Be an Early Applicant
Our mission is to help organizations serve and support customers and employees in proactive, personalized ways.
The Role
Lead patient experience consulting engagements for healthcare organizations by translating quantitative and qualitative data into strategic recommendations and execution roadmaps. Advise C-suite executives, boards, providers, and clinical teams; facilitate executive presentations, training, and workshops; support change management and capability building; identify client growth opportunities; and contribute to consulting methodologies, tools, and offerings.
Summary Generated by Built In
At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.
When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.
Consultant, Patient Experience
Why We Have This Role
Patient experience directly drives overall healthcare quality, provider engagement, and operational success. In this role, you will help healthcare organizations transform their patient experience strategy by translating data into actionable insights and high-impact improvement initiatives. Working alongside C-suite executives, healthcare providers, and our internal Strategic Consulting practice, you will lead high-impact client engagements that drive measurable results. If you are passionate about applying strategic consulting principles to solve complex challenges in healthcare, this role gives you the platform to make a lasting difference.
How You’ll Find Success
- Translates Insights to Strategy: Easily connects patient experience data and analytics to actionable, real-world execution plans for executive leaders.
- Builds Trusted Relationships: Rapidly establishes credibility and trust with C-suite executives, boards, and clinical teams to serve as an advisor.
- Takes Initiative: Understands overall client outcomes, gets context rapidly, and works entrepreneurially to lead high-impact engagements.
- Facilitates with Impact: Highly engaging facilitator and trainer capable of leading dynamic executive presentations and workshop sessions.
- Collaborates Across Teams: Connects the right internal subject matter expertise, tools, and technologies to solve unique client priorities.
- Identifies Growth Opportunities: Proactively identifies emerging market trends and needs to help expand client relationships and consulting offerings.
How You’ll Grow
- Expand your strategic consulting expertise across diverse healthcare systems, boards, and C-suite leadership teams.
- Deepen your mastery of healthcare analytics, patient experience methodologies, and performance improvement frameworks.
- Contribute directly to internal innovation by creating new consulting methodologies, tools, and solution offerings.
- Gain hands-on business development experience and mentorship from senior leadership (Associate Principals, Principals, and Partners).
Things You’ll Do
- Drive Strategic Patient Experience Initiatives: Lead high-impact client engagements to deliver world-class patient experience consulting, diagnostic assessments, and execution roadmaps.
- Influence C-Suite Decision Making: Synthesize complex quantitative and qualitative healthcare data into compelling executive-level presentations and recommendations.
- Facilitate Change Management & Capability Building: Serve as an expert trainer and workshop facilitator to upskill client providers, staff, and leadership teams.
- Expand Client Relationships & Pipeline: Proactively identify client needs and partner internally to deliver comprehensive solutions that drive practice revenue growth.
- Advance Consulting Methodology: Contribute to internal innovation efforts to build, test, and deploy new consulting tools, technologies, and framework offerings.
- Maintain Engagement Excellence: Consistently deliver high-quality outputs while managing personal utilization to meet established performance targets.
What We’re Looking For On Your Resume
- 5+ years of relevant healthcare industry experience, with deep familiarity with healthcare market trends.
- Demonstrated expertise using patient experience data, analytics, and methodologies to drive organizational change.
- Prior experience implementing improvement initiatives across Experience, Safety, Engagement, Quality, or Performance domains.
- Proven track record in management/strategic consulting (strongly preferred), including consulting business development exposure.
- Strong background in executive-level presentation, workshop facilitation, and qualitative/quantitative analytical methods.
- Bachelor’s degree required; ability to travel up to 75%.
What You Should Know About This Team
- High-Impact Healthcare Mission: We partner directly with C-suite healthcare leaders to solve some of the most critical challenges in patient experience, safety, and operational performance.
- Collaborative & Multi-Disciplinary: We operate in dynamic teams that connect specialized tools, cross-functional experts, and data-driven insights to deliver maximum client value.
- Culture of Continuous Innovation: We actively encourage team members to refine our methodologies, invent new frameworks, and influence how our consulting practice evolves.
