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CertifID
We're Hiring!
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Offices at CertifID
Hybrid Workplace
Employees engage in a combination of remote and on-site work.
Typical time on-site:
Flexible
U.S. Office Locations
Austin, Texas, USA
Our company is in a trendy area on South Congress, and close to bars, restaurants and our favorite Cosmic Coffee & Cocktails. Plus, the office is easy to get, situated in a safe business park with parking directly in front of our office.
Recently posted jobs
The Senior Director of Customer Success at CertifID is responsible for driving customer satisfaction, retention, and growth by leading a team of Customer Success Managers. This role involves standardizing engagement models, optimizing processes, collaborating cross-functionally, and implementing strategies for customer success and product adoption.
As a Senior Account Manager at CertifID, you will drive customer retention and expansion by managing strategic account plans, facilitating renewals, and promoting product offerings to existing clients. This role involves collaboration with the Customer Success team and working closely with leadership to optimize account management strategies.
The Customer Success Manager will manage a portfolio of Mid-Market and SMB Customers, ensuring successful onboarding and ongoing engagement. Responsibilities include building strong relationships, delivering training, creating success plans, and addressing customer satisfaction risks, all while collaborating with the sales and product teams to enhance customer experience and promote product adoption.
