams including Tech, Product Operations, and Customer Success to resolve client issues and escalate where necessary.
- Assist with internal reporting and data maintenance tasks as required.
- Perform other related duties as assigned.
Requirements:
- Recent graduate with a Bachelor’s degree in Business, Finance, Marketing, or a related field, OR currently enrolled in the final semester of an undergraduate degree program.
- Strong interest in financial services, technology, or client-facing roles.
- Excellent verbal and written communication skills in English.
- Strong attention to detail with the ability to manage multiple tasks in a fast-paced environment.
- A proactive and collaborative attitude with a willingness to learn.
- Willingness to work US/EMEA hours.
Equal Employment Opportunity
Octus is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, pregnancy, veteran status, or any other legally protected status. We strive to create an inclusive and diverse work environment where all individuals are valued, respected, and treated fairly. We believe that diversity enriches our workplace and enhances our ability to innovate and succeed.
Skills Required
- Recent graduate with a Bachelor's degree in Business, Finance, Marketing, or related field, OR currently enrolled in final semester
- Strong interest in financial services, technology, or client-facing roles
- Excellent verbal and written communication skills in English
- Strong attention to detail with the ability to manage multiple tasks in a fast-paced environment
- A proactive and collaborative attitude with a willingness to learn
- Willingness to work US/EMEA hours
Octus Compensation & Benefits Highlights
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Leave & Time Off Breadth — Generous paid time off is highlighted, combining vacation, sick time, and parental leave. Feedback suggests the policy is tenure-aware and provides a solid baseline for work-life balance.
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Parental & Family Support — Paid parental leave for primary and secondary caregivers, family medical leave, and amenities such as a Mother’s Room are described. Feedback suggests these offerings provide meaningful support for caregivers.
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Flexible Benefits — A flexible hybrid work approach is paired with home‑office reimbursements and commuter benefits. Feedback suggests these stipends and flexibility help accommodate different work setups and locations.
Octus Insights
What We Do
Octus, was founded in 2013 with a simple conviction: credit decisions deserve clarity, not chaos. Markets were fragmented. Intelligence was gated. Data lived in silos. Professionals were forced to stitch together incomplete pictures while the clock kept running. We built Octus to change that. Octus is the essential credit platform that tracks the entire credit lifecycle. From origination and underwriting to secondary trading, refinancing, distress and restructuring, we follow every development across leveraged loans, high-yield bonds, private credit and special situations. We structure millions of documents, surface risks, benchmark performance and deliver expert reporting and analysis in real time. What began as a newsroom fused with legal and financial expertise has evolved into a unified ecosystem. Octus brings together proprietary data, expert-driven intelligence and integrated workflow tools so credit professionals can analyze situations, uncover opportunities, manage portfolios, execute trades and stay compliant without ever leaving the platform. Insight and action finally live in one place. Today, nearly 40,000 professionals across the world’s leading banks, asset managers, CLO managers, law firms and advisors rely on Octus to move smarter and faster. They turn to us for breadth, depth and rigor forged over more than a decade, and for the speed, integration and precision that define the future of credit workflow. Our mission is direct and ambitious: end fragmentation, collapse the distance between intelligence and execution, and transform insight into impact. Because in credit, clarity isn’t just an advantage. It’s everything. Octus: Where credit becomes clear.
Why Work With Us
Octus is where real experts work together to cut through chaos and build clarity in credit. You feel your impact here. What you create shapes real decisions in the market. The problems matter. The people are sharp. If you want work that counts, this is the place.
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Octus Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Reorg has adopted a hybrid working policy. For non-remote employees located within a reasonable commuting distance to one of our offices, the requirement is to work from the office at least 2 days per week.
