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The Role
Leads the strategy, roadmap, governance, and portfolio of Agency Communities across New York Life’s field organization. Oversees affinity groups, community experiences, engagement initiatives, and field enablement programs; uses stakeholder feedback and data to measure impact and guide investments. Builds cross-functional partnerships, leads a high-performing team, and shapes the broader Agency Culture & Communities vision.
Summary Generated by Built In
Job Requisition ID: 95184
Location Designation: Hybrid - 3 days per week
Position Overview
New York Life is seeking a strategic and collaborative leader to serve as Head of Agency Communities across its network of approximately 12,000 agents and advisors in more than 100 General Offices.
The Head of Agency Communities is a senior leadership role responsible for shaping how agents and advisors connect, engage, and participate across New York Life's field organization. This leader will set the vision and direction for Agency Communities, translating business priorities and field insights into experiences, partnerships, and initiatives that strengthen engagement, belonging, and the overall field experience.
This role will lead a team, oversee a portfolio of initiatives, and partner across the organization to ensure efforts are aligned with business priorities and deliver measurable impact.
Key Responsibilities
Strategy & Portfolio Leadership• Define and lead the Agency Communities strategy, priorities, and roadmap.• Translate business objectives and field insights into initiatives, investments, and operating plans.• Establish governance, decision-making frameworks, and operating principles for the function.
Community Experience & Field Enablement• Oversee a portfolio of internal affinity groups, communities and Agency experiences that foster engagement, connection, and participation across the field.• Enable field leaders and General Offices to deliver meaningful experiences aligned with Agency priorities.• Evolve programs and offerings based on business needs and stakeholder feedback.
Insights, Partnerships & Impact• Establish mechanisms to gather and apply feedback from agents, advisors, and field leaders.• Build strong partnerships across Agency and Home Office teams to advance shared objectives.• Define success measures and use data and insights to guide improvement and investment decisions.
Team Leadership• Lead, develop, and inspire a high-performing team.• Establish clear priorities, accountability, and performance expectations.• Help shape the broader vision and direction of Agency Culture & Communities.
Required Qualifications• Significant experience leading community, culture, engagement, field experience, or related initiatives within a large organization.• Demonstrated ability to develop strategy and translate it into measurable business outcomes.• Experience leading teams and complex, cross-functional initiatives.• Strong executive presence, communication, influence, and relationship-building skills.• Ability to use data, stakeholder feedback, and business insights to inform decisions and drive results.• Strong business judgment and experience balancing competing priorities, investments, and stakeholder needs.
Preferred Qualifications• Experience within a field-based, sales, distribution, or agency environment.• Experience building new capabilities, functions, or operating models.• Background in culture, engagement, community building, organizational effectiveness, or a related discipline.• Experience leading organizational change and influencing across a complex stakeholder landscape.
Job Level: LEVELMG3
Pay Transparency
Salary Range: $160,000-$228,500
Overtime eligible: Exempt
Discretionary bonus eligible: Yes
Sales bonus eligible: No
Actual base salary will be determined based on several factors but not limited to individual's experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.
Please note: This role requires FINRA licensed and/or FINRA Associated Person pre-hire fingerprinting.
Our Benefits
We provide a full package of benefits for employees - and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work.Click hereto discover more about our comprehensive benefit options or visit our NYL Benefits Site.
Our Commitment to Inclusion
At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life's leadership in this space.
Recognized as one of Fortune's World's Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life,please visit the Careers page of www.NewYorkLife.com.
Job Requisition ID: 95184
#BI-Hybrid
Location Designation: Hybrid - 3 days per week
Position Overview
New York Life is seeking a strategic and collaborative leader to serve as Head of Agency Communities across its network of approximately 12,000 agents and advisors in more than 100 General Offices.
The Head of Agency Communities is a senior leadership role responsible for shaping how agents and advisors connect, engage, and participate across New York Life's field organization. This leader will set the vision and direction for Agency Communities, translating business priorities and field insights into experiences, partnerships, and initiatives that strengthen engagement, belonging, and the overall field experience.
This role will lead a team, oversee a portfolio of initiatives, and partner across the organization to ensure efforts are aligned with business priorities and deliver measurable impact.
Key Responsibilities
Strategy & Portfolio Leadership• Define and lead the Agency Communities strategy, priorities, and roadmap.• Translate business objectives and field insights into initiatives, investments, and operating plans.• Establish governance, decision-making frameworks, and operating principles for the function.
Community Experience & Field Enablement• Oversee a portfolio of internal affinity groups, communities and Agency experiences that foster engagement, connection, and participation across the field.• Enable field leaders and General Offices to deliver meaningful experiences aligned with Agency priorities.• Evolve programs and offerings based on business needs and stakeholder feedback.
Insights, Partnerships & Impact• Establish mechanisms to gather and apply feedback from agents, advisors, and field leaders.• Build strong partnerships across Agency and Home Office teams to advance shared objectives.• Define success measures and use data and insights to guide improvement and investment decisions.
