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CertifID helps to stop wire fraud and keep money out of the hands of criminals.
The Role
Cybercrime is rising, reaching record highs in 2024. According to the FBI's IC3 report, total losses exceeded $16 billion. With investment fraud and BEC scams at the forefront, the message is clear: the real estate sector remains a lucrative target for cybercriminals. At CertifID, we take this threat seriously and provide a secure platform that verifies the identities of parties involved in transactions, authenticates wire transfer instructions, and detects potential fraud attempts. Our technology is designed to mitigate risks and ensure that every transaction is conducted with confidence and peace of mind.
We know we couldn’t take on this challenge without our incredible team. We have been recognized as one of the Best Startups to Work for in Austin, made the Inc. 5000 list, and won Best Culture by Purpose Jobs three years in a row. We are guided by our core values and our vision of a world without wire fraud. We offer a dynamic work environment where you can contribute to meaningful impact and be part of a team dedicated to enhancing security and fighting fraud.
CertifID is seeking a Head of Product Marketing to define how we go to market, clarify our story, and ensure we win in a rapidly evolving, high-stakes category. This leader will own the product marketing function end-to-end, serving as the connective tissue between product, sales, marketing, and the market.
Reporting to CMO, you will set strategy, build systems, and roll up your sleeves to deliver the narratives, launches, enablement, and insights that fuel growth.
What You Will Own and Deliver
- GTM System of Record
- Be the internal owner of how we go to market and why we win.
- Define who we sell to, why they buy, and how they get value.
- Own customer segmentation, ICP definitions, buyer personas, and use-case taxonomy
- Create the single source of truth for markets, buyers, and outcomes
- Align product, sales, and marketing around a shared GTM framework
- Positioning, Messaging & Launches
- Turn products into stories, and stories into momentum.
- Own product positioning and messaging across all personas (buyers, sellers, agents, title, lenders)
- Translate fraud prevention and escrow workflows into clear value propositions
- Lead launch strategy and execution—create messaging, readiness plans, and activation frameworks
- Partner across teams to drive adoption, not just awareness
- Sales Enablement & Competitive Advantage
- Arm the team to win every deal.
- Own sales narratives, pitch decks, talk tracks, and objection handling
- Lead competitive positioning, market monitoring, and win/loss analysis
- Turn competitive insights into action across sales, product, and marketing
- Keep enablement assets fresh as the product and market evolve
- Customer Voice & Market Influence
- Be the internal expert on the market and competitive landscape.
- Help sales tell the right story to the right buyer at the right time.
- Own core sales narratives, pitch decks, talk tracks, competitive positioning, and objection handling
- Ensure sales teams understand buyer pain, value realization, and proof points
- Build enablement assets that evolve with the product and market, not static one-offs
What You'll Do
- Build and lead the product marketing function, including strategy, systems, and execution
- Define and maintain CertifID’s GTM foundation: ICPs, personas, positioning, and messaging
- Drive product launches from planning through post-launch adoption measurement
- Partner deeply with product, sales, marketing, and leadership to align priorities
- Create clear, compelling narratives that simplify complex fraud concepts
- Present insights, recommendations, and strategies to executive leadership
- Measure impact and continuously refine messaging based on market and customer feedback
What We're Looking For
- 8+ years of experience in product marketing, ideally in B2B SaaS
- Proven experience owning positioning, messaging, launches, and enablement end-to-end
- Strong strategic thinker with the ability to execute hands-on in a fast-moving environment
- Exceptional written and verbal communication skills
- Experience partnering closely with product and sales teams
- Ability to translate technical or complex products into clear customer value
- Comfort operating at both the 10,000-foot strategy level and the ground-floor execution level
Bonus Points
- Experience in cybersecurity or real estate highly preferred
- Experience building or scaling a product marketing function from early to growth stage
- Familiarity with multi-persona, multi-sided marketplaces or platforms
What We Offer
- Flexible vacation
- 12 company-paid holidays
- 10 paid sick days
- No work on your birthday
- Health, dental, and vision Insurance (including a $0 option)
- 401(k) with matching, and no waiting period
- Equity
- Life insurance
- Generous parental paid leave
- Wellness reimbursement of $300/year
- Remote worker reimbursement of $300/year
- Professional development reimbursement
- Competitive pay
- An award-winning culture
Not sure if you check all the boxes? Apply anyway!
We know that great talent comes in many forms, and we value potential just as much as experience. If you're excited about this role and believe you can grow into it, we’d love to hear from you. We’re looking for people who are eager to learn, adapt, and solve challenges—so if that sounds like you, don’t let a checklist hold you back!
Change doesn't happen overnight, and the same goes for us here at CertifID. We evolve collectively and individually as we grow by leaning into the core values that define us. As we grow, we embody GRIT—collectively and individually—to raise the bar and influence outcomes in everything we do. Guard the Customer - Raise the Bar - Influence Outcomes - Teamwork Wins
What the Team is Saying
Will
Program Manager
Natalia
Director of Design
Lei
Senior Software Engineer
Boris
QA Engineer
Joelle
Product Designer
Nick
Account Executive
Luis
Director of Product Management
Tyler
CEO & Co-Founder
Claudia
CMO
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The Company
What We Do
CertifID helps to create a world without wire fraud. Started after our co-founder was hit by fraud – we’re the only company dedicated to fighting fraud for the real estate industry with an identity verification SaaS platform, insurance, and proven recovery services. CertifID helps safeguard billions of dollars every month from fraud and provides peace of mind with direct insurance coverage on every wire it protects.
Why Work With Us
CertifID is a mission-driven company where every team member is a frontline defender against fraud. We operate with GRIT, a set of core values anchored by our commitment to Guard the Customer above all else.
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CertifID Teams
Stopping Fraud Through Tech
About our Teams
CertifID Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Typical time on-site:
Flexible