- Direct Access to Practice Leadership: You will work directly with Associate Principals, Principals, and Partners who are committed to mentoring and advancing your career trajectory.
Our Team’s Favorite Perks and Benefits
- We participate in personalized Career Action Planning. You will work with your manager to design a plan based on your life experiences, values, and career aspirations (inside and outside Qualtrics) that helps you achieve your career goals at Qualtrics.
- Qualtrics pays 100% of the healthcare benefit premiums for employees and their dependents.
- Variable allowances for wellness, meals, transportation, and more.
The Qualtrics Hybrid Work Model: While this role is exempt from working in office, our hybrid work model remains elegantly simple for the rest of the company: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life. #remote
Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act, Equal Opportunity Employment, Employee Polygraph Protection Act
Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.
Not finding a role that’s the right fit for now? Qualtrics Insiders is the one-stop shop for all things Qualtrics Life. Sign up for exclusive access to content created with you in mind and get the scoop on what we have going on at Qualtrics - upcoming events, behind the scenes stories from the team, interview tips, hot jobs, and more. No spam - we promise! You'll hear from us two times a month max with fresh, totally tailored info - so be sure to stay connected as you explore your best role and company fit.
For full-time positions, this pay range is for base per year; however, base pay offered within this range may vary depending on location, job-related knowledge, education, skills, and experience. A sign-on bonus and restricted stock units may be included in an employment offer. Full-time employees are eligible for medical, dental, vision, life and disability, 401(k) with match, paid time off, a wellness reimbursement, mental health benefits, and an experience bonus. For a detailed look at our benefits, visit Qualtrics US Benefits.
Remote Base Annual Pay Transparency Range
$105,000—$127,500 USD
Skills Required
- 5+ years of relevant healthcare industry experience and familiarity with healthcare market trends
- Expertise using patient experience data, analytics, and methodologies to drive organizational change
- Experience implementing improvement initiatives across Experience, Safety, Engagement, Quality, or Performance domains
- Management or strategic consulting experience, including consulting business development exposure
- Strong executive-level presentation and workshop facilitation skills
- Experience with qualitative and quantitative analytical methods
- Bachelor's degree
- Ability to travel up to 75%
What the Team is Saying
Saloni
Software Engineer
Alexia
Software Engineer
Kate
Product Marketing Manager, Frontline CX Product Portfolio
Qualtrics Compensation & Benefits Highlights
-
Wellbeing & Lifestyle Benefits — Distinctive lifestyle perks such as an annual wellness reimbursement, an annual Experience Bonus, and short work-from-anywhere flexibility are frequently highlighted. Feedback suggests these additions provide tangible value beyond the core package.
-
Healthcare Strength — Health coverage is described as robust with multiple plan options and a substantial employer contribution toward premiums. Feedback suggests medical, dental, and vision offerings are a consistent strong point.
-
Parental & Family Support — Family-building resources include fertility support plus adoption and surrogacy reimbursement, paired with parental leave programs and return-to-work transition support. Feedback suggests these programs feel inclusive and materially supportive for growing families.
Qualtrics Insights
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
Qualtrics is trusted by thousands of the world’s best organizations to power exceptional customer and employee experiences that build deep human connections, increase customer loyalty, boost employee engagement, and drive business success. Our advanced AI and specialized Experience Agents™ allow businesses and governments to proactively interact with customers and employees in personalized ways across every channel and touchpoint, respond in-the-moment to fix or improve experiences, and stay across the latest market trends and opportunities. Our vision, as an organization, is to improve the human experience.
Why Work With Us
We're a place where strategic risks are encouraged & complex problems get solved together. Where nimble teams are empowered to set aggressive goals & move fast to win. A place that makes you feel safe as your authentic self. Where everyday work results in growth. And, most importantly, where what you do matters. That's why we work at Qualtrics.
Gallery
.jpg)
.jpg)
Qualtrics Teams
Engineering
About our Teams
Qualtrics Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader.
Typical time on-site:
3 days a week