Team Leadership• Lead, develop, and inspire a high-performing team.• Establish clear priorities, accountability, and performance expectations.• Help shape the broader vision and direction of Agency Culture & Communities.
Required Qualifications• Significant experience leading community, culture, engagement, field experience, or related initiatives within a large organization.• Demonstrated ability to develop strategy and translate it into measurable business outcomes.• Experience leading teams and complex, cross-functional initiatives.• Strong executive presence, communication, influence, and relationship-building skills.• Ability to use data, stakeholder feedback, and business insights to inform decisions and drive results.• Strong business judgment and experience balancing competing priorities, investments, and stakeholder needs.
Preferred Qualifications• Experience within a field-based, sales, distribution, or agency environment.• Experience building new capabilities, functions, or operating models.• Background in culture, engagement, community building, organizational effectiveness, or a related discipline.• Experience leading organizational change and influencing across a complex stakeholder landscape.
Job Level: LEVELMG3
Pay Transparency
Salary Range: $160,000-$228,500
Overtime eligible: Exempt
Discretionary bonus eligible: Yes
Sales bonus eligible: No
Actual base salary will be determined based on several factors but not limited to individual's experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.
Please note: This role requires FINRA licensed and/or FINRA Associated Person pre-hire fingerprinting.
Our Benefits
We provide a full package of benefits for employees - and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work.Click hereto discover more about our comprehensive benefit options or visit our NYL Benefits Site.
Our Commitment to Inclusion
At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life's leadership in this space.
Recognized as one of Fortune's World's Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life,please visit the Careers page of www.NewYorkLife.com.
Job Requisition ID: 95184
#BI-Hybrid
Skills Required
- Significant experience leading community, culture, engagement, field experience, or related initiatives within a large organization.
- Demonstrated ability to develop strategy and translate it into measurable business outcomes.
- Experience leading teams and complex, cross-functional initiatives.
- Strong executive presence, communication, influence, and relationship-building skills.
- Ability to use data, stakeholder feedback, and business insights to inform decisions and drive results.
- Strong business judgment and experience balancing competing priorities, investments, and stakeholder needs.
- Experience within a field-based, sales, distribution, or agency environment.
- Experience building new capabilities, functions, or operating models.
- Background in culture, engagement, community building, organizational effectiveness, or a related discipline.
- Experience leading organizational change and influencing across a complex stakeholder landscape.
- FINRA licensed and/or FINRA Associated Person pre-hire fingerprinting.
What the Team is Saying
Tyrone
Corporate Vice President, Employee Experience
Emma
Director, Tech, Data, AI, Ventures (TDAV)
Deepa
Chief Information Officer
Patricia
Corporate Vice President, Enterprise Technology Services
Joel
Senior Vice President, Founder & Head of New York Life Ventures
Nishit
Corporate Vice President, AI & Data Architect
New York Life Compensation & Benefits Highlights
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Retirement Support — The package prominently features a defined‑benefit pension alongside a 401(k) with company match, with some materials noting day‑one vesting. This combination is repeatedly highlighted as a standout for long‑term security.
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Parental & Family Support — Offerings include fertility support, adoption assistance, childcare and elder‑care resources, backup childcare/tutoring, and expanded paid new‑parent leave. These benefits are presented as broad, practical supports for caregivers.
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Healthcare Strength — Listed benefits span medical, dental, vision, spending accounts, life and disability coverage, plus EAP, counseling, wellness resources, and fitness perks. The breadth of core health coverage is consistently emphasized for corporate roles.
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The Company
What We Do
At New York Life, our 180-year legacy of integrity, mutuality, and financial strength fuels a future defined by bold transformation. As the largest mutual life insurance company in the U.S., we operate on behalf of our policy owners—not shareholders. That structure allows us to take a long-term view, investing in people, purpose, and innovation that endures. Guided by a clear enterprise vision to become a technology-, data-, and AI-powered company, we’re modernizing our platforms, rearchitecting experiences, and embedding intelligence across our products and services. Our mission has always been about helping people through life’s most meaningful moments. Today, technology is amplifying that mission—enabling us to serve clients, advisors, and communities in more personalized, proactive ways. With a diversified business portfolio spanning insurance, investments, retirement, group benefits, and direct-to-consumer offerings, New York Life delivers the stability of a Fortune 100 company with the agility of one that’s continuously evolving. We’re powered by a values-led culture, inclusive teams, and a shared belief that when our people thrive, so does our company. Here, tradition fuels momentum—and your ideas, energy, and growth power what’s next.
Why Work With Us
New York Life is transforming from the inside out—blending 180 years of trust with the velocity of innovation. What makes us different is our culture: grounded in integrity, humanity, and shared success—values that show up in how we work, lead, and grow. If you want a place where innovation has purpose—build what's next with us.
Gallery
New York Life Teams
New York Life Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Typical time on-site:
Not Specified
