Creative Director

Posted 2 Days Ago
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Grand Rapids, MI
Hybrid
Senior level
Real Estate • Security • Software • Cybersecurity • PropTech
CertifID helps to stop wire fraud and keep money out of the hands of criminals.
The Role
The Creative Director will lead brand and marketing initiatives, ensuring a cohesive visual identity, directing creative strategies, and overseeing design and production processes for campaigns across various channels.
Summary Generated by Built In
Cybercrime is rising, reaching record highs in 2024. According to the FBI's IC3 report total losses exceeded $16 billion. With investment fraud and BEC scams at the forefront, the message is clear: the real estate sector remains a lucrative target for cybercriminals. At CertifID, we take this threat seriously and provide a secure platform that verifies the identities of parties involved in transactions, authenticates wire transfer instructions, and detects potential fraud attempts. Our technology is designed to mitigate risks and ensure that every transaction is conducted with confidence and peace of mind.

We know we couldn’t take on this challenge without our incredible team. We have been recognized as one of the Best Startups to Work for in Austin, made the Inc. 5000 list, and won Best Culture by Purpose Jobs two years in a row. We are guided by our core values and our vision of a world without wire fraud. We offer a dynamic work environment where you can contribute to meaningful impact and be part of a team dedicated to enhancing security and fighting fraud.

CertifID is seeking a Creative Director to lead and elevate our brand across every touchpoint outside of the product experience. Reporting to the Sr. Manager of Content Marketing, this leader owns the creative vision and execution for brand, marketing, and communications—spanning visual identity, campaign concepts, motion design, video, content, web, events, and sales enablement. You will set the creative direction, guide internal and external designers and creators, and roll up your sleeves to produce standout work when needed.

What You Will Own and Deliver

  • Brand leadership: Own and evolve CertifID’s visual identity and brand system across channels (web, social, campaigns, events, paid media, sales enablement). Ensure clarity, consistency, and distinctiveness.
  • Creative direction: Translate business and marketing goals into compelling creative strategies, concepts, and stories that differentiate CertifID in fintech/cybersecurity and real estate.
  • Integrated campaigns: Partner with marketing to concept, storyboard, art direct, and ship launch campaigns and always-on programs with a consistent narrative from top-of-funnel through lifecycle.
  • Motion and video: Lead motion design and video from storyboard to delivery. Create or direct animation, title design, explainers, product-adjacent demos, and social-first short-form.
  • Content design: Oversee and contribute to the creation of high-quality visuals, presentations, sales collateral, event assets, and thought leadership content.
  • Standards and systems: Maintain and expand brand guidelines, component libraries, and templates to scale creative quality and speed.
  • Quality bar and reviews: Run creative reviews and feedback loops that raise craft quality and ensure on-time delivery.
  • Cross-functional influence: Collaborate with marketing, sales, execs, and product partners; proactively connect dots across the business to anticipate needs and opportunities.
  • Resourcing and vendor management: Manage external creative partners and agencies when needed, including briefs, scopes, timelines, and quality control.

Responsibilities

  • Lead concept development, art direction, and design across campaigns and channels.
  • Create storyboards, style frames, and mood boards for motion and video; direct or produce animation.
  • Design and ship assets across web, social, email, events, and sales enablement; ensure cohesive visual polish.
  • Develop narratives and visual systems that clarify complex ideas and reinforce brand positioning.
  • Establish processes, tools, and templates that improve creative throughput and consistency.
  • Present work and rationale to senior leaders; incorporate feedback while protecting the creative vision.
  • Track performance of creative assets with marketing partners and iterate based on insights.
  • Manage external creative agencies to deliver on-brand, on-time campaigns; set briefs, align on timelines, and ensure quality across deliverables.

Qualifications

  • 7+ years in brand/visual design or art direction within B2B SaaS, agency, or related fields (a blend of in-house and agency experience is a plus).
  • Portfolio demonstrating brand systems, campaign storytelling, motion design, and cross-channel execution. Please include link (required).
  • Expertise with Adobe Creative Cloud and/or Figma; strong typography, layout, color, and composition.
  • Hands-on motion skills (After Effects or similar) and experience directing video and animation.
  • Experience crafting storyboards and managing production from concept through delivery.
  • Ability to connect creative strategy to business objectives, prioritizing impact and clarity.
  • Comfort presenting to executives and partnering across marketing, sales, and product.
  • Experience designing physical deliverables, including event booth graphics, large-format signage, and printed collateral.
  • Self-directed with strong organization, able to toggle between strategic direction and hands-on creation in a fast-moving environment.
  • Experience managing agencies or freelancers and holding vendors to a high-quality bar.

Nice to Have

  • Experience in fintech, cybersecurity, or real estate.
  • Illustration for icons, diagrams, or character work.
  • Experience building scalable brand systems or design libraries.
  • Photography and/or Videography is a bonus!
  • Video editing and sound design skills.

Benefits

  • Flexible vacation
  • 12 company-paid holidays
  • 10 paid sick days
  • No work on your birthday
  • Health, dental, and vision Insurance (including a $0 option)
  • 401(k) with matching, and no waiting period
  • Equity

Change doesn't happen overnight, and the same goes for us here at CertifID. We PROGRESS collectively and individually as we grow, abiding by our core values. Protect the Customer, Raise the Bar, Operate with Urgency, Grow with Grit, Ride the Wave, Enthusiasm Spreads, Stay Connected, Send It.

Top Skills

Adobe Creative Cloud
After Effects
Figma

What the Team is Saying

Will
Natalia
Lei
Boris
Joelle
Nick
Luis
Tyler
Claudia
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The Company
Austin , TX
130 Employees
Year Founded: 2018

What We Do

CertifID helps to create a world without wire fraud. Started after our co-founder was hit by fraud – we’re the only company dedicated to fighting fraud for the real estate industry with an identity verification SaaS platform, insurance, and proven recovery services. CertifID helps safeguard billions of dollars every month from fraud and provides peace of mind with direct insurance coverage on every wire it protects.

Why Work With Us

CertifID is a mission-driven company. Everyone on the team has an important role in protecting our customers. In fact, "Protect the Customer" is the first of our core values, which helps us PROGRESS as individuals and as a team. To learn more about our core values and how they guide our day to day work, visit certifid.com/careers.

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CertifID Teams

Team
Stopping Fraud Through Tech
About our Teams

CertifID Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

Typical time on-site: Flexible
Austin, TX
Grand Rapids, MI
Learn more

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