CRM Manager

Everyone at OANDA is focused on our vision to transform how our customers can meet all their currency needs. We are revolutionising the world of currency trading by providing innovative trading experiences, currency data and analytics solutions. Dare to be open, bold, focused - own it and apply! The future is now! 

Join us and: 

• Work at an award winning company whose ambassador is a global sporting icon Robert Lewandowski; we also partner with the New York Red Bulls.

• Be on a Team that’s responsible for company-wide top priority projects.

• Boost your career in a FinTech company.

• Improve yourself and learn about FX, Crypto and CFDs from the industries best.

How do we work?

Joining us you will be a part of a global Marketing Team and you will report into the Head of CRM in London.

We’re looking for an experienced CRM expert who will be responsible for implementing OANDA’s customer marketing strategy globally and build a robust framework to improve customer engagement and drive revenue growth for OANDA.

This role is offered as a B2B contract.

In this role, you will: 

• Implement best-in-class CRM strategy across multiple channels, including email, SMS, push, and in-app.

• Deliver highly targeted CRM campaigns with an ability to show how your strategies have driven value for both customers and the business.

• Ensure we’re getting the most out of the rest of our CRM technology stack, including testing and personalization tools.

• Establish and optimize existing Reporting on the success of our efforts against set objectives and KPIs.

• Shape and build of cross-sell, upsell, and referral programs.

• Ensure we are delivering our regulatory and legal communications for the business, and managing processes and internal communications for fast and efficient delivery.

• Manage stakeholders across the business from various departments, bringing confidence through process and workflow improvements and efficient internal communications.

What skillset do you need to be successful in this role?

• Min. 3 years of experience in the CRM area, including hands-on experience in delivering communications to retail customers, as well as a proven track record of delivering customer-centric initiatives.

• Proficient in CRM platforms such as Optimove, Salesforce, Hubspot, etc

• Detailed, organized, and precise in orchestrating incoming workload.

• Good organizational skills, highly motivated, and willing to take on challenges.

• Openness to trying new approaches and pushing the boundaries.

• Positive attitude, flexible nature, ability to thrive in a fast-paced, constantly changing environment.

• Ability to work independently and in a team with strong interpersonal and presentation skills.

Nice to have:

• Experience in the financial industry.

OANDA Global Corporation is a diverse and global team with offices around the world. We value the unique skills and experiences each individual brings to OANDA. We are committed to creating and sustaining a collegial work environment in which all individuals are treated with dignity and respect and one which reflects the diversity of the community in which we operate. We provide an inclusive and accessible environment for everyone. Candidates selected for an interview will be contacted directly. If you require accommodation during the recruitment and selection process, please let us know. We will work with you to provide as seamless a recruitment experience as possible.

Learn more about our culture here.

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