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The software company powering the path to the world’s new medicines.
The Role
Provide post-implementation support for Veeva's Vault Safety solution, collaborating with customers and guiding them in best practices while managing communication with internal teams.
Summary Generated by Built In
Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.
At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.
Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.
Managed Services is provided to our R&D customers after they go live with Veeva applications. We aim to be our customers' trusted partners and ensure they leverage the additional value Veeva applications offer.
Our Managed Services Team comprises +90 consultants in Europe, of which +5 are in the Safety Team. Due to the rapid growth of our client portfolio, we are growing our team every year and opening many career opportunities for our new and existing employees. We hire people from industry, tech, and consulting, which adds diversity to our team.
Veeva is looking for Drug Safety and Pharmacovigilance consultants to join the Managed Services team and support our Vault Safety solution after implementation.
As a Safety Consultant, you will support a group of biopharmaceutical customers assigned to you. Your task will be to understand their business processes, provide guidance, discuss Vault changes, and apply all the required configurations. You will also actively collaborate with other teams at Veeva, shape ideas, enhance our delivery model, and work closely with our product management team to communicate the customer's requirements and meet the evolving needs of the industry.
To thrive in this role, you are able to adapt and learn new technology. You have been configuring, supporting, or implementing software solutions. You enjoy working with customers, speak fluent English, and have strong communication and presentation skills. You enjoy working in fast paced environments, are a team player and fast learner.
However, if you have yet to gain direct experience in IT, the knowledge of Drug Safety, Pharmacovigilance and the industry is highly valued. Our team will support you and provide the necessary materials and mentoring, so your first few weeks will be intensive in learning the Veeva Safety solution and configuration. Aside from the provided training, getting up to speed will also require dedicated self-learning. You will not be the first person in the team who, with no experience in implementing systems, is now flourishing and enjoys working at Veeva every day.
If you are in doubt as to whether your experience matches the requirements or not, please feel free to submit your application, and we will review and assess it accordingly.
This is a remote, full-time role with Veeva, with occasional travel to the Veeva Budapest site. Qualified candidates must be legally authorized to be employed in Europe. Veeva Systems does not anticipate providing sponsorship for employment visa status for this employment position.
What You'll Do
- Help to keep up to date and implement new features within the Veeva Safety suite
- Work closely with customer business and IT staff to understand their requirements
- Think critically to help design the solution your customers request as well as the solution they have not requested but may need
- Act as customer liaison, managing communication between implementation and maintenance teams, customer stakeholders, and internal Veeva Product teams
- Guide customers in adopting Vault and industry best practices as part of post-implementation programs focused on the holistic success of the customer
- Drive change management methodology for our customers switching from on-premises to SaaS solutions
Requirements
- 2.5+ years of experience in a Life sciences position (ideally in a Drug Safety / Pharmacovigilance related position (e.g. case processing in any of the major case processing platforms)
- 4+ years experience in configuring/supporting/implementing software solutions in a customer-facing role
- Excellent verbal and written communication skills in English
- Experience of working in a Consulting and/or Customer-facing role
- At least a Bachelor’s degree or years of experience in relevant fields, ideally in life sciences/healthcare or generally STEM (science, technology, engineering and mathematics) and/or post-graduate studies in related to PV/Clinical Trials
OR
Nice to Have
- Experience with configuring/supporting/implementing software solutions, ideally content management software
- SaaS/Cloud experience
- Direct experience with regulated systems or data-driven applications such as Veeva Vault solutions, ArisG, Oracle Argus or other technologies used in the management of drug safety and pharmacovigilance
- Proficiency in additional European language(s)
Perks & Benefits
- Private medical insurance
- Health & wellness programs
- 1% charitable giving program
- Mentorship programs
Compensation
- Total compensation: 160,000 - 265,000 PLN
- The total compensation range listed here has been provided to comply with local regulations and represents a potential total compensation range for this role. Please note that actual total compensation may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position's total compensation may be composed of other types of compensation, such as variable bonus and/or stock bonus.
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Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.
As an equal opportunity employer, Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams.
If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at [email protected].
Skills Required
- Knowledge and applicable work experience in the Life Sciences industry in the Drug Safety and/or Pharmacovigilance area
- Experience in working in a Consulting and/or Customer facing role
- Excellent verbal and written communication skills in English
- Ability to work independently with clients and translate business requirements
- At least a Bachelor's degree
Veeva Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Veeva and has not been reviewed or approved by Veeva.
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Equity Value & Accessibility — Equity is broadly distributed across the company, positioning most employees as shareholders. Stock-based incentives can materially enhance total compensation, particularly at higher seniority.
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Flexible Benefits — Work Anywhere enables remote-first flexibility with options to use offices and to gather through offsites or coworking weeks. This structure supports collaboration while minimizing rigid on-site requirements.
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Healthcare Strength — Core coverage includes medical, dental, vision, HSA/FSA, life and disability, and EAP. Supplemental perks such as commuter assistance and wellness or gym reimbursements are available in some locations.
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The Company
What We Do
Veeva is the global leader in cloud software for the life sciences industry. Committed to innovation, product excellence, and customer success, Veeva serves more than 1,000 customers, ranging from the world’s largest pharmaceutical companies to emerging biotechs. As a Public Benefit Corporation, Veeva is committed to balancing the interests of all stakeholders, including customers, employees, shareholders, and the industries it serves.
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